Cathay Pacific US

@vinunair17 Hi Vinu Nair, thanks for reaching out, and we’re sorry to hear about the trouble accessing your account. For your privacy, we suggest removing this post as it contains personal information. Please DM us, and we’ll be happy to look into this for you.

@cathaypacificUS Membership 1686772011; unable to access my a/c ur CC & chat agent quoted 26 days to resolve. Have a flight next week…

@vinunair17 Hi Vinu Nair. Thank you for getting in touch with us. As a oneworld Sapphire member, you’re entitled to one extra baggage allowance when travelling with us. You can find the full details of the oneworld benefits on our website here: cathaypacific.com/cx/en_HK/rewar…

@cathaypacificUS I have a ticket with 1 pc of chk in bag; I am told ur CC rep, I can chk in 2 basis my Sapphire status; but your office will not issue any form of confirmation to me on this - why? What if the chk in counter does not honor this?

@vinunair17 Sorry for the inconvenience caused. Please send us a DM with your details so we can look into the case and follow up with the relevant team to help expedite the process. Thank you. x.com/messages/compo…

@cathaypacificUS (1) Unable to login to my a/c as the original mobile # I used to create the a/c is currently not in use by me. Your team tells me that it will take up to 20 days to resolve the ticket #05922537. Is this is true?

@SillyWhisperer The case you have submitted has now been referred to our dedicated team for further review and investigation. We kindly ask for your patience while the review is in progress. Our team will reply you directly via email with any updates.

@SillyWhisperer Hello SillyWhisperer, thank you for taking the time to submit the form on our website. We are truly sorry to learn about your experience regarding the limited vegetarian meal options on your 16‑hour flight.

@MLuckshetty @cathaypacific @cathaypacificIN @cathay Thank you for reaching out. We understand how frustrating the delayed baggage has been, and we regret any inconvenience this may have caused. Please send us a direct message with the eTicket number so our dedicated team can follow up on the possible claim with you promptly.

Why Mishandled baggage delivery takes 3 days to deliver? Extremely Disappointing and zero customer satisfaction. Need immediate support Flight CX627 HKG to HYD date- 29-03-2026, file ref - HYDCX13741 @cathaypacific @cathaypacificUS @cathaypacificIN @cathay

@Docece12 Feel free to send us a direct message via the link below, and our dedicated team will look into the issue for you and respond accordingly. twitter.com/messages/compo…

@Docece12 Thank you for reaching out. We recognize how frustrating it can be when baggage does not arrive as expected, and we regret any inconvenience this may have caused. Please send us a direct message with the eTicket number so our team can follow up on the possible claim with you.

@cathaypacificUS Please, we are traveling as tourists and our luggage hasn’t arrived for two days now—this is outrageous! It’s causing us serious inconvenience!!!

@ArmoganWX @AlaskaAir Hi there. We appreciate you bringing this to our attention. Please send us a direct message with your booking reference and flight details, and we’ll review the situation and assist with the next steps as soon as possible.

@cathaypacificUS @AlaskaAir Alaskan airlines your partner cancelled our flight from LAS to SFO missing your partners connecting flights. @AlaskaAir says we have to talk to @cathaypacificUS and @cathaypacificUS says we have to talk to @AlaskaAir What am I suppose to do?!

@gobind55 Hello! Could you kindly send us a direct message with the details so we can assist you further? Thank you very much for your understanding.

@cathaypacificUS hello sir I am send one mail last 7 days on Custmore care but no response till date For late Filght

@MrGavinHill Our condolences to your friend and his family. Please ask him or yourself to send us a DM and we can see how we can help.

@cathaypacificUS Hi, I’m reaching out to see if you can help make my friends current journey from Sydney Australia to London Heathrow comfortable. He has had some tragic news where his sister has unexpectedly passed away yesterday and he is desperately racing back to the UK.

@RealSrikanthV @cathaypacific Srikanth Vuppala I understand you must be in a rush to rebook your family trip. We are happy to assist, usually disrupted flights will be automatically arranged by the system. However, since this pertains to your booking information, please reach out to us by DM. Thank you.

@cathaypacific @cathaypacificUS Family trip HYD–HKG–LAX–PHX disrupted after offload on Dec 15. Spent 4+ hrs with customer care to rebook for Dec 16. Kept hearing “price not visible, case opened, backend team will respond.” No clarity, no callback. Flight in ~14 hrs. urgent help.

@Mesharihsalk Hi there, thank you for reaching out. Please send us a direct message with the e-ticket number and query details so we can look into it. Thank you. twitter.com/messages/compo…

@sunnySV123 @cathaypacific Hello Sujith, kindly send us a direct message so we can assist you with rebooking your flights.

@cathaypacificUS @cathaypacific I’ve been trying to reach customer care with no luck. Need to change my SFO → HYD flight from Dec 16 to Dec 17 — can someone please assist?

@IyerSivaIyer Hello, IYER SIVA, thank you for reaching out, and I sincerely apologize for the delay in response and the inconvenience you've experienced. Please kindly contact us via direct message. Our team will respond shortly and assist you further.

@cathaypacificUS, MY PIR# STOCX18355.. Can I know the status; non replies even after submitting all read docs/proof which made me incur addl cost US$25; It is truly abysmal level of service to customers who travelled with u

@BDFphotography @IkkoHaidar @cathaypacific @BoeingAirplanes @ANCairport 您好，我是Fanny，欢迎使用国泰客户线上服务，请问有什麽可以帮到您？

Another classic @cathaypacific Cargo scheme that I would love to see come back on a CX 747-8F. Calling this one the "Silver Bullet." B-HUP @cathaypacificUS Cargo @BoeingAirplanes 747-467F "Silver Bullet" PANC- @ANCairport October 20, 2012

@MahendraChowd15 @cathaypacific Hi Mahendra Chowdary, We’re sorry to hear this and sincerely apologize for the inconvenience caused. To help us look into the matter, please send us a direct message with your membership number and details of your query. Thank you!

Hey @cathaypacific @cathaypacificUS — I can’t sign in with my email/phone/membership ID (says “sign-in ID incorrect”). Tried creating a new account, but it says my phone number is already in use. No option to sign up with email and your WhatsApp support is terrible/horrible.

@krunalbaf @cathaypacific Hi Krunal B, Please send us a direct message with your eTicket number or membership number, along with the details of your query so we can look into it. Thank you.

@cathaypacific @cathaypacificUS forgot to add last name, just realised the issue.please help

@issacjones11 Hi Issac Jones, We are sorry to hear that and deeply regret that the service we provided did not meet your expectations. Please share your feedback using the link below so our team can follow up with you as soon as possible. Thank you ! cathaypacific.com/cx/en_HK/conta…

@cathaypacificUS me since premium economy was full your agent in lhr also lied to me in lhr that they had my special meal on board and they didn't so for 12 hours all I was able to eat was few bananas

@issacjones11 Hi Issac Jones, We are sorry to hear that and hope to gain a deeper understanding of your experiences with us. Please share your feedback using the link below, so our team can follow up with you as soon as possible. Thank you! cathaypacific.com/cx/en_HK/conta…

@cathaypacificUS I'm writing in response to my trip ticket 160-2120550717 since my first leg with aa was delayed your staff in lhr knew I was coming but refused to wait 10 minutes and you downgraded me on my flight that I had to 5.5 hours before to economy and refused to upgrade