Cineplex Store

Hey movie fans! Starting tomorrow, you will be able to find all Cineplex Store news and updates on our @CineplexMovies Twitter Page. Give us a follow! 👋

@xclusivelyerika Hi Erika! Yes, you can use Cineplex gift cards to rent and purchase films on the Cineplex Store. store.cineplex.com

@cineplexstore Can I use gift cards to rent movies/buy merchandise online?

@maddoxthings Hi There! Sorry to hear that you are having difficulties logging in. Please reach out to our Guest Services Team for further assistance: cineplex.zendesk.com/hc/en-us/artic…

@fernandan Hi There! It would be referring to using your SCENE points and letting you know you have enough points to watch it.

@LeafsJaysFan Hi there, please contact us at cineplex.com/contactus for further assistance!

@mcblank we're sorry to hear that! Please DM us the email address linked to your Cineplex account so we can look into that for you.

@cineplexstore - I rented an international film (as I’ve done before) but the subtitles are in French. I paid for this movie and now I cannot watch it. Super disappointed. Please refund me. I had to rent it from Apple TV that had English closed captions.

@JunctionJason for sure! please DM us the email address associated to your Cineplex account so we can look into your account for you :)

@cineplexstore I purchased the Nutcracker back on Dec 4 but it doesn't show up on my cineplex account - can you assist?

@hamsterserenade Sorry to hear you are having difficulties watching the movie! Please reach out to our Guest Services Team for further assistance: cineplex.zendesk.com/hc/en-us/artic…

@JasonTo74387331 Hi there, thanks for your feedback as we're looking into providing 4K on other TV brands in future. We'll also forward this to the appropriate team for the review and consideration.

@caisse_brandon Hi Brandon! This film does not look to be available yet but

@cineplexstore Just wondering... I had pre-ordered ‘Monster Hunter’ a few days ago. When will it be available to watch? It says available today, but nothing yet. Thanks! 👍🏻

@Ganosono Hello Adrian, Thank you for reaching out. Please send us a DM and let us know exactly what issues you're having so we can do our best to assistyou with completing your purchase.

@jamiematheson Hi Tony! We are sorry to hear about this. Please DM us your email associated to your account or follow this link tp contact our Guest Services department: cineplex.zendesk.com/hc/en-us/artic…

Hey @CineplexMovies @cineplexstore will Wonder Woman be streamed 4K HDR on your app on Christmas Day? Does it support that format?

@MaryinVancity Thank you! We will reach out directly to continue to look into this!

@cineplexstore hi we rented #WonderWoman and it keeps buffering and stopping.

@frag123456 Hi Graham! Awesome, that's great to hear! Enjoy the film :). Merry Christmas

@cineplexstore Hello I have a gift card, how do i use it on the cineplex store. It wont accept it in the promo field.

@frag123456 Hi Graham! Please click on the "add" button for gift card and enter your gift card payment details there. Please feel free to dm if you need more assistance or contact our Guest Services Department: cineplex.zendesk.com/hc/en-us/artic…

@ChaosKittenTj Hello! We are sorry to hear about this. Please contact our Guest Services department directly so we can look into this for you: cineplex.zendesk.com/hc/en-us/artic…

@MaryinVancity Hi there, can you DM us with the email address for your Cineplex account so we can take a look at this?

@blackdog_slayer Hi there, please DM with the email address for your Cineplex account so we can resolve this from our end.

@DailyLayeeq Hi Mohammed, we haven't confirmed a digital release date for this movie at this time. You can continue to check store.cineplex.com, and our social media pages for possible updates.

@cineplexstore When is @WonderWomanFilm #WonderWoman1984 going to be available on Complex store? Is it available at midnight? Please help?

@jamiematheson at this time, Samsung 4K TVs will support this option, but LG tvs will be compatible in the future as well. Additionally, our app is no longer compatible with Xboxes

@jamiematheson yes it will! If your device supports this format, then you should be able to watch Wonder Woman 1984 in 4K :)