Grab Philippines

We sincerely apologize for any inconvenience this situation may have caused. Please rest assured that we strongly encourage our driver-partners to equip their vehicles with RFIDs to provide a smoother experience for our passengers. To help us further enhance our services, we kindly encourage you to leave a star rating and feedback for your driver-partner after completing your ride. All feedback is closely monitored to ensure the quality of our services is maintained. Thank you

Why not make it a requirement for all your Grab drivers to have an RFID WITH load? @grabph Sobrang hassle ng mga meron naman daw RFID tapos biglang walang load so ending nasa cash lane pa rin.

@jhoycegamlanga Please also share the case number of your report (e.g. CAS-XXXXXX) so that we can check status of this further. Thank you!

@grabph Nag message na ako Puro kayo seen Puro kayo were on it

Heading to work, school, or anywhere in between? The Jeepney Tile on Grab shows you the way—step by step. Open the app, find your route, and ride with ease.

@jeonghanniest We regret reading about this incident. Overcharging is a serious violation and we take reports about this seriously. Please share the ticket number (e.g. CAS-XXXXX) of your report so that we can check the status of this further. Thank you!

mind you, my house is just around 3kms away and same city naman. minimum fare nga lang sa jeep! 🥴 buti nalang ugali ko mag-check ng notifs after the ride so i was able to report agad sa grab, though under review pa sya. pero baka naman @grabph

psa lang sa mga madalas sumasakay ng grab car and opts to pay via card/cashless, always check yung final charge sa inyo. i booked a ride from fairview terraces hanggang sa bahay and the driver charged me with 600 pesos na toll 💀

So sorry for this booking experience 😔️ We discourage our drivers from canceling without any valid reasons. Rest assured that all cancellations are strictly monitored and drivers who cancel without any valid reason will strike a strike in their account that may result to suspension if continuous misbehavior is done 🙏️

@grabph - I was cancelled 4 times by your drivers so thats it?

@jhoycegamlanga Hi! Kindly send us a PM through FB m.me/GrabPh with your Grab-registered details so we can check this further. Thank you!

@grabph Hanggang ngayon wala kayong update sa pera namin Puro kayo seen sa messenger Magaling lang kayo sa social media

@jhoycegamlanga Hi! Kindly send us a PM through FB m.me/GrabPh with your Grab-registered details so we can check this further. Thank you!

@grabph Ano Na magtatatlong linggo na yung Double transaction namin Hanggang ngayon Wala kayong ginagawa Wala kayong update Kung asan na yung pera

@__WestIce__ We're truly sorry to read about this booking experience. Grab strongly advises drivers to follow and honor the bookings they receive. Rest assured that all cancellations are being reviewed, and they will face reprimands for canceling without any valid reason 🙏

Sana nag sabi n lang ung rider na ayaw nya hindi yung nag accept ng passenger. Nakakawalang gana mag grab ilang beses na to. @grabph

@jEntOt_13 We’re truly sorry for the inconvenience, Jen. Allow us to check on this. Please send us a DM here or a PM via our Facebook page (m.me/GrabPh). Thank you!

Hi @grabph please check po. Misleading po kasi. Nakalagay Moa, Pasay City pero sa Pasig po yung address. Thank you

@AdmModi Hello! We’re sorry for the inconvenience. We’ve already sent your e‑receipt for booking ID A-995TOTVWWNKMAV to your email. Please check your inbox. Thank you!

Hi @grabph can you please share my e-receipt for booking id A-995TOTVWWNKMAV on my registered email id. No option on your app to raise such request.

We sincerely apologize for any inconvenience this situation may have caused. Please rest assured that we strongly encourage our driver-partners to equip their vehicles with RFIDs to provide a smoother experience for our passengers. To help us further enhance our services, we kindly encourage you to leave a star rating and feedback for your driver-partner after completing your ride. All feedback is closely monitored to ensure the quality of our services is maintained. Thank you

Buti pa talaga yung mga jeep from alabang to manplasan, may rfid at may load pero yung mga @grabph driver, male late ka sa pila sa cash lