Cathay Pacific

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@rashi_bharadwaj Hello Rashi Bharadwaj. Thank you for the update. We’ve noted that you haven’t received a PIR reference number yet and would like to assist. Please send us a direct message with your travel details so our team can follow up as soon as possible. Thank you.

@cathaypacific Property Irregularity Report was filed at Mumbai airport, I have not received PIR reference number. Need urgent assistance

@cathaypacific I arrived in Mumbai from Hong Kong on Cathay Pacific yesterday & my checked baggage didnt arrive. Passenger name: Rashi Bharadwaj Flight number: CX 683 Date of travel: 16 May 2026 Baggage tag number: CX580229

@rashi_bharadwaj Please kindly remove all the personal details in public, including name, flight and baggage tag details, to avoid further personal data leakage. Thank you.

@rashi_bharadwaj Hi there. Thank you for bringing this to our attention. We’ve noted your delayed baggage case and would like to follow up. Please send us a direct message with your booking details so our team can take this forward.

@s_pandey06 twitter.com/messages/compo…

I was travelling with @cathaypacific. Bought in flight wifi, it worked for 20 mins and then I couldn't use it for rest of the flight(10 hours+). I wanted to request refund but I couldn't find any email id on their customer support page. Wasn't expected this experience from Cathay

@s_pandey06 Thank you for reaching out. We understand how frustrating it can be when Wi-Fi does not perform as expected, and we regret any inconvenience this may have caused. Please send us a direct message with the eTicket number so our team can follow up on this issue with you promptly.

Watch the short film on YouTube now, where the story of a mother and daughter chasing dreams across time and distance unfolds: bit.ly/4fi8sYG #Cathay #MoveBeyond #80YearsTogether

What made it to the screen — and what happened along the way 🎬. Here's how our 80th Anniversary Special: The Journey Home came together.

@SabkiBajegi Hello, you can refer to the following website for baggage charge details: cathaypacific.com/cx/en_HK/bagga… If you encounter any difficulties, please feel free to contact us—we’ll be happy to assist you.

@cathaypacific - Parents got overcharged for baggage fees. Why not allow passengers flying from India to pay baggage fees upfront transparently instead of surprising them with much higher charges later?

@SabkiBajegi Hi SabkiBajegi, thank you for taking the time to share your feedback — we’re sorry to hear you haven’t received a response yet. Please send us a DM with your case number and details, and our team will follow up to assist. Thank you for your patience and understanding.

@cathaypacific I sent a feedback too and there is no response since 1 week.

@MadhuriG212533 @PMOIndia Hello Madhuri, thank you for sharing this with us. We’re sorry to hear about your experience and would like to assist. Please send us a direct message. For your privacy, we recommend removing any personal information to prevent data leakage. Thank you.

URGENT HELP My father Parthasarathy passed away while travelling from Hyd to Seattle via Hong Kong on 13 May 2026. PNR: 8SZ8N5 | CX672 & CX852 My mother Padmavathi is alone in Hong Kong. Please help bring him home. Madhuri: 9100491445 @cathaypacific @PMOIndia @PMOIndia

@MadhuriG212533 Hello Madhuri, thank you for sharing this with us. We’re sorry to hear about your experience and would like to assist. Please send us a direct message. For your privacy, we recommend removing any personal contact details to prevent data leakage. Thank you.

URGENT HELP My father Parthasarathy passed away while travelling from Hyderabad to Seattle via Hong Kong on 13 May 2026. PNR: 8SZ8N5 | CX672 & CX852 My mother Padmavathi is alone in Hong Kong. Please help bring him home. Madhuri: 9100491446 Please support us. @cathaypacific

Celebrate #80YearsTogether — watch “The Journey Home” short film 🎬. A story shaped by chasing dreams across time and distance, and the reunion between a mother and daughter: bit.ly/4fi8sYG #Cathay #MoveBeyond

Have you watched our 80th anniversary special film on YouTube yet? Traya, our little leading actress, is here to take you behind the scenes through her POV ❤️!

@Rameshkuma54574 Thanks for reaching out. Passport requirements are set by immigration authorities and enforced by airlines. Please feel free to DM us for assistance.

@cathaypacific Traveling on Jun 9th from LAX to MAA( home country) and returning on Aug 13th from MAA to LAX. India Passport expires on Sep 6th and planned to renew passport in India before returning to US. Please confirm

@Rameshkuma54574 Hello Rameshkumaar, thank you for reaching out. Please kindly send us a direct message with more details of your enquiry, and we’ll be glad to assist you further.

@Rameshkuma54574 Hello! For passport validity and transit requirements, please send us a direct message with your travel details. Our team will assist you in a timely manner to support a smooth and memorable journey. Looking forward to seeing you on board.

@cathaypacific Hello, I am planning to travel from Los Angeles (LAX) to Chennai (MAA) via Hong Kong on Cathay Pacific. I am an Indian passport holder with a valid US H1/H4 visa. My current passport will have less than 6 months validity at the time of departure from the US, but I am traveling to my home country India and plan to renew the passport in India before returning to the US. Could you please confirm whether I will be allowed to board the flight from LAX and transit through Hong Kong on the same itinerary? Travel details: - Route: LAX → HKG → MAA - Same Cathay Pacific booking/ticket - Transit only in Hong Kong (no planned entry during outbound journey) Please confirm the minimum passport validity requirement applicable for this scenario.

@adamtvine Hi, thank you for reaching out to us. We will be responding to your direct message shortly—please kindly check your inbox for our latest update. Thank you for your understanding.

@adamtvine We’d like to look into what happened and see how we can best support you. Please DM us with your booking reference, and we’ll review this with you and assist you further.

Hey @cathaypacific there is some major issues going on with your systems , I have spend endless hours trying to PURCHASE an upgrade for our flight to Shanghai- firstly your manage booking keeps glitching not allowing any use of this system

From the people behind Cathay, across generations of pilots, cabin crew, and passengers who have been part of the journey — watch the full film on YouTube: bit.ly/4u5JVuz #Cathay #MoveBeyond #80YearsTogether

Produced for Cathay by @BBCStoryWorks Commercial Productions, follow Cathay’s story from 1946, when it all began with a single aircraft, to the present day and beyond — as the airline connects people across the world and moves them forward in life.

Across a journey spanning 80 years, every moment of progress has shaped its history.