Charities Aid Foundation (CAF)

@VictoriaParkBks Thank you for your message. We are unaware of any outages on the CAF Bank website. If you would like help with your account, our Customer Support Team are available on 03000 123 456 between 9am and 5pm Monday-Friday (except public holidays).

@Caf your banking website is down.

To guarantee that your CAF Bank payments arrive before the bank holidays, we recommend sending them by 4pm on 23 and 30 December 2025. For more information on payment deadlines, please visit secure.cafbank.org.

Christmas and New Year Hours for CAF Bank customers: We’re open as usual except for the bank holidays (25-26 December 2025 and 1 January 2026) and we’re closing early on Christmas Eve and New Year’s Eve (at 1pm, 24 December 2025 and 31 December 2025).

@helencarm Hi Helen. To activate, please click on ‘Activate user access’ link under the ‘Log in’ button on CAF Bank and enter your username and temporary password. If you're still having problems, please send us a DM with account name and contact details. Thank you.

@Caf I can't get through to you. You have sent me my temporary username and password but they do not work. I have many payments to approve. Please advise.

@KevinWeston13 We’re really sorry to hear you’re continuing to face issues. We responded to your earlier comment & also sent you a DM last week asking for your contact details so we could arrange direct support. Please do message with your details - we’d like to help you and resolve any issues

It’s 15 days since the so called upgrade. After hours wasted last week we eventually got access to pay the staff wages. Today after you have made further tweeks we are wasting more time. This is an absolute shambles!!! Kevin Weston Trustee and Treasurer LUPUS UK. @Caf

@johnstankevitch Hi John, please send us a direct message with your account name and a contact number or email, and we’ll make sure someone from our team gets in touch as soon as possible to help you access the system.

@Caf Can you tell me how I can login to our online banking without a password!! You haven't sent us one. I have contractors to pay. I've been trying to contact you for 5 days!!!

@KevinWeston13 @ThirdSector Hi Kevin, please send us a direct message with your account name and a contact number or email, and we’ll make sure someone from our team gets in touch as soon as possible to help you access the system.

@ThirdSector CAF bank. How do we access to pay staff wages?

Customers have struggled to access the new system, with one charity saying its finance manager has spent a total of seven hours on hold to CAF Bank’s customer services over two days thirdsector.co.uk/caf-bank-apolo…

@Annie720985 If you can provide us, or email clientrelations@cafonline.org, with your name, the charity you represent, and a direct number, then we will help resolve any issues. 2/2

@Annie720985 Hi Annie – thank-you for letting us know about the problems you’ve experienced in accessing your account and in trying to reach our support team. We're really sorry for the inconvenience and frustration this has have caused. 1/x

@thesingingstove We recognise that the transition to the new service has not been an easy process for some of our customers. If you can provide us, or email clientrelations@cafonline.org, with your name, the charity you represent, and a direct number. Then we will help resolve any issues. 2/2

@thesingingstove Hi Jen – thank-you for letting us know about the problems you’ve experienced in accessing your account and in trying to reach our support team. We're really sorry for the inconvenience and frustration this has have caused. 1/x

Housing is of vital importance to all of our communities, and CAF Bank is proud to be able to support AIHA in its mission to provide affordable social housing.

Are you a charity or social enterprise looking for #SocialInvestment? Our Venturesome Impact Fund offers flexible repayable finance ranging from £50,000 to up £1 million with a 5.5% fixed interest rate. Learn more: cafonline.org/services-for-c…

How can charities ensure alignment between their ethical policies and practices? Join Laurence Gagen (LGT Wealth) & Scott Newman (CAF Bank) at ESG Imperative 2025 to explore weaving ESG thinking into the fabric of your organisation. civilsociety.co.uk/esg

With insights from CAF’s World Giving Index and UK Giving Report, Tom Calver from @thetimes explores whether Britain is becoming more generous. Check out the key findings ⬇️

Service update for CAF Bank customers: We’re open as usual this festive period, except for the bank holidays, and we’re closing at 1pm on Christmas Eve (24 December) and New Year’s Eve (31 December). For more information, please visit secure.cafbank.org.

You can donate to @Fondationfrance's Emergency Fund through Transnational Giving Europe (@NetworkTGE) to support those in Mayotte: donate.transnationalgiving.eu/landing/solida…

Working with local partners in the Indian Ocean region, @Fondationfrance is providing humanitarian aid to help vulnerable people, including shelter, food and psychological support. They will closely monitor changing needs on the ground to help the people most in distress.

On Saturday 14 December, an exceptional cyclone devastated the #Mayotte archipelago, causing hundreds of deaths and injuries, enormous damage and devastating the already precarious housing. @Fondationfrance has launched a national appeal to help those affected in Mayotte ⬇️

Last week, the CAF International Network of partners met in Buenos Aires, hosted by Argentinean member @raciargentina The conference was filled with insightful discussions, strategic planning, and collaboration, all focused on building a fairer, more sustainable future for all.