Discord Support

We're here to help! Check out the thread below for our frequently asked questions and answers.

Hello! Apologies for replying this late. If you're still experiencing loading issues, please try these steps: -Temporarily disable firewalls, virus scanners, and any other form of security/antivirus/adblock software; then try connecting to Discord -Swap DNS provider: dis.gd/dnsswap -Switch to mobile data DM us if it won't work.

@discord_support I officially can’t open the desktop version since “update 8 of8” now fails nonstop. I’ve tried every troubleshoot in the knowledge base.

@KingTheGhast Hello Ghast! Apologies for the delayed response. Thanks for reaching out, I'd love to assist you with your 2FA trouble. Could you please DM us so we can investigate and chat without character restrictions? twitter.com/messages/compo…

@discord @discord_support help!!

hi @discord so i can’t log into my account because it asked for a passkey that i had previously disabled, and i can’t file a support claim because it wants me to log in first (which i cant. because of the imaginary passkey) uhm help? i need to reply to my clients 😭

Hi! Apologies for replying this late and it's sad to hear that your account was hacked. For security and privacy reasons, we're unable to investigate such issues from here. Please submit a ticket from the email previously linked to the Discord account through this link: dis.gd/hackedaccount

@discord_support I was hacked please help

@JansenSavidge Hi! Sorry for the late reply. Unfortunately, the Social support team does not have information to share about this at the moment. For questions regarding this experiment, please submit a ticket here: dis.gd/request

@discord why is your support impossible to reach workout a payment id? Three of us bought boosts to get a server tag, but your auto-spend ate them. We will want refunds of you can't fix it.

Hi! If you're still experiencing loading issues, please try these steps: -Temporarily disable firewalls, virus scanners, and any other form of security/antivirus/adblock software; then try connecting to Discord -Swap DNS provider: dis.gd/dnsswap -Switch to mobile data DM us if it won't work.

@discord_support I wonder if there's any chance you can let us disable this because every time i start my PC this takes about 10 decades even with good internet connection?

@danaepe29006457 I'm sorry for the delay in response. Our team is currently experiencing high volume, but I assure you they're doing all they can to get to your request as quickly as possible. For security and privacy reasons, we're not able to discuss account details from here.

Hi @discord_support, I’ve had an open ticket since April 8 and I still haven’t received any response. I still have access to and ownership of the email connected to my account, but I no longer have access to my 2FA. I’d really appreciate any help or update on my case. #64701084

@kalivangelism Hi! Apologies for replying this late. Could you please DM me more context? What caused you to send in this ticket? twitter.com/messages/compo…

hi @discord been nearly a month since I reached out on ur support portal!! have heard nothing other than it’s being escalated!!! this is extremely concerning practice!

@Cocunut2331 Hi, thanks for writing in. I'm sorry that you had to experience this! Could you please DM us so we can chat without character restrictions? twitter.com/messages/compo…

@discord Hello, my discord account was taken by hackers and was wondering what can be done about it (no longer have access to the email and email provider cannot assist). I hope to regain control of my account and use a new email for it.

@StarioNCatnip Hi! I'd love to help you out with this issue. Could you please send us a DM us so we can chat further without character restrictions?

@discord_support @chrisramsay52 Hey so I lwk need help with something that happened like this, the two step authentication wont work so 😭😭

My Discord was hacked! Please do not click any link that I have sent you

Hey, I hear that you're having trouble receiving SMS codes. Our verification support team needs to take a look at your account and phone number to see what's going on here. Please send them a request here: dis.gd/contact On the support page, select: Help & Support > Account Verification & Credentials If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord_support Good afternoon, I have a problem trying to get in into my account, sorry for bad English, is not my first language, it say that a verification code was sent to my phone number, but it never arrives, and idk why, and it's not my first attempt, and I don't know what to do to get in

This has been resolved! If you're still experiencing connection issues, please restart your client. 💡 discordstatus.com/incidents/mjj0…

@abhi_ogg Hi, thanks for reaching out. I'd love to help troubleshoot this! Could you please DM us so we can chat without character restrictions? In that DM, can you also clarify what Discord client you're using and share your client info? support.discord.com/hc/en-us/artic… twitter.com/messages/compo…

@discord_support @discord_support

Did you know that your Recent Activity history is stored on your profile for 30 days? To view it: 1. Open your full profile 2. Select the ‘Activity’ tab Note: Your Activity history is only viewable to you!

