DFS Customer Care

@DFSCare is the only official DFS Customer Services account on X. We do not communicate with customers via WhatsApp. If you are unsure whether you are dealing with a genuine DFS customer service operative stop communication on X and email contactus@dfs.co.uk where we can help.

@GreatShotVideo @DFS Unfortunately we don't have a Whatsapp number. You can send us a DM via Facebook or Instagram and we can help you with your query. Thanks, DFS Care.

@DFSCare @DFS Please can you give me a WhatsApp number to contact you or how to contact you via a DM on Facebook. I have DM'd @DFS on X, but apparently I need to get Premium on X to DM @DFSCare on here. Thank you.

@DFS @DFSCare you gave us a delivery window from 7am to 8pm yesterday. You even said our delivery was next, yet you failed to communicate further and failed to deliver. No explanation, no phone call. Your office is closed. We have wasted a whole day and we have no sofa or chairs

@GreatShotVideo @DFS I am really sorry we have not yet received your DM, if you are having any issues please send us a DM via another social media platform and we would be more than happy to assist. Thanks, DFS Care.

@DFSCare @DFS DM sent, please can you confirm that you have received it as I've had no reply on it yet. Thank you.

@GreatShotVideo @DFS Unfortunately, we are unable to confirm your details via public comment I am really sorry. If you could send us a DM and we would be more than happy to assist you. Thanks

@DFSCare @DFS Order number 48D1I6155 Please can you let us know what is happening. Thank you.

@enyajycul @DFS The team are also available via Facebook and Instagram. We are also available on 03339999777. Thanks, DFSCare

@DFSCare @DFS i can’t DM you due to X’s ridiculous new policy that you have to be a paid premium member to DM accounts that don’t follow you

on top of never ending issues with our @DFS @DFSCare sofa i’m just about to throw in the towel on ever buying furniture again, it should not be this hard to just have nice things that are FUNCTIONAL AND COMFORTABLE for our own home

@LenaMNolan We are sorry if you are unable to DM us Lena, please message us via a different platform if possible so that we may look into this matter for you. Thanks, DFSCare

@DFSCare I can't DM you as it says I have to upgrade to premium. My son has emailed again today and will be reaching out to the ombudsman and the FCA as DFS has lied 3 times about cancelling a credit arrangement and reordering a different set of furniture.

@LenaMNolan Hello Lena, I am really sorry hear about the concerns you have raised. If there is anything you need help with, please pop us a DM and we would be more than happy to assist. Thanks, DFSCare

@srichardson99 Hello, hope you’re well and we are very sorry to hear of the concerns you have raised with your order. If you want to pop us a DM with the issue and the ordering info, we can take a look into this for you. Thanks, DFSCare

@DFSCare hello The spring on my recliner sofa has broken. We brought the sofa in 2020. I don’t have any paperwork though. Can you help please?

@CGarboid Hi Paul, if you are unable to DM us via this platform please contact us via a different channel with the ordering information as we will require the details to assist you further. Thanks, DFSCare

@DFSCare My patio sofa set has discoloured. Half of it has changed colour. Not happy considering how much we paid for it and supposed to be an outdoor product. Can’t message you. It says I have to pay premium to DM you. Tried calling and been waiting a long time for a call back

@CGarboid Hi Paul, if you want to pop us a DM with the ordering details we can take a look into this for you. Thanks, DFSCare

@DFSCare hi. My patio sofa set has discoloured. Half of it has changed colour. Not happy considering how much we paid for it and supposed to be an outdoor product.

@__emmzy Hi Emma, thanks for contacting us and the height of the Zana with the back cushions removed from 72cm. Thanks, DFSCare

@DFSCare Hello, I was wondering if you could tell me the height of the Zana 3 seater sofa without the back cushions on. Thanks

@bonnielass100 If you're having trouble messaging us on here, the team are also available via Instagram and Facebook. Our customer service line is also 0333 9999 777. Thanks, DFSCare

@DFSCare It won’t let me DM unless I’m verified

@DFSCare hello, we ordered a new sofa the other day. Could you let me know when I should expect a firm delivery date? 😊

@VanderBike1 If you are unable to contact us on this platform, Instagram & Facebook are both available. Alternatively, our customer contact number is: 03339999777. Thanks, DFSCare

@DFSCare I can’t DM you from here as I’m not upgrading to premium. Perhaps provide an alternative method 🤷‍♂️

@DFSCare This is what your terms and conditions state.Your branch manager at Coventry wishes to add his own terms and conditions to this and is claiming a service manager needs to visit and inspect the sofas even though the delivery team reported the defects cont……..

@danielk1991 Hello Dan, I am really sorry to hear you're not happy with your furniture. I can see we have been in discussion about the issues raised within another social platform via DM. If you need any further help please do let us know. Many thanks, DFS customer care

The condition my order arrived in. Material not finished and a broken armchair @DFSCare .My heart is broken and nobody taking accountability. Just a young Dad trying to do his best for his family! If this how you treat young families good luck keeping them. Very disappointed!

@veganvinylist Hello, I am really sorry to hear you're having issues with contacting us. If you could please send us a DM via another social media platform we will be more than happy to assist you. Thanks, DFS Care

@DFSCare my partner has submitted an email form via the webpage but received no response as yet. Could someone please pick this up.

@DFS just had the worst customer service experience in your store, leaving my partner shaken and upset. Utter disgrace.

@veganvinylist Hello, I am really sorry to hear you have not yet been contacted. If there is anything you need help with, please pop us a DM and we would be more than happy to assist. Thanks, DFSCare