EPOS

Did you know that we hear with our ears, but listen with our brain? Introducing EPOS BrainAdapt™, a group of pioneering technologies that work together to improve cognitive performance. Learn more here: fal.cn/3nwXB

@DerSnipez Unfortunately we don't sell gaming products anymore, but you can try from a 3rd party reseller.

@Eposaudio hey epos, i created a ticket few days ago and i didnt get a answer yet, i just got a automatic support answer. my case: #00228789.

@BhushanJavle Hi, I´m sorry you´re experiencing delay, however we are doing everything we can to meet all inquiries. And yours will be taken care off as well, but please be patient.

@Eposaudio I am facing worst service support for the Sennheiser head phone which is under warranty and your team is not supporting at all. I sent all the details with invoice for the replacement but no action yet.

@CMGilfoyle The warranty is for sure legitimate, however my colleagues in support knows more about this than me. I hope you find a solution.

@Eposaudio I’ve created a ticket and they’ve pointed me to the warrantee page which. Basically points me back to the seller. Essentially they say they don’t help and it’s up to the seller. Not sure the “2 year” warranty is legitimate!

@Eposaudio are you able to assist please? I have purchased a H6PRO from a seller on EBAY (new) and they have started to have issues with the mic. Seller says speak to you, your support say speak to seller. What can I do???

@stom66 @joncepet Hi stom, I´m sorry you are experiencing difficulties still, however there is not much I can do to expedite it.

@Eposaudio @joncepet I am still waiting for this to be sorted. What hoop do I have to jump through to get you guys to fulfill your product warranty? Support thread::yDwb1c9YMQqfEDJjRUwDxFA::

@Eposaudio I have a GSP 670 which has developed a fault 12 months into its 2 year warranty and none of your support channels are replying to my emails. What do?

@ChefTuey Hi Chef, I am sorry to hear that you´re experiencing delays with our support. I can assure you that we handle all tickets, but please be patient.

@Eposaudio does anyone monitor your support emails? I’ve been waiting on a response to a warranty claim for several months and haven’t received a single response

@4e1359187bbb4db Please be patient, your ticket is being handled as soon as possible.

@Eposaudio Email sent waiting for updates by when it will be addressed? This was escalated to CEO Jacyn

@Eposaudio I have Sennheiser ADAPT 360, suddenly mic is stop working. Please let me to know how to fix or it can be replaced? I tried calling EPOS Customer number but none are lifting it

@joncepet @stom66 Please be patient, we will handle all cases. But our support team is running as fast as possible.

@stom66 @Eposaudio Previously EPOS support was really fast and capable. I have an issue with GSP600 with 1 month of warranty left. Just sad how this brand went down...

@Josh_J_Pearson @TEBReview Hi Joshua, We are currently experiencing longer wait times. Please reach out to our global support team at help@eposaudio.com or gaminghelp@eposaudio.com. They will respond to your inquiry as soon as possible. Thank you.

@Eposaudio @TEBReview How long do I have to wait to hear back from EPOS support? More than a week? Two weeks perhaps?

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@theThomaseron If you have product claims/technical inquiries please write our global support team help@eposaudio.com For enterprise headsets for the uses you describe, I could see an IMPACT 1000 with our industry-leading voice-pick up technology being a suitable headset for you.

@Eposaudio I use my Sennheiser G4ME One at work for switchboard, online courses, meetings and other things. My Sennheiser PC360 at home is used for content creation, gaming, YouTube, Discord... I'm even wearing them in my profile picture. 😉

@Eposaudio What headset am I supposed to buy when you don't have full-size ones anymore, and only for enterprise/office? Logitech?

@baigshehzad Hi, We are sorry to hear that you are experiencing difficulties with our warranties. Please reach out to my colleagues in global support with an inquiry - help@eposaudio.com

@Eposaudio Pathetic Service, we have sent the headset which was not working and which has 2 years warranty but no revert from anyone in spite of continuous follow. #badservice

@hellsprinter @milklitte @VanixEvans Thank you for the mention. We are winding down our gaming division of headsets unfortunately FYI. You can still find our gaming products at certain resellers or webshops.

I need recommendations! Anyone got a particular brand or model of headphones that they use for gaming?

@JohnNyhlen Hi John, we are currently working on getting all support inquiries done. Please be patient.

@Eposaudio Can you please check yours support inbox or is it impossible to contact you?

Did you know that we hear with our ears, but listen with our brain? Introducing EPOS BrainAdapt™, a group of pioneering technologies that work together to improve cognitive performance. Learn more here: fal.cn/3nwXB

@KaruGurnani @SennheiserIndia @sennh Hi Karan, please write an inquiry directly to our global support team at help@eposaudio.com they will help you for sure.

@SennheiserIndia @sennh The contact number is barred for incoming calls. They aren't replying to mails anymore. @Eposaudio despite sending them the actual headset and the proof of delivery.

@SennheiserIndia purchased a neckband EPOS Adapt 460T. Dead in 4 months. The service center in Andheri, Mumbai has no clue about the product. Never expected this from Sennheiser @sennh

@TracksuitDev @Sennheiser Hi, please reach out to our global gaming support team gaminghelp@eposaudio.com

@Sennheiser is there any genuine replacements available for the cable for GSP 600 headset? Because I had to settle for some knock off on Amazon and it’s crap. My headset is not more than a year old and it’s janked, this is like my fourth headset from you guys.

@LEAUXEND Hello, we are currently working hard on our gaming product support requests. Please be patient.