Claudia Williams

On my #podcast The Other 80 we discuss things that keep people healthy beyond medical care -- like housing, food, and social connection-- and the policies & programs supporting whole person health Here's the trailer. Or find it in your podcast app: player.captivate.fm/episode/e5829d…

I'm opening up the Product leaders in healthcare slack I run for more members! If you're a Head of Product, VP Product, or CPO at a venture backed healthcare startup that is doing more than $5M in ARR check out the link in this thread to join!

Sometimes Vegas really delivers

@chrissyfarr Employers *should be* but (absent a few exceptions) are stubbornly unengaged Federal government has both incentives and platform to scale

Who is actually incentivized in U.S. health care to bring down costs outside of the patient? Go.

@chrissyfarr Honestly what else is there in healthcare?

Keep hearing a lot of VCs right now won’t touch tech-enabled services in health care. Shortsighted in my opinion.

@dvasishtha These are such great points. Gov service designers and groups like @USofHC are great partners in this as they spend their days talking with people about the barriers they face when they want to access benefits and care

So many companies in Medicaid value based care get patient engagement wrong. They tend to view it backwards where they have a predetermined care model to reduce MLR and then try to figure out how to engage patients with that team and approach.

@emilykmay No wonder they are so exhausted

working mothers spend as much time with their children today as stay at home moms spent with their kids in the 1970s.

Great thread about building brand (or any) trust

@chrismaconi Many female founders who’ve tried to run their companies in founder mode have been ousted or pressured to step aside. This is well documented

We practiced with caskets that were stored outside our barracks building. To simulate the weight of honored remains, we’d toss several full sandbags into the belly of the casket and then, for hours, we’d go through our exact movements. Over and over and over. (thread)

@chrissyfarr I’m here for the menopause piece

Happy weekend! Excited I have pieces coming up for you all on: — advanced primary care — fintech/ HealthTech — an OB-Gyn’s take on all the menopause startups in the market It’ll be a fun fall! Subscribe away :)

Saturday shopping in Berkeley - amazing array of mushrooms - bread crumbs made from acme bread - boba line for students

@asymmetricinfo Strong agree, and it’s the path my dad has taken - he’s 94 and still going strong Would add to pick a nonprofit with a strong mission, great community culture and good financials

My hot take, having lost both my parents in the last 14 months, is that if you want to maximize quality of life at the end, and have solid assets, then while you’re still active and healthy, you should move into one of those continuous care places that has senior living, and assisted living, and runs its own rehab facility and nursing home, so as things progress, you’re always in a familiar place, with people who know you, and not scrambling to find a bed somewhere. Unfortunately, when people are active and healthy, the last thing they want to do is figure out the best place to die, and then move there. So relatively few people take this strategy.

@claudiawilliams @RebeccaCoelius Here is the RFP itself #heading=h.qsprs0vshrod" target="_blank" rel="nofollow noopener">docs.google.com/document/d/1c-… [more]

@claudiawilliams @RebeccaCoelius Claudia, IDK if you saw it last year, but the policy work you/we all did for patient access to our own chart data paid off on the next skin cancer episode. A provider pushed me around so I downloaded my data and took my biz elsewhere. LinkedIn: linkedin.com/posts/epatient…

@RebeccaCoelius Yes Reminds me of when @ePatientDave (somewhat ironically) released an RFP for his skin cancer treatment to avoid the crazy complexity and bargaining

I’m convinced price transparency hasn’t worked yet because it has to be paired with a fintech product that smooths out the inevitable unexpected costs and the bullshit wrangling of all the different payment sources.

Kudos to #DesignForDignity for sharing patient stories through paintings and music This beautiful song from Berklee student Katie Olinger will make your blood boil tho… It’s about her mountains of medical bills

@ashleymayer I’ve experienced this so many times in large orgs Wondering what rules and structures would avoid this? For instance: -Amazon’s “disagree and commit” - Rules about only debating something once -Clear org level KPIs -Clarity about the decision making scope each team has…

One of the most interesting metrics of company culture is what I call the "work to do the work." How much time is spent on information gathering, stakeholder alignment and decision making, and how much is spent on actually doing the thing. An early startup's biggest advantage is that alignment tends be easy, since you have a small team all working on the same product, a founder who is the ultimate decision maker, and a necessary bias to action (maybe a 1:10 WTDTW:W ratio). As you scale, this ratio invariably shifts: bigger teams, more hierarchy, more complexity, more feedback to inform future decisions. Good processes should be in service of helping teams make and communicate well-informed decisions so they can still spend the bulk of their time actually moving things forward. The problem with a high WTDTW ratio isn't just that it slows teams and companies way down, but that it changes the incentives of an organization. In a company with a 10:1 ratio, for example, employees are rewarded for their ability to navigate and influence the organization, rather than producing results. I distinctly remember a moment in my career when I realized, with horror, that I was pouring the vast majority of my creative energy into solving problems in the WTDTW realm (and getting real personal satisfaction from playing that role well)...but I was exhausted by the time we actually got to execute. And it's a dangerous trap, especially for executives, to think that all the "strategy" is in the WTDTW bucket, because the creativity, iteration and debate that goes into actually bringing something to life is where the magic happens, whatever your company's size. 🪄

@clhubes Grew up in Boston and thought everyone ate New England Boiled Dinner: corned beef and boiled cabbage, carrots and potatoes. But nope

@AlyssaJoyJaffee Be clear with yourself - and others - about your boundaries. No one will set them for you

I’m hosting a roundtable tomorrow titled “Career & Kids: Mastering the art of worklife integration.” What questions would you have if you were joining? What advice would you give to others? Eager to learn everyone’s tips and tricks (spoiler: I’ll post a recap of ideas shared)

New life hack Plan vacation ⬇️ Cancel vacation ⬇️ Have four day weekend with no plans ⬇️ Eat cherries @ #farmfest w hubby ⬇️ Make sourdough bread and French onion soup (stay in bathrobe until noon) ⬇️ Overnight solo work retreat/hiking @ Limantour Lodge ⬇️ So happy