Discord Support

We're here to help! Check out the thread below for our frequently asked questions and answers.

@einbei Hi! Apologies for replying this late and it's sad to hear that your account was hacked. For security and privacy reasons, we're unable to investigate such issues from here. Please submit a ticket from the email previously linked to the Discord account: dis.gd/hackedaccount

hey @discord_support help! can we delete my hacked account - it's just on the rampage trying to hijack other users 😭 just look into activity on @einbei user 💀

@Hagensxx Hi! Apologies for not responding sooner. If you still need assistance, please let me know through DM what the issue is along with screenshots related to it. twitter.com/messages/compo…

@discord Is there any way for me to get my account back ? support was the most unhelpful as ever : reddit.com/r/discordhelp/…

Hi! Apologies for replying this late and it's sad to hear that your account was hacked. I would be happy to flag this issue with your *support account.* Please DM me: 1. A screenshot of the 2FA lock on your support account 2. The email address associated with your support account

@discord @discord_support I need help getting my discord account and discord support account back I've been hacked and when I tried reporting on your website I am unable to log in or reset the password there is an error.

@mjkelly1980 Hi! Apologies for not responding sooner. If you still need assistance, please let me know through DM what the issue is along with screenshots related to it. twitter.com/messages/compo…

@discord_support is there an email I can reach someone at in customer support?

@LeonieHenry275 Hi! Apologies for replying this late and it's sad to hear that your account was hacked. For security and privacy reasons, we're unable to investigate such issues from here. Please submit a ticket from the email previously linked to the Discord account: dis.gd/hackedaccount

Hi my account was hacked someone's gone and used there device to use my account @discord_support

Hello! If you're still experiencing loading issues, please try these steps: -Temporarily disable firewalls, virus scanners, and any other form of security/antivirus/adblock software; then try connecting to Discord -Swap DNS provider: dis.gd/dnsswap -Switch to mobile data DM us if it won't work.

@discord_support , hey guys! Im having odd issues when trying to log into my discord account: it doesnt advance further than the log in page, logged me out from desktop & refusing to log me in there too! All it says is “error 400”. Couldnt find much on the web about it so.. help

@LeoHenry164457 Hi! Apologies for not responding sooner. Could you please DM us so we can chat without character restrictions? In that DM, can you also clarify what Discord client you're using and screenshot/record any error messages you're experiencing? twitter.com/messages/compo…

@discord_support it takes me to email to login then it says already registered but I still can't login forgotten password now too many times trying can you sort it please

Hi! Sorry for replying this late. It's possible someone accidentally tried to register with your email by mistake. No worries, we should be able to help! Please submit a support ticket through our form here: dis.gd/contact Once you're there, select Help & Support > Account Deletion Request.

@discord_support i dont have discord account. Why i receive email to verify an account i dont know.

@cdn_nick_ Hi, apologies for this issue that you are having when adding GIFs to your favorites. I'd love to help troubleshoot this! Could you please DM us so we can chat without character restrictions? In that DM, can you also clarify what Discord client you're using? twitter.com/messages/compo…

@discord_support glitch since Im assuming recent update. Adding gifs to favourites now just adds a blank screen.

@philipz2000 Hi, Philip. I appreciate you reaching out! Could you please give me more context? What caused you to send in this ticket?

@discord_support Hi Discord Support, I'm having issues getting your support website to pass my request to a Human. Clyde simply responds and immediately marks my request as solved. Is there anyway for me to get in contact with a Human Discord Support Worker ? Cheers, Philip Harwood

This has been resolved! If you're still experiencing connection issues, please restart your client. 💡 discordstatus.com/incidents/mjj0…

@BO5LEE5 Hi! Apologies for not responding sooner. If you're still experiencing connection issues, please DM us so we can chat without character restrictions. In that DM, can you also clarify what Discord client you're using and screenshot/record any error messages you're experiencing? twitter.com/messages/compo…

@discord_support I have an issue where voice works for about 10 minutes, then audio suddenly cuts out while I’m still in the call. It returns after 10–20 minutes and keeps repeating. I’m in the Middle East. I tried restarting and changing networks, but no fix. Please help.

@EReeved Hi! Apologies for the late reply. Could you try resetting it again through the “Forgot your password” option on the login page? More info here: dis.gd/password

@discord hey having trouble signing in on my phone , i reset my password and typed everything correct but its saying that its not .

@_Badigadi_ Hey, thanks for waiting. I'd love to help troubleshoot this! Could you please DM us so we can chat without character restrictions? In that DM, can you also clarify what Discord client you're using and screenshot/record any error messages you're experiencing? twitter.com/messages/compo…

@discord can yall fix my account its been 7 months since i talked to your support team, every time i join a call i get hit with RTC for no reason and its only on my pc, i have to full close discord then hit the reconnect button fast enough to talk in a call please fix this shit

Hi! You may reuse your credentials once the account is deleted. For account deletion requests, we ask that you submit a ticket through our support form here: dis.gd/contact Once you're on the support form, select Help & Support, then Account Deletion Request from the dropdown, and fill in all the info there.

@discord_support Hi,I got email that someone tried to change my password.I forgot my password & I can't find the code so I can't reset it myself & I'm locked out.Reddit said I can ask u to delete the account.If u do delete it,can I use the same email again to make a new account?

@courtney_s27023 Hey Courtney, apologies for the trouble logging in. Could you please send us a DM, and share a screenshot or video of the issue that you are having? twitter.com/messages/compo…

@discord_support help please, I am unable to log into my account. I only have access to my email. There's an old phone number attached to my account.

@CNKSHABS3513 Hey there, I appreciate you reaching out. I'd love to help troubleshoot this! Could you please DM us so we can chat without character restrictions? In that DM, can you also share your client info? support.discord.com/hc/en-us/artic… twitter.com/messages/compo…

@discord_support I have had a recent problem where I have my PlayStation account connected but it dosent show me playing any games when I am playing a game can you help me fix that.

@MarsIsSecond Greetings, I hear that you need assistance with your 2FA. Could you please send us a DM so that we can look into this further? twitter.com/messages/compo…

@discord_support hi i need help signing in. My old phone is unusable but im signed in to discord on my PC. I've generated new backup codes and typed them in exactly to try and log in on my new phone but it says "invalid two-factor code

Hello there, I'm sorry to hear that your account got compromised. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord My main discord account has been stolen. I don't have access to it anymore in any capacity. Its username is cometlutra Can you do anything about this?

@conspiracycab1 If your email was changed and you'd like to set up another Zendesk account with your preferred email, you can do so through the Login page on our support site. -To do this, click the Sign In button, then the Sign up option that appears on the following screen.

@discord_support I can’t, the hacker changed the email address and your system now no longer recognises my email!!

@discord my email was hacked, they changed my password, then my email address, now I cannot recover it? What to do, I can’t log on it says my email does not exist???

I'm sorry you had to experience this. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord @discord_support My account got hacked, please try to recover the account I need it back