Discord Support

We're here to help! Check out the thread below for our frequently asked questions and answers.

@notreallylight Hey, I appreciate you reaching out! Sorry for the wait. Could you please give me more context? What caused you to send in this ticket?

@discord_support I created a ticket, id #66991281 and I've just got a bot providing extremely unhelpful and generic replies. Please for the love of god look into this and unblock my account!!

Hey, thanks for waiting! I hear that you're not receiving SMS codes. Our verification support team needs to take a look at your account and phone number to see what's going on here. Please send them a request here: dis.gd/contact On the support page, select: Help & Support > Account Verification & Credentials If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord please help me since the verification code isnt sending to my account through sms (im in vietnam)

@ThamerMajail Hello, thanks for waiting. I'd love to help troubleshoot this! Could you please DM us so that we can chat without character restrictions? In that DM, can you also share your client info? support.discord.com/hc/en-us/artic… x.com/messages/compo…

@discord_support I have an issue where Discord says my internet is disconnected, but my connection works fine. I can’t send messages or view hidden channels in some servers. Please help me fix this.

@fuyezzz Our team is currently experiencing high volume, but I assure you they're doing all they can to get to your request as quickly as possible. For security and privacy reasons, we're not able to discuss account details from here.

Hi @discord_support, I submitted my support ticket on July 9, and it has already been escalated, but I still haven’t received any updates. My account was suddenly logged out from all of my devices while I was in a voice call, and I have been unable to log back in ever since. My email address suddenly appears as if it doesn’t exist, and I never received any email notification about an email address change. When I try to log in to this account, Discord says it has sent an SMS verification code, but I never receive it. To test whether the issue was with my phone number, I started the registration process for a new Discord account using the same phone number, and I received the SMS verification code immediately. This makes me believe the issue is specific to my original account rather than my phone number. I had both 2FA and phone verification enabled, but neither was ever triggered. This account owns one of my Discord servers and contains a lot of important data. I would really appreciate any updates on my case. Thank you.

I am so sorry to be the bearer of bad new here. However, due to security risks, we aren't able to change user account information. The next best step you can take is to reach out to your email provider and see if you can work with them to recover your account. If you can't regain access to your email address, then you won't be able to change the address associated with your Discord account, and you'll need to make a new account.

@discord_support PLEASE let me change my email address. the email connected to my account cannot be recovered and i can’t receive a verification code. i have my phone number saved i can give you any details you need i dont want to lose my account i have been trying everything

I apologize for the delay in response both here and with your ticket! Sadly, the CX Social team is not the appropriate team for concerns related to hacked account issues. The Account Security team is working through these tickets as quick as they can, they understand that these cases are urgent. Sadly, I don't have a wait time estimate that I can currently offer. We genuinely appreciate your patience and understanding in the meantime.

@discord_support my account was hacked today and I opened a ticket yet I haven’t gotten a response since they said they would forward me to someone to take care of it. The hacker put 2fa on my account so I can’t get in even with knowing the password

I am so sorry to hear that your account was hacked! It sounds like the hacker may have added their own 2FA to your account. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord_support I've been kicked out of my account due to hacking attempts. When I enter my password and try to login it gives an error that says "Reset password" but I can't do the 2FA cuz none of my backup codes are working and I don't have a security key or a connected Paskey

I'm sorry you had to experience this. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

EVERYONE MY @discord GOT HACKED!!! REPORT IT!! @discord_support please help!

Thank you for taking the time to share your feedback with us! If you'd like to suggest future changes or improvements, please submit your ideas through our Discord Feedback Form at dis.gd/feedback. Please note that our support team can't guarantee implementation of your feedback. For more information about our Feedback Form, check out this support article here: dis.gd/feedbackguide.

@discord please add keyboard shortcuts. `t` to make a thread and more for - close thread - lock thread - edit thread (title etc) this will have a major impact on my day to day exp.

@hyraldia Hey there, sent you a DM!

Especially they told me to write them through the old email i got hacked with...so i did try to log into the support site...there they asked for my 2FA and i tried to write it in and it doesn´t work? So the hacker probably changed that too and now they said they won´t be able to safe my account if i don´t write them directly from there?XD

GUYS! If you have me added on Discord PLS PLS be careful. I just got hacked and i do have double authenticator and even a passkey. Don´t click any links my acc might send you. Hope i´ll get it back but i probably need to make a new acc so sorry in advance.

@nsfBagu Hi there, I can look into this for you. Sent you a DM!

@Lekisceon Hey, sent you a DM!

@discord_support Fantastic AI flagging system pin a pretty serious allegation on my account and blocking it from communicating with my commissioners. Am I suppose to ask my fursona that he's okay with me drawing him now? HUMAN > AI

@sepv7708 Hello Sepv! Thanks for contacting us, and apologies for the delayed reply. We'd love to try and help, but before we are able to, we need a bit more info. Can you describe the issue further via DM or send a screenshot/video of what you're experiencing? x.com/messages/compo…

@discord how could I contact a real person in the support team

@InterlaserYT Hello Interlaser! Thanks for contacting us, and apologies for the delayed reply. We'd love to try and help, but before we are able to, we need a bit more info. Can you describe the issue further via DM or send a screenshot/video of what you're experiencing? x.com/messages/compo…

@discord_support I actually have a question regarding my account. Not it’s status or anything like that, more of a 2FA problem.

We know that's not a satisfying explanation if this was your account, and we should have caught this sooner. We're working on better safeguards so this can't quietly happen again, and more broadly, on making sure our safety systems don't penalize people who did nothing wrong. If something still feels off with your account, reply here.

Hello ChungChihHsuan! Thanks for contacting us, and apologies for the delayed reply. We understand that your account has been hacked. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord_support My account appears to have been compromised. I am currently unable to use the authorization code and backup security code. What should I do?

Our systems flag content by matching it against known harmful material. This kind of similarity matching can produce false positives, which is why a member of our Trust & Safety team always reviews flagged content before any action is taken. The intended behavior is to temporarily pause uploads during that review, not ban the account.

Hello Aloubean! Thanks for contacting us, and apologies for the delayed reply. We understand that your account has been compromised. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the Discord account prior to the hack: dis.gd/hackedaccount If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord_support please help my account has been hacked and government information has been leaked as a result. please let me open a support case about my account!

Hello aclawreborn! Thanks for contacting us, and apologies for the delayed reply. We'd love to try and help, but before we are able to, we need a bit more info. Can you describe the issue further via DM or send a screenshot/video of what you're experiencing when trying to access your account?

@discord_support why does my new account not let me get past the are you a human prompt

Hello Man! Thanks for contacting us, and apologies for the delayed reply. We understand that this is a frustrating situation. However, for security and privacy reasons, we're unable to investigate these inquiries from here. It sounds like you have already submitted a ticket to the appropriate team. They will review your case as soon as possible. I recommend waiting for a response on your Open ticket, before sending further replies. Thank you for your patience and understanding in the meantime.

Hi @discord_support, it has been almost 2 weeks since I've requested for a human response. I would love to hear from the team in any way. Could I please receive some sort of support as a long time discord user?

@AgentScootyboot Hello Scooty! Thanks for contacting us, and apologies for the delayed reply. How can we help you? Could you please send us a DM so we can take a closer look at your concern? x.com/messages/compo…

@discord i know your offices aren't open rn so imma wait, but i got somethin i wanna talk about.

Hello! Our Verification support team needs to take a look at your account and phone number to see what's going on here. Please send them a request here: dis.gd/contact On the support page, select: Help & Support > Account Verification & Credentials If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

Hi @discord_support ,I can’t log in my account,pls help me