Citizens Energy Group

For generations, Citizens has been locally rooted, community driven, and committed to serving Central Indiana every single day. This isn’t just where we work. It’s home. 💙

Ever wondered what happens after you flush? That water does not just disappear. It travels through an underground system to a treatment plant, where it goes through multiple, very thorough steps to be cleaned. For a deeper look into the process, check out our full wastewater treatment video: bit.ly/3PihYA7

We’re hiring! New jobs are posted at Citizens Energy Group. Check out our latest openings and find application details at bit.ly/4jlsq4m.

Mark your calendar! Applications for the Indiana Energy Assistance Program (EAP) close April 20 at 5PM Eastern. If you or someone you know may need help with energy bills after a cold winter, now is the time to apply. Click through to learn more about the program and how to get started. Learn more: eap.incda.in.gov

Five years ago, we filled Citizens Reservoir for the first time. Built from a retired limestone quarry, it was the first new reservoir in Central Indiana in more than 50 years. Today, it stores more than 3 billion gallons of water and plays an important role in keeping our water supply strong during dry conditions. Projects like this help ensure reliable water for our community today and for future generations. Here's to five years! P.S. Click through to see the reservoir before it was filled! See a tour of Citizens Reservoir here: bit.ly/4c0GOgL

Spring is finally here, but the cold weather may not be over. If you or someone you know is struggling to keep up with their Citizens bill, help is available. Through the Warm Heart Warm Home Foundation, along with other community resources, assistance may be available for qualifying customers. Learn more: citizensenergygroup.com/help

Is your home leaking money? Check for leaks regularly to conserve water and save on your bill! Small leaks are easy fixes, but bigger ones might need a pro. Learn more: bit.ly/4lyCXut

Behind every warm home and business is a team making it possible. Today, we celebrate National Natural Gas Utility Workers' Day and recognize Citizens natural gas workers, who show up every day to keep our communities safe and comfortable through all conditions. Your work is not always seen, but it is always essential. Thank you for all you do. Drop a 💙 in the comments to thank Citizens team for showing up for our community.

There’s something special about sitting in a dark theatre with strangers, all experiencing the same story. That’s the magic of Kan-Kan Cinema & Brasserie. As a locally owned nonprofit art house cinema, the Kan-Kan exists to enrich Indianapolis through film education, exhibition, and community engagement. Since opening, they’ve collaborated with more than 100 nonprofit and community groups, creating space for stories that reflect and strengthen our city. We’re proud to partner with organizations that are deeply rooted in Indianapolis and committed to improving neighborhoods alongside Citizens Energy Group.

We’re hiring! New jobs are posted at Citizens Energy Group. Check out our latest openings, like Project Manager IT. Find job descriptions and application details at bit.ly/4jlsq4m.

Spring is around the corner, but winter’s freezing temperatures may have led to higher natural gas bills for some customers. While Citizens natural gas bills consistently remain among the lowest in Indiana, we understand utility costs can still be challenging. Assistance programs are available to help. Visit citizensenergygroup.com/help for more information.

Beginning on or after March 16, Citizens will begin utility relocation work along Washington Street to prepare for IndyGo Blue Line construction. Read the full details here: bit.ly/4rue8kO Drivers should follow posted signage and consider detours using 10th Street via Emerson and Arlington to avoid delays. Local access to businesses will be maintained.

Meet Shannon Frederick, Corporate Events and Philanthropy Coordinator at Citizens Energy Group. Outside of her role at Citizens, Shannon also serves as a volunteer with CICOA Aging & In-Home Solutions for a program called Pet Connect, which provides pet food to homebound seniors. Many seniors rely on their pets for companionship, and with limited, fixed incomes, even pet food can be a challenge. We are proud to spotlight Citizens team members like Shannon who serve both inside and outside our organization, reflecting the values that guide our work every day.

Be honest. Do you know what wastewater is? Hit play and see how Indy answered.

Indianapolis runs on more than infrastructure. It runs on early mornings. On muddy boots and safety vests. On late-night calls and steady hands. On problem-solvers, planners, and people who care deeply about this city. Our employees show up every single day to keep water flowing, homes & businesses comfortable, and wastewater moving safely through the system, often without anyone ever seeing the work it takes to make that happen. From field crews and plant operators to engineers, scientists, dispatchers, customer service reps, and the teams supporting them behind the scenes, every single role at Citizens plays a part in keeping our community safe. To our Citizens team: Thank you for serving our neighbors with excellence. Help us show them some love! 💙 Drop a comment to thank the employees who keep Indy running or share a story about an employee who went above and beyond for you. #EmployeeAppreciationDay

Indiana’s winter moratorium on utility disconnections ends March 15. The moratorium helps protect qualifying customers from disconnection of natural gas and electricity services during the coldest months of the year. If you are behind on your bill, help is available. Citizens offers payment plans and can connect customers with assistance programs that may help cover a portion of their utility costs. → Call our Customer Service team at (317) 924-3311 to discuss payment options → Visit citizensenergygroup.com/assistance to learn about available programs We encourage customers who need help to reach out before the moratorium ends so we can work together on a solution.

Thirty years of planning. More than a decade of construction. Billions of gallons of water protected. The DigIndy Tunnel System is complete and Indianapolis is cleaner because of it. Thank you to the hundreds of people who poured years of work, care, and commitment into making this happen for our city and to our community members as they waited patiently through construction for the finalization of the tunnel system.

The countdown is on for the 2026 Greatest Spectacle in Pickleball. Join us May 15–17 at The Picklr in Noblesville for three days of competitive indoor play, organized brackets, and a high-energy tournament atmosphere built for players who love the game. Expect indoor courts, structured brackets, competitive divisions, and a fun, community-focused atmosphere. Spots are limited and divisions will fill. Register now and secure your place in Central Indiana’s premier pickleball weekend. Proceeds benefit Citizens Warm Heart Warm Home Foundation. 💚 Sign up here: bit.ly/4kLh6Q9

From original design ➡ custom wrap for @IndSportsCorp Our IndyH2O cans are infinitely recyclable and a more sustainable choice compared with plastic bottles. You can take our standard can and turn it into a custom-wrapped version that reflects your brand, event, or community initiative. Every purchase supports the Warm Heart Warm Home Foundation™, helping neighbors in Central Indiana stay safe and warm. Interested in custom IndyH2O for your event or organization? Email IndyH2O@CitizensEnergyGroup.com.

4,600 miles. That’s how much water main Citizens maintains. Stretch it out, and it would reach from Indianapolis to the site of the Winter 2026 Olympics. All of it working underground every day to deliver safe, reliable water to our community.