@benjamin_medley Hello Benjamin. Sorry about this. Please confirm if there are any landmarks nearby such as schools, market, petrol station, supermarket etc. by name and your phone no. via DM for further assistance. ^MK.
Our easy verification process with *977# gives you peace of mind and builds trust that you’re dealing with our staff or contractors .
It’s quick, simple, and gives you certainty.
Feel secure na Jua for Sure. ^LN
#PoweringLives#PamojaTwangaachatbot.kplc.co.ke
@KenyaPower_Care Good evening. The same damn line has gone down again in Ongata Rongai, Tragab Apartments along Honeypot Road. Last time zilipotea it took 5 whole days to fix. Hopefully this time y'all will fix in a timely manner. Meter number 14253517685
Keying in the wrong meter number shouldn’t sign you up for character development!
With MyPower App’s ‘Favourites’ feature, you can give your meters nicknames, like ‘My Crib’, ‘Shags’, or ‘Shop’.
Here’s how:
🔹 Tap ‘Favourites’ in the shortcut menu.
🔹 Click ‘Add Favourite’.
🔹 Enter the meter number and a nickname
Kama ulihama? No biggie.
Just hit the ‘delete’ icon and keep your list fresh.
Update your App today, juu we ndio boss kwa hii game! ^LN
#PoweringLives#PamojaTwangaachatbot.kplc.co.ke
@KenyaPower_Care Might you guys know what's the problem with this one phase? Since Friday 11am,Kesho will be day 5. No resolutions since. ACC no 14253517685. Tragab and Neema apartments along Honeypot road. Lot's of "we're looking into it" daily but zero resolutions
Good evening, The following areas are scheduled for planned power maintenance tomorrow, 10.03.2026. For real-time updates, outage status, rebilling requests, token-related issues, and other self-service options, please visit our chatbot: chatbot.kplc.co.ke . ^WN
@KenyaPower_Care@annyintrovert Good morning @KenyaPower_Care . Day 4 sasa. No resolutions whatsoever. Meter number 14253517685. Tragab and Neema apartments along Honeypot road, Ongata Rongai. That one phase that always has issues went off on Friday at 11am. Power hasn't been restored since
Hello, Rhoda. Thank you for reporting about the power outage. Your power is off due to a faulty transformer, which we are in the process of rectifying. Please bear with us, as we address this issue. We regret the inconveniences caused. Note that you can report power outage through *977# or MyPower app. ^MW
Good Evening. The listed area will be affected by planned power interruptions tomorrow (09th March 2026). The interruption is part of network maintenance. For the advanced notice, use bit.ly/31u4jY4. To access the latest schedule, check under the most recent date. ^R.O
Good Evening. The listed area will be affected by planned power interruptions tomorrow (08th March 2026). The interruption is part of network maintenance. For the advanced notice, use bit.ly/31u4jY4. To access the latest schedule, check under the most recent date. ^R.O
@KenyaPower_Care People haven't had power since yesterday 11am, an issue that's caused by an overloaded transformer. Y'all don't wanna give permanent fixes. You're just patching the same thing we've been complaining about for years. Meter number 14253517685.
@KenyaPower_Care@queen_subie No power since yesterday 11am till now. Meter number 14253517685. Honeypot Road in Ongata Rongai. The same phase that keeps going down because of that overloaded transformer on Kingdom Hall road. Sikuweke tu transformer kubwa.
@queen_subie Good morning. We sincerely regret the incident. Kindly share via DM the meter/account number, phone number and location, including a nearby landmark, so we can report and escalate this issue immediately for prompt redress.
^RN
So mom had an accident...pole ya kenya power imeangukia gari just within our court😕😕luckily she didn't get hurt but the car😕😕.....@KenyaPower_Care nadeal na nyinyi morning na muamkie huko before anyone is electrocuted 😡😡
@KenyaPower_Care That's another thing. The *977# option, I usually report the outage, nothing happens in terms of power restoration. I go back to check is the complaint is still active only to find it's been cleared, yet power hasn't been restored. 😂 Y'all rage bait me ajab
@benjamin_medley Hello. We have notified the team to handle and resolve the issue referenced as 14590385. Apologies for any inconvenience caused. Did you know that you can now dial *977# to report a power outage or get your last three purchased tokens instantly? Thank you.
^LW
With MyPower App, you can skip that trip!
Handle your business with a single tap because your convenience is our priority.
Download the app today! ^LN
#PoweringLives#PamojaTwangaachatbot.kplc.co.ke
@KenyaPower_Care@LNabutilu I don't understand why you guys don't want to offer permanent fixes to issues. Meter number 14253517685. We've been complaining about the same thing for years now. Overloaded transformer stima inapotea every two days. We've had no power again since 12 today.
@LNabutilu Hello. We apologize for the inconvenience caused by this outage. Our team is working to restore power as quickly as possible. For faster service, dial 977# to report an outage or check your last 3 tokens. ^LW
@Safaricom_Care Jameni mtu amelipia home fibre 15mbps lakini anapata 2mbps constantly everyday. 11490403 the account number. Me huteta karibu daily bana
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@SafaricomPLC I am receiving unsolicited calls from loan companies, the likes of Platinum Credit despite me not giving out my contacts? Is there a way to block that?