Bill Quiseng

97.1K posts

Bill Quiseng

@billquiseng

Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cx https://t.co/9N4XMlceeQ https://t.co/ONsxerWbDu…

San Diego, CA Katılım Kasım 2009

603 Takip Edilen24.4K Takipçiler

Bill Quiseng@billquiseng·13 Kas

CALLING ALL #BUSINESS PEEPS: Join #CustServ and #CX experts in their #CustServ #Tweetchat. Your best value is in their personalized interactions, not your #biz transactions. Tonight's event won't be just good. It will be GREAT out there! Be sure to stay tuned. 6 pm PT/9 pm ET

Marsha Collier@MarshaCollier

#B2B #B2C 🗨️ This chat's for YOU - join us for a lively discussion 🤔 Topic: "How does top customer service affect customer retention?” The FASTEST hour on @X: The 15th Year of #Custserv chat TUESDAY 9pm ET/6pm PT #cx #customerservice #AI w/ me & @GregOrtbach

English

685

Bill Quiseng@billquiseng·10 Kas

GREAT service is GREAT Theater. Don't fake it until you make it. Act like you mean it. Don't be just good. Be GREAT out there! #customerservice #customerexperience #custserv #custexp #cx

English

193

Bill Quiseng@billquiseng·28 Eki

@Maewmb With GREAT respect, @Maewmb, I'm voting 4 someone other than the racist authoritarian fascist dictator @realDonaldTrump. I'm voting 4 the servant leader for "We, the People" of these #UNITEDStates. I'm voting for Democracy. #election #Election2024 #ProudToBeAnAmerican #Vote

English

Maew Mb@Maewmb·28 Eki

Elon Musk speech at Donald Trump’s rally in New York today : All government spending is taxation,your money is being wasted.The Department Of Government Efficiency is going to fix that.The future is going to be amazing.Vote early,Vote now. 🇺🇸🥰

English

236

Bill Quiseng@billquiseng·23 Eki

Customers buy w/ emotion and justify their decision w/ reason. The best emotional value in their #CustomerExperience is in your personalized interactions with them, not their “cash or credit” sales transactions with YOU. Think RELATIONSHIPS or Go Broke. Literally. #custserv #cx

English

Bill Quiseng@billquiseng·23 Eki

Thank you @MarshaCollier, @GregOrtbach, and all you #CX experts for the #custserv Twitter chat. The insight💡FULL conversation wasn't just good. It was GREAT out there! See you next time.

English

101

Bill Quiseng@billquiseng·23 Eki

A7: The customer’s relationship with U, not their purchase of UR product, is the conduit where true #customerexperience value flows. To U, relationship capital is the only real currency of value to grow UR business. So ... Think RELATIONSHIPS or Go Broke. Literally #custserv #cx

Marsha Collier@MarshaCollier

Q7 | #custserv In your company, is the relationship with customers or the transaction more important? Why?

English

117

Bill Quiseng@billquiseng·23 Eki

A6: DON'T fire the customer. Simply ask him 2 resign. "I'm sorry but I'm not able 2 resolve your problems. Could I recommend Company X for your #CX? I could contact them if you like." Both the customer and UR competitor are happy. A Mutual Admiration Society of sorts. #custserv

Greg Ortbach@GregOrtbach

Q6 | #custserv How do you handle it when a customer inquires about a feature that your competitor does better?

English

121

Bill Quiseng@billquiseng·23 Eki

A5: "That's a GREAT question (To have the customer feel that to you, the customer is a GREAT customer). Let me find someone to answer it for you." #custserv #custexp #cx

Marsha Collier@MarshaCollier

Q5 | #custserv What’s the best approach when a customer asks something and you don’t know the answer: Admit it or offer a vague response?

English

110

Bill Quiseng@billquiseng·23 Eki

A4: #custServ is not about honesty. Do you honestly believe you want to serve every single customer every hour of every workday? GREAT Service is GREAT Theater. Be Magnificently Boring to CARE! When it comes to customer service, don't be just good. Be GREAT out there! #custserv

Greg Ortbach@GregOrtbach

Q4 | #custserv Does honesty in customer service require trust, build trust, or both?

English

121

Bill Quiseng@billquiseng·23 Eki

A3: Tell them the truth. The customer’s relationship w/ you, not their purchase of your product, is the conduit where true #CX value flows. To you, relationship capital is the only real currency of value to grow your #biz. Think RELATIONSHIPS or Go Broke. Literally. #custserv

Marsha Collier@MarshaCollier

Q3 | #custserv When a customer asks for your opinion on a product that doesn’t suit them, do you tell the truth or soften your response?

English

128

Bill Quiseng@billquiseng·23 Eki

A1: YES! QUI TAKEAWAY: Customers buy wwith emotion & justify their decision with reason. The customers' best emotional value in their #CX is in your personalized interactions, not their “cash or credit” sales transactions. Think RELATIONSHIPS or Go Broke. Literally, #custserv

Marsha Collier@MarshaCollier

Q1 | #custserv Would you sacrifice a short-term sale to build long-term trust and relationships with a customer?

English

382

Bill Quiseng@billquiseng·23 Eki

Hey all #custserv peeps: I'm in!

GIF

Marsha Collier@MarshaCollier

NOW! Join the chat Share your opinion "Honesty in Customer Service: Balancing Transparency and Relationships” ✔️ Follow #Custserv hashtag - #Xpro works ✔️ @MarshaCollier & @GregOrtbach post 10 Questions ✔️ Respond w/ #custserv hashtag Fastest hour on @X

English

Bill Quiseng@billquiseng·23 Eki

ATTENTION: ALL #CustomerService and #CX #BIZ LEADERS: #CustServ Twitter Chat in just one hour. Insight💡FULL interactions among #CustServ experts will be there. You should, too. The one-hour chat won't be just good. It will be GREAT out there!

Marsha Collier@MarshaCollier

#B2B #B2C 🗨️ This chat's for YOU - join us for a lively discussion 🤔 Topic: "Honesty in Customer Service: Balancing Transparency and Relationships” The FASTEST hour on @X: The 15th Year of #Custserv chat TONIGHT 9pm ET/6pm PT #cx #customerservice #AI w/ me & @GregOrtbach

English

Bill Quiseng@billquiseng·16 Eki

@MarshaCollier @GregOrtbach @DreaVilleneuve @milguy23 @dekebridges @MarkC_Avgi It's my pleasure, @MarshaCollier. Just as much as it has been for me to gain everyone's #custserv insights. I very much appreciate you and the fellow #CX peeps every week, same time, same channel. As you all are always, be GREAT out there!

GIF

English

Marsha Collier@MarshaCollier·16 Eki

@billquiseng @GregOrtbach @DreaVilleneuve @milguy23 @dekebridges @MarkC_Avgi Thank you, Bill - your time and participation means a lot to us. #custserv

Los Angeles, CA 🇺🇸 English

Bill Quiseng@billquiseng·16 Eki

Thank you, @MarshaCollier, @GregOrtbach, and @DreaVilleneuve, @milguy23. @dekebridges, @John_WestraI and @MarkC_Avgi. I very much appreciate you all. Until next week, then, when you're engaging with customers TO WOW them, don't be just good. Be GREAT out there! #custserv

GIF

English

Bill Quiseng@billquiseng·16 Eki

A10: See A7. CARE for your people first. 🙂 #custserv

Greg Ortbach@GregOrtbach

Q10 | #custserv Name one thing you wish BIG business would learn from SMALL business.

English

Bill Quiseng@billquiseng·16 Eki

A7: Businesses should be customer-centric. But the priority is to CARE for their people first. When you create a GREAT experience for your people, they will do the same for customers. Everyone's experiences and lives will be enriched. #custserv

Marsha Collier@MarshaCollier

Q7 | #custserv Is it easier for a SMALL business to set customer service as a priority, or is it the same for BIG business?

English

403

Bill Quiseng@billquiseng·16 Eki

A6: See my A2. Human to human. Heart to heart. Or better yet, the old #customerservice standby metric. F2F. Face-to-face interactions. #custserv

Greg Ortbach@GregOrtbach

Q6 | #custserv What is a key ingredient of customer service that helps SMALL business shine? Can BIG biz use it, too?

English

Bill Quiseng@billquiseng·16 Eki

A2: Customers don't seek B2B or B2C #biz. They engage in companies that are H2H human to Human. Heart to heart. So, to earn customer loyalty, don't get inside their heads. Get inside their hearts. Create an emotional connection. See A1. Think RELATIONSHIPS or Go Broke. #custserv

Greg Ortbach@GregOrtbach

Q2 | #custserv Is it good for a BIG business to “feel small" (personal) to customers?

English

152

Bill Quiseng@billquiseng·16 Eki

@GregOrtbach Thank you, @MarshaCollier and @GregOrtbach. I very much appreciate you both. #custserv

English

Greg Ortbach@GregOrtbach·16 Eki

@billquiseng Welcome, Bill. Thanks for being here! You ARE a #custserv superhero!

English

Bill Quiseng@billquiseng·16 Eki

Here to save the day. Look! It's a bird. It's a plane. No, it's not Superman. It's just me, the mild-mannered #custserv reporter.

GIF

English

Keşfet

@Maewmb @realDonaldTrump @MarshaCollier @GregOrtbach @DreaVilleneuve @milguy23 @dekebridges @elonmusk