eCitizen

Seamlessly Create Your eCitizen Account: A Comprehensive Step-by-Step Guide

To our Muslim brothers, eCitizen is wishing you Eid al-adha. "Get all the Government services digitally at your convenience"

@BrianMawira_ @ImmigrationDept @InteriorKE Kindly contact Department of Immigration for further assistance

Hi @ImmigrationDept @InteriorKE @eCitizenKenya — I applied and paid for my Kenyan passport on April 29th via eCitizen. It’s now June, and my application is still stuck at the “Validating” stage.

@sir_wycky_ Kindly contact us on 0111222222, we are always ready to serve you

@eCitizenKenya Your help line no is off!

Seamlessly Create Your eCitizen Account: A Comprehensive Step-by-Step Guide

@SileKevin Hello Kevin, Kindly contact Civil Registration services for further assistance

@eCitizenKenya Hello, how can I change the location of the place of birth in the birth certificate?

Effortlessly Update Your Phone Number and Email: A Step-by-Step Guide for Self Service

@ed_mbiti Greetings Edwin kindly contact @BRS_Kenya for assistance on this or visit your nearest Huduma Centre for assistance. Regards.

@eCitizenKenya Requested to change my business particulars I also had emailed you on the same.

@eCitizenKenya, I have a request that is taking a long time to check.

@thatgeminibloom Greetings, kindly get in touch with 254111222222 for assistance. Regards

@eCitizenKenya I hope tomorrow you'll have resolved my payment I'm too tired to be following you up after paying convenience fees

@KiprutoKE Greetings Kipruto, kindly contact 0111222222 for assistance. Regards.

@eCitizenKenya Hello there Ive been requesting for a reversal w while sipati jibu imechukua mdaa saana

@IbnAbdallar Greetings Abdallar, kindly visit the nearest Huduma Centre near you or visit our offices at Nyayo House 17TH FLOOR with your original ID for assistance with change of phone number. Regards

@eCitizenKenya Hello, what happens when I can't access my email to get the OTP and I changed my number for the second option?

@MissB3ut1ful Greetings, kindly check on your network the site is up and running. Regards

@eCitizenKenya i need to apply for a new passport and the site is not loading what are the alternative solutions being offered kindly. I have been trying to access the site for the last two days😢

@wicky23 Greetings Cliff, kindly watch our pinned tutorial on our page for assistance with phone number change. Regards

@eCitizenKenya How do i change my old phone in ecitizen

@PriscillaW16298 Greetings Priscilla kindly have a look at our pinned tutorials for assistance with ths. Regards

@eCitizenKenya Im having trouble trying to change my email address and phone number.... please help

@EMochaxx Greetings Ericko,kindly contact 254111222222 for assistance. Regards

@eCitizenKenya ..hi i did payments to knec on ecitizen paybill 222222....but am unable to fetch the payon mpesa

@sharon33751588 Greetings Sharon kindly contact 254111222222 for assistance. Regards

@eCitizenKenya My payment has been pending for hours. Kindly advise

@jackuza1 Greetings Jack, kindly visit the nearest Huduma Centre near you or visit our offices at Nyayo House 17TH FLOOR with your original ID for assistance with change of phone number. Regards

@eCitizenKenya hello, how can I log into the portal, if I no longer have access to the email and phone number I initially registered with?

@_N_o_s_h Greetings Nosh, How can we help you today?

@eCitizenKenya I need help, IT'S AN EMERGENCY!!!

@KimKim55909010 Greetings Kim how can we help you?

@eCitizenKenya Hello I need assistance

@fidelis198374 Greetings Fidelis,kindly visit the nearest Huduma Centre near you or visit our offices at Nyayo House 17TH FLOOR with your original ID for assistance with change of phone number. Regards

@eCitizenKenya what if you cant access the email ..and is not bringing the phone number option

@graceimmen70863 Greetings Grace,kindly visit the nearest Huduma Centre near you or visit our offices at Nyayo House 17TH FLOOR with your original ID for assistance with change of phone number. Regards

@eCitizenKenya What is one has lost their number and email address? And they need to change?