Birchbox

@JacquieJFloyd Hi there! Please send us a DM and include your email associated with your Birchbox account. From there, we are happy to help.

@birchbox Has anyone received their October Birchbox yet? I've definitely paid for it on Oct 1st, but it hasn't even shipped yet?

@adashtra Hi Ash -- please send us a DM and we'd love to help.

@v3ronika9 Hi Tyler! We have gone ahead and followed up via email. Please check your email whenever you have a moment. Thanks!

@birchbox So I signed up for Birchbox 2 months ago. Never got a box. Wrote to customer service, no answer. DM'd them on Twitter, crickets. WTH?

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@xiongvong Hi there, we're sorry to hear you are missing boxes and we'd be happy to look into this for you. Please send us a DM or email us at info@birchbox.com with your account info so we can help further.

@birchbox a complete scam. 3 months later, not a single box.

@DeiselPepSkip Hi there- we'd be happy to look into this for you. Please send us a DM or email us at info@birchbox.com with your account info so we can help further.

@birchbox confirmed my box on October 3rd & nothing has happened since. No delay charging my credit card though. Still no word back from customer service either. Going on a week since I reached out to them. My first time back after a long break. I never should have signed back up

@lizardlm2 Hi there, Can you please send us a DM with your account info? We'll be happy to take a closer look at your account. Thanks!

@birchbox It feels deceitful not to warn customers about shipping delays before they place orders and opt to pay more with expedited shipping. The lack of transparency + to the non-existent customer services options seems calculated. How can we cancel an order??

@dwalsh1_walsh Hi Debbie, We'll be happy to look into this further and we're sorry to haven't received your September box.  Can you please send us a DM with your account email and shipping address? Thanks!

@birchbox so I had a notification to say that I would receive my September Birch Box on 10th October, not arrived,I have tracked it and the carrier has not even received it, bye bye Birch Box I am cancelling my subscription , absolutely shocking service.

@Greased_tea Hi there, Can you send us a DM or email us at info@birchbox.com? Will be happy to assist with your account. Thanks!

@_bsxo Hi Beth, Can you send us a DM with your account details? We're sorry to hear your box is delayed but we're here to help. Thanks!

@JacquieJFloyd Hi Jacquie, We're sorry to hear you didn't receive your August box. Can you send us a DM with your account email and shipping address we'll be happy to take a closer look? Thanks!

@kkaxtlxnn Hi there, We're sorry to hear you didn't receive your box and we'll be happy to take a closer look at your account.  Can you please send us a DM with your account details? Thanks!

@iproposethis @southern_scrawl Hi Joanna, Our team has replied to your DM. Once we've confirmed your account details we'll be happy to assist with your account. Thanks!

@southern_scrawl @birchbox I wish I could cancel! But they've made it impossible!

Hey @birchbox what in the world is happening. Everyone now has to re-register? But if you don't have the special code from a random email (that I never got) - you can't re-register. Which means you can't cancel or modify. And it takes TEN DAYS to get back to people?? WHAT??

@RVAW82 Hi Rachel, I was not able to locate a DM under your name. Can you confirm your city and state or send us an email at info@birchbox.com? We want to assist with your account as quickly as possible but we'll need your account details to locate your account.

@birchbox Paid on 2nd September, still no box, I don’t want to pay for Oct when I haven’t had the first box. Worse still I message you and it’s says you’ve sent me a message but can’t find this anywhere on my account. It was meant to be a treat but it’s now a chore

@RVAW82 Hi Rachel, I wasn't able to locate a DM can you send us an email at info@birchbox.com? We want to assist with this as quickly as possible. Thanks!

@xiongvong Hi Vong, Our team has followed up by email. Can you check your inbox when you have a chance? Thanks!

@birchbox I got this subscription in august and I never got my august box bc my label had only a city and zip, smart. Customer service said everything looked correct. My Sept box has been locked in since Sept 2nd, still has not shipped. Once again another disappointing month.

@kap0629 Hi Kerri, Your box has 5 customization slots — including samples, travel-size, and full-sized items. Some items will fill two or more slots depending on the size and value of the product. Can you send us a DM with your account email so that we can take a closer look?

@birchbox Thanks for the “premium” bronzer that counted as two selections. Somehow expected more 🤷‍♀️

@RochelleNewsome Hi Rochelle, Can you send us a DM with your account email and the amount of the most recent charge? Once you've opted out of renewal you will receive the remaining boxes in your commitment but your subscription will not renew once complete.

@birchbox Why do you charge for subscription renewals when auto-renewals are turned off?

@RochelleNewsome Hi Rochelle, Can you send us a DM with your account email and the amount of the most recent charge? We'll be happy to take a look at your account.

@birchbox Why do you charge for subscriptions when auto-renewal is off?

@jboyle_x Hi there, Our team has sent a DM.  We need a few more details to locate your account. We appreciate your patience!

@birchbox Are you going to respond to the DM or…

@birchbox where is the September box?