Genesys

📣 We’ve once again been named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2025 Vendor Assessment. Genesys was recognized for strengths in breadth of offering and omni-channel capabilities. Get the excerpt: gsys.cx/46JLyVG

That feeling when preparation pays off. P2 FOR LEWIS and @ScuderiaFerrari HP in Montreal⚡️ #F1 #CanadianGP

Meet Lorena Lovric, a Genesys Maestro 🎶 As part of the Orchestrators program, she’s sharing how agent confidence, coaching, and empathy drive better CX at scale. Read her story → gsys.cx/4uzU4j7

If your onboarding takes 90 days… we should talk. InspiriTec got theirs down to ~45 with #GenesysCloud AND improved CX along the way. See how → genesys.com/customer-stori…

#Xperience26 is where #CX leaders go to turn innovation into ROI. We'll see you there! gsys.cx/3R30zwm

What does AI look like in high-pressure, real-time service moments? We went behind the scenes with @JLL in Canberra to find out 🎥 More soon 👀

When it comes to AI...​ LLMs talk.​ LAMs take action. ⚡​ ​ Dive more into Genesys Cloud™ Agentic Virtual Agent — powered by LAMs. They're built for outcomes, not handoffs: gsys.cx/48TxBoF

Smarter support starts with smarter AI. 🌟 Genesys Cloud Copilot brings real-time guidance to every customer experience. See it here: gsys.cx/4cYlMQs

#Knowledge26 = complete ✔️ From AI-powered orchestration to real-time journeys, the future of CX is already here. Thanks to everyone who connected with Genesys this week 🙌

@LaverCup @BenShelton @atptour Laver Cup just leveled up. Again! Bring on London!

Ben is back 🔴 Ben Shelton joins Taylor Fritz and Alex de Minaur as Team World looks to defend their title this September in London. Single-Session tickets on sale Friday May 15. Secure your spot to see Europe take on the World at The O2 this September. #LaverCup #TennisUnrivaled

We made it to #Knowledge2026 🎉 Big week ahead with @ServiceNow; AI that acts, CX done right, and a lot of great conversations. Let’s go!

🚨 Big news: Genesys announces a new partnership with @Meta. Through @WhatsApp on Genesys Cloud, we're bringing messaging, voice and AI together so every conversation can stay connected. Learn more: gsys.cx/48CYoFM

Every tap. Every transaction. Every dispute. 💳 @Visa is bringing it all together with AI-powered CX from Genesys + @ServiceNow ⚡ See how → gsys.cx/4tfQ0Dv

Only a few days until @ServiceNow #Knowledge2026! From silos to seamless, we'll be sharing how #AI is turning disconnected journeys into real outcomes. See what’s coming: gsys.cx/4cM2tde

Global teams came together this #EarthMonth to make a local impact – from community cleanups to climate-focused #sustainability conversations. Every action counts. #OneGenesys

Still running CX on legacy systems and bolted-on AI? That’s a problem. ✨ The CX Playbook for the Agentic Era is now live. Run a new play → gsys.cx/4cQUXhf

It takes more than speed. 🏎️ Performance on track is about adaptability, anticipation, coming together as a team, and always pushing for the next level.

NEW ✨Genesys Cloud Copilot✨ just said, "Work smarter, not harder." See how it puts #AI to work behind the scenes to simplify customer experience: gsys.cx/4973WZ0

Agentic AI is when virtual agents stop replying… and start doing.💥 Learn more about Genesys Cloud Agentic Virtual Agent: gsys.cx/3Qz8lgZ

“Don’t swipe” was a test. You passed. See you at #Xperience26 in Las Vegas, where experience leaders come together to turn insight into action and value. 🔗 in bio to register.

This Earth Day, progress adds up.🌎 4 additional LEED-certified buildings. 150+ energy-optimized AI feature launches on Genesys Cloud™. Carbon neutrality of Genesys Cloud operations maintained. See how sustainability and cloud innovation move forward: gsys.cx/3QCAVy1