FireAngel

@MartinBuy007 Hi Martin, we make a few different models that have user replaceable batteries, not just sealed battery units. Best, FireAngel.

@fireangelsafety FireAngel smoke alarm ST-622 What a Stupid design LOL - 'NON REPLACEABLE BATTERY' Just fill up the land fill, and waste £20.

We are looking forward to being at the Housing Technology Conference next week. Our incredible team are going to be there so if you're going, drop by the stand. We would love to chat. #HousingTechnology2025 #SocialHousing

@JaneBal37361311 Good morning, we are sorry we were unable to assist, due to you purchasing via a third party, as we do not support second hand sellers, of our products. Kind regards, FireAngel.

@fireangelsafety Great until you buy a product with a ten year guarantee only to discover that they don’t support it! Dreadful customer service

@OldManThatGames Good morning, please email, connectedsupport@fireangeltech.com, for assistance relating to your gateway account. Kind regards, FireAngel

@fireangelsafety Your App has forgotten my details again... but the email forgotten password is not working , can you have alook please , and yes checked spam and all folders

@ste_1000 Good afternoon, we are sorry to hear this has happened. The alarm has failed sooner than expected, if the alarm batch starts 15 ( it would be a 2015 model ) so ten years old this year, we provide an extra six months leeway on the alarms. If you have the receipt, please email us.

@fireangelsafety Really fireangel what is it with your smoke alarms?! July 2026 this should last until and it's already low battery. Not the first time either

@Danielrutt10424 Good afternoon, if the alarm is only a few weeks old, please return back to the retailer for further assistance. Kind regards, FireAngel

@fireangelsafety my smoke alarm has broken after a few weeks. Please replace it.

@manda_kenwrick Good afternoon. As advised on the phone, your alarm cannot be replaced, due to the lack of receipt. We are sorry we are unable to replace this for you on this occasion. Kind regards, FireAngel

Anyone else having problems with @fireangelsafety products? For the second time a fireangel product has failed, and the company refuses to replace it as I no longer have a receipt - it was bought 2 years ago. The product ST-625 smoke alarm is supposed to be good until Dec. 2031!

@allan_hamer Good afternoon, Allan. As Ravi advised in the email, as you purchased the alarm from ebay, there is no warranty on the unit. This is due to the ebay seller being the original purchaser of the alarm from a store like B&Q and making you the second purchaser. We are sorry. FireAngel

@fireangelsafety dissapointed in your customer service. Carbon monoxide alarm has failed, lithium battery, 5 years in to your supposed 10 year warranty. Customer service team state the following: Long time customer with several products of yours. :(

@TheRunaways2015 Good afternoon, if we have declined to replace further, this is due to your warranty cover which runs from the original installation expiring. Many thanks, Fireangel

@fireangelsafety You should be ashamed they don't even last 2 years. You sent me the replacement 1 1/2 years ago but yet you still won't do anything even though it's only lasted this long. Disgraceful!!

@fireangelsafety Their products are rubbish. I've had 2 smoke alarms within 5 years. Supposed to last 10 years but they keep breaking and now won't even replace them! Customer service is dreadful too. Look at other companies if I were you!

@FoxieLoxie 3/3 If the unit continues to false alarm after you have cleaned it, so that we can look into replacing the unit, if within warranty, please private message us and provide your proof of purchase for the alarm, the batch code and your full address. Many thanks, Fireangel

@FoxieLoxie 2/3 for around five minutes. This should remove anything that may be contaminating the sensor. Please then return the alarm to the base to test.

@fireangelsafety how do I turn off the ST-750? It’s been going off every ten minutes for five hours. Why on earth would you design it so you can’t change the battery? I looked on YouTube and all I’ve seen is complaints

Innovation is at the core of what we do and two of our amazing trade team are currently at the #HousingDigital Housing Innovation Show. Tazmin and Andrew are there to talk about the best fire safety solutions for you. #socialhousing #housinginnovationshow

🎉 Big news! The FireAngel FA3322 digital display carbon monoxide alarm is a Which? Best Buy for November 2024. Protect your home with trusted innovation. Read why it’s a must-have: ow.ly/FnE550UT0aF #WhichBestBuy #CarbonMonoxideSafety #FireAngel

@listed1620 Good morning, please call in on 0800 141 2561, if no one has come back to you as of yet. Many thanks, Fireangel

@fireangelsafety hello, I called last week as my Wi-Safe Gateway will not work. Was told your helpline couldn’t help🤔 and was told I would get a call back from an engineer. 6 Days later no call so my linked safety system is no use. Can you help please?

@Loukashair Please email us with the model and batch code, the fault and what you have done to resolve, proof of purchase and your full address. Many thanks, Fireangel

@Loukashair that may be contaminating the sensor. Please then return the alarm to the base to test. If the unit continues to false alarm after you have cleaned it, please take the alarm back to the retailer if purchased in the last 12 months, if it was more than 12 months ago,

@fireangelsafety so we originally had a fireangel and the battery eventually died. We got a new fireangel alarm and it kept going off... got a 2nd one, that kept going off... went to another store and got a different fireangel this one is a fire & co alarm, this is also....

@AhcroftP @AstroStace Good afternoon, We have not heard of this happening before. Please contact us on 0800 141 2561 to discuss this further. Many thanks, Fireangel

@fireangelsafety @AstroStace What about vibrating as I replaced batteries after alarming for no reason and it’s buzzing as soon as it gets near the back plate on the ceiling ? Like weird magnet thin@fireangelsafety Thankyou

@fireangelsafety every fire angel smoke alarm I’ve bought has gone faulty . Current one is meant to be good till 2031 but it’s now alarming for now reason.☹️