Hello Wade, thanks for waiting. For account deletion requests we ask that you submit a ticket through our support form here: dis.gd/contact Once you're on the support form, select Help & Support, then Account Deletion Request from the dropdown, and fill in all the info there. If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

@discord_support I have two extra acounts I made I guess when originally signing up sand ant to get rid of them. They seem to confuse everyone. How can I do this ?

@PPeepeecheck Hello, thanks for waiting. The team is working through these tickets as quick as they can. Sadly, I don't have a wait time estimate that I can currently offer. We genuinely appreciate your patience and understanding.

Hi, I submitted a data recovery request (ticket #65566311) for important 2022 messages/files from a deleted account. Is there any way this can be escalated? The messages contain the origin of my webshow. Thank you. @Discord @discord_support

@jkrikri93 Hi Christian! Sorry to hear about your hacked account and the delayed reply. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the account prior to the hack: dis.gd/hackedaccount

@discord_support Hello my account has been hacked I'm trying to change my password but it asks me for a double identification how is it going? My email chriskrikri4@gmail.com

Thank you for bringing this to our attention. The next best step would be to send in a bug report so that our teams can look into this issue. Can you please send in a ticket here: dis.gd/bugreport If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

Hey @discord_support, your Linux desktop client has a severe X11 client leak bug (discord-1.0.136.deb). It aggressively leaks Unix domain sockets to /tmp/.X11-unix/X0 until it hits the Xorg limit (Maximum number of clients reached). ref: #issuecomment-4477879038" target="_blank" rel="nofollow noopener">github.com/ValveSoftware/…

@LuigitheP Hey, thanks for waiting! If you've forgotten your password and would like to change it, you can do so through the “Forgot your password” option on the login page. More info here: dis.gd/password

Hey @discord_support I forgot my password completely and I'm now trying to request a reset on it, but I don't know how.

Hi, I hear that you're having trouble receiving SMS codes. Our verification support team needs to take a look at your account and phone number to see what's going on here. Please send them a request here: dis.gd/contact On the support page, select: Help & Support > Account Verification & Credentials If you've never submitted a ticket to our support team before, please follow the steps here: support.discord.com/hc/en-us/artic…

I want to verify my account using my phone number, i enter my phone number but it didnt send me the verification code. How? @discord

@cruze_771 Hello odunaike. Thanks for contacting us, and apologies for the delayed response! We understand that you're having trouble accessing your account. Could you please DM us so we can chat without character restrictions? twitter.com/messages/compo…

I was invited to a server, I registered with the link and a verification mail was sent to me, but before I could complete the verification, the link expired then I tried login but it kept showing error saying the email does not exist and password incorrect @discord_support

@_alumniRSJ Hello there! Thanks for contacting us, and apologies for the delayed reply. We understand that you're having trouble accessing your account. Could you please DM us so we can investigate and chat without character restrictions? twitter.com/messages/compo…

please answer my issue I've submitted @discord_support

@discord_support it says my discord email doesn't exist. What should I do? I can't log in

@Pizzacorn3 Hi Panini! We're sorry to hear about your hacked account and the delayed reply. For security and privacy reasons, we're not able to discuss account details from here. Can you please submit a ticket from the email linked to the account prior to the hack: dis.gd/hackedaccount

@discord_support my discord was hacked and my 2 FAs got disabled i believe. My security key was disabled but i still have my gmail. Is there something you can do?