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Sigh. If you are still following this saga, @americanair is refusing to comply with eu261. They've misquoted the law, outright lied, and are denying her the compensation to which she's entitled. I'm now contacting @EnacGov to try and get them to sort this all out.

@AmericanAir How can Customer Relations have final say in whether or not you comply with your obligations under EU Law? Obligations which you are refusing to meet? That is my conundrum. But I don't think that matters to any of you, so I suppose when they reach out, we will just rehash this.

@everywhereist Customer Relations will ultimately have the final say in these matters. We have reached out to them directly, and have shared your comments. Someone will be in touch again as soon as possible.

For those of you following my saga w/ @AmericanAir, they still refuse to compensate my mother for downgrading her on an international flight (we booked her business to make it more comfortable as she's disabled and was flying back for my uncle's funeral. They put her in economy.)

@AmericanAir Yes, someone has been consistently in touch and has been completely incorrect (occasionally outright lied to me) about what our legal rights are. And I'm curious as to why you think this time will be different.

@everywhereist We hear you, and we've shared your comments with our Customer Relations team directly. Someone will be in touch as soon as possible.

@poormansfemini1 @AmericanAir I suspect so, too.

@everywhereist @AmericanAir Honestly that’s probably a bot. And I mean that literally

@jesshuntley @AmericanAir They are in violation of eu261. They're refusing to comply with European law. I'm not sure what to do at this point.

@everywhereist @AmericanAir Are there any EU regulations you can use against American?

@AmericanAir I've replied to numerous emails over the last few months. In all of our exchanges, your team has refused to comply with the law. Please illuminate me as to why this situation will be different?

@everywhereist We see you've replied to their most recent response. Someone will review your concerns, and reach out again as soon as their review is complete.

@idealaunchtech @AmericanAir Sigh. I guess so?

@everywhereist @AmericanAir Time to just report them to the appropriate authorities? carta-diritti.enac.gov.it

@AmericanAir I have. They have made it clear that they are not going to comply with the law. They have also outright lied to me about what my mother is legally entitled to. Honestly, what do you think I should do? Continue to work with them, how, exactly?

@everywhereist Our Customer Relations team are the experts to review these types of claims. Please continue to work with them directly.

@Surrepticiously @AmericanAir @MyAirAdvocate Thank you - yeah, it's a shocking waste of their own time at this point. Me? I have all the time in the world. Ha ha ha ha ha ha

@everywhereist @AmericanAir @MyAirAdvocate The crazy thing is instead of just compensating, they will waste employees time and resources that will cost them more. I hope you get compensation!

Update on the @AmericanAir saga. I think they're just openly lying to me about how eu261 works. Can someone else who is better versed in the law confirm? @MyAirAdvocate? (Included my reply, in which I'm 75% of an asshole)

@MyAirAdvocate @AmericanAir I am extremely okay with keeping this out in public. Literally nothing else has worked. Also, omg, I cannot believe they did that to your wife. I'm so sorry and glad you found recourse.

@everywhereist @AmericanAir I’m just sorry you’re dealing with this. Honestly my best advice is to keep it out in the public if you’re ok doing so. This is why I started @MyAirAdvocate. Last year, an AA employee screamed at my pregnant wife for something she didn’t do, and taking it on here got me comp.

@MyAirAdvocate @AmericanAir Thank you - now the only issue is getting them to pay out.

@everywhereist @AmericanAir I believe that is the intent of EC261 as I understand it, yes. I also consulted AI on the topic and it agreed with the logic and indicated AA is responsible for compensating BOTH issues.

@MyAirAdvocate @AmericanAir That they did this (and are still doing this) to a solo senior disabled female traveler is bonkers. The business class ticket was a special splurge so she could fly comfortably going to my uncle's funeral.

@MyAirAdvocate @AmericanAir The flight was delayed several hours, AND my mother was downgraded. When she landed, she also missed her connection, and the transportation to the hotel was not ADA friendly, as they claimed (mom has a disability). She was also going home for a funeral, so it was a mess.

@MyAirAdvocate @AmericanAir Thank you so much for this thorough explanation, Nathan. Does this mean that she is owed both the 600 euro payment for the delay AND payment for 75% of her downgraded ticket?

@everywhereist @AmericanAir @AmericanAir shame on you taking advantage of folks. Do the right thing.

@MyAirAdvocate @schuchert @AmericanAir I'm just so grateful to people who informed me about it. I was so angry by how they treated her and felt there was no recourse until I learned about it.

@everywhereist @schuchert @AmericanAir Way to go being on top of EU261! I’m sorry your poor mom is going through this. X, let’s bring some awareness to this and get results from @AmericanAir

Hey @AmericanAir, it's been several months since you downgraded my disabled mother on a international flight without her knowledge or consent, as she was flying to a funeral. Per eu261, she is entitled by law to extensive compensation. Your customer service team has ghosted me.

They tried to kidnap children.

@MyAirAdvocate @schuchert @AmericanAir They are refusing to compensate her the amount she's owed. They've offered her $600. They owe her nearly $3000.

@everywhereist @schuchert @AmericanAir Any updates here? Honestly, a social media tirade is sometimes what it takes, at least in my past.