Gemini Support

@Phiillychamps @Gemini @tyler @cameron Just sent you a DM 🙂

@Gemini @GeminiSupport @tyler @cameron Need help with my account please.

@happysubstack @chronear @tyler @cameron Just sent you a DM 🙂

@chronear @tyler @cameron Can you kindly encourage their support team to stop freezing accounts when spammers deposit 0.0000001 ETH over and over again to try and force user error. No support team is responding, locked for multiple days, seemingly no help available, terrible process.

This is an appreciation post for @tyler @cameron and the entire Gemini team who really are a breed apart. I've worked closely with half a dozen exchanges and I am thoroughly impressed by how hands on the Gemini team is in terms of their support and embodying the crypto ethos.

@DeeBrow86416013 @Gemini @TrustWallet Hey Dee, happy to help your account. I see you don't have DMs open. Please send us a message here and we can help resolve your ticket 🙂 twitter.com/messages/compo…

@Gemini @TrustWallet What’s on my mind- your app blows ! Many many issues and no support / Do not use this service - it’s not even a service as they offer no support DO NOT use Gemini - they will F**ck you hard !

“You seem distracted, what’s on your mind?”

@HayKing369 @Gemini @RobinhoodApp @vladtenev Happy to dig into this for you! I see your DMs are closed but please send us a message with your ticket ID and we'll help resolve this 🙌 twitter.com/messages/compo…

@dashielllTanya @cameron Happy to assist! Just sent you a DM 🙂

@cameron @GeminiSupport Over how many months now I have done everything they ask me to do still my account still frozen I just want to srnd out my money if you can help me out please

much improved

@Yield_Forger @tyler @cameron @Gemini Hey there! Just sent you a DM

Reply to this post with your ticket ID if you're having any account issues 👇

Life when your support ticket resolves

@carygoop @Gemini Happy to help! Please DM your ticket ID and I can assist 🙂 twitter.com/messages/compo…

@Gemini what about the customer service response time?

The Gemini app you opened last week? Much better today. ✅ Faster homepage, invest tab, deposit/withdraw flows ✅ Polished prediction open orders, better cash-outs, sports UI refresh ✅ Predictions now supports credit card and crypto payments ✅ Major framework upgrade under the hood Update your app and see for yourself

We’re currently experiencing degraded performance on Gemini, which may cause the platform to appear down for some users. Our team is actively working to resolve the issue and restore full functionality as soon as possible. Thank you for your patience.

We are currently experiencing multiple customer experience issues across our web and mobile platforms due to an AWS outage. We expect to gain full functionality as soon as the AWS issue is resolved.

Reminder: MKR → SKY migration is happening today. No action is required if your MKR is in your Gemini Exchange account. Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY. Learn more about this migration: support.gemini.com/hc/en-us/artic…

We’re upgrading support for Maker $MKR On Sep 10th, Gemini will migrate MKR → SKY at a 1:24,000 ratio. No action is required if your MKR is in your Gemini Exchange account. Your MKR balance will convert to SKY automatically at 1 MKR = 24,000 SKY. Any open MKR orders will be canceled at the pause; you can re-enter orders when SKY markets open. This is a protocol migration (fixed ratio), not a market trade; Gemini does not charge a conversion fee. Learn more about this migration: support.gemini.com/hc/en-us/artic…

@CryptoHammilton @andrewfullerxyz Send us a DM with your ticket support number. Happy to dig into this for you!

@andrewfullerxyz And still .....with no customer support........

We just dropped a major Gemini app upgrade: 🟠 Mars theme (pairs perfectly with your Bitcoin-orange Gemini Credit Card) 📊 Portfolio front & center + quick Privacy Mode toggle 📈 Live-updating charts with a fresh new design ⚡️ New Quick Action Button to easily trade or transfer from any tab And even more improvements are coming soon! Update now and tell us what you think!

Do not fall for phishing attempts like these. When in doubt, STOP. Open the Gemini app on your phone or go directly to support.gemini.com Forward anything suspicious to security@gemini.com Be careful out there!

We are aware that some customers have recently received emails and texts stating that their account has experienced a new device login or phone number change directing them to call a specified number. Gemini Customer Support does not support inbound phone calls, and Gemini will never instruct you to call a certain phone number to reach our Customer Support. We will never text you, so please do not engage with texts or unknown phone calls claiming to come from Gemini, as bad actors can spoof the phone numbers of legitimate companies like Gemini.

@metasal @Gemini @exodus Please note that this is a scam, and you should not act on it. Gemini will never ask you to send crypto to an outside wallet.

Not cool @Gemini @exodus

We recently learned that some Gemini customers are being targeted with scam emails requesting users to transfer their crypto to outside wallets. Please be aware that Gemini will never request that you send crypto to outside wallets. For more information on avoiding common scams, please see our blog post here: gemini.com/blog/protectin…

@omid Hi there! Happy to help! Just sent you a DM!

@GeminiSupport I submitted a simple ticket 6 days ago, and have not heard back -- I sometimes get responses in a day, other times my tickets are simply ignored -- help please!