giffgaff

@paddyrex We have replied to your DM Patrick - giffgaff Jade

@giffgaff Don't know why, can't Dm you

@giffgaff my friend seems to be locked out of her phone. There was a message about SIM swap she didn't ask for. She can't access her account. Can we talk to someone?

@steeofg123 Hi there. We appreciate that this would be frustrating. Please can you contact our agents directly through the account here about this, support2.giffgaff.com/app/ask/Buying… - giffgaff Hannah

"Phone arrived cracked out of box, not user damage. This is Consumer Rights Act 2015, not warranty."giffgaff​ "Your rejection email gave no specific reason. Send inspection photos/notes." "Need replacement or full refund today. Urgent for legal work." Ref: GGRET-0014318*~*

@TimLinkin You're welcome, Tim. - giffgaff Ann

@giffgaff Ok thank you

@giffgaff How can I connect with someone and talk to a person? Today someone has claimed my wife's phone number and you have allowed this to happen. Now without a phone and we can't speak to a PERSON to put this right!! After over 10 years as a loyal customer, this is appalling!

@TimLinkin It can take up to 24 hours for an agent to get back to you, but it is usually a lot sooner than that. One of the team will be in touch as soon as possible to help. - giffgaff Ann

@giffgaff We've tried this. Was just told to wait 24 hours.

@TimLinkin Hello Tim, Please advise your wife to change the email password as soon as possible. Then please raise a case with an agent from here, support2.giffgaff.com/app/logging_in/ - giffgaff Ann

@boujeeasshoe Have you raised a case directly through your account about this using ask an agent? - giffgaff Ann

giffgaff you are the worst phone provider in the country i SWEARRR. like why are you never working ??

@itsmeitsmeandy Please contact our broadband team from the link below, and they will be able to advice you further on the switch process, giffgaff.com/broadband - giffgaff Ann

@giffgaff not reassuring guys if i cant talk 2 someone, switching is a big step for me, i just know bt are going to add the usual shaft the little man add on prices, i wanted to know if im likely to get no broadband once you inform them im switching add to they could not provide full fibre

Broadband, the giffgaff way. It’s happening. Check it out: giffgaff.com/broadband/regi…

@itsmeitsmeandy Hi there. We're online only so we don't have a contact number but would recommend that you get in touch with our broadband team who can advise on this. You can reach them here, giffgaff.com/broadband - giffgaff Hannah

@giffgaff hello i am having major issues with bt i am now paying out of contract prices with them and they wont let me cancel my landline unless i renegotiate a contract with them which i no longer wish to do. is there any phone number to talk to someone about a one switch move ?

@_msec_ If you get in touch through your account, our agents will be able to look into this for you. - giffgaff Tasbiya

@giffgaff My only issue is that I now have to pay for it...

Ah apparently @giffgaff no longer offer free EU Roaming the greedy cunts. Well I needed a reason to finally switch good job you lost a customer over £8. Pricks.

@SamreenMahmood2 Alternatively, you can buy a SIM from one of the listed UK retailers giffgaff.com/blog/where-can… these can sometimes cost £1, a charge added by the retailer. - giffgaff Ann

@giffgaff I have ordered a sim on Monday and not received it yet. Why is it taking so long

@SamreenMahmood2 Hello there, SIM orders can take up to 5 working days to arrive within the UK. . If you're waiting longer than this, we would advise that you reorder in the event yours has been lost in the post. - giffgaff Ann

@_msec_ Hi. If you are having issues roaming, please can you get in touch with our agents through your account here, giffgaff.com/support/ask, so they can investigate this for you as soon as possible - giffgaff Jade

@giffgaff In the past it just flicked over to roaming automatically but no more...

@laofengzi36 You're welcome, Yu. - giffgaff Gavin

@giffgaff okay l know

@laofengzi36 Hi Yu. We don't have a time frame as to when this would be supported. We would recommend you keep an eye on our community pages as any announcements such as this will be available there first, community.giffgaff.com/t/announcements - giffgaff Hannah

@giffgaff When will UnionPay payment channel be supported?

@DanielJupp38418 Hi again. We have replied to your DM - giffgaff Hannah

@giffgaff Managed to send it pls see

@giffgaff are you having network problems? My data has been down all day.

@DanielJupp38418 Hi again Daniel. In this case we would recommend that you get in touch with our agents through your account about this, and they can help with getting this sorted. You can reach them here, support2.giffgaff.com/app/ask/Calls-… - giffgaff Hannah

@giffgaff No I can’t because x has decided to ask me for encryption key I’ve never set up

@DanielJupp38418 Hi there. Can you please drop us a DM with your full postcode? - giffgaff Hannah

@giffgaff @CarnorJax87 Can you please sort it out? This is an all the time issue and everytime you guys had no idea, very frustrating can clearly see people having issues all this week yet you cunts just show good signal status all the time! Sick of being pissed off because my internet won’t work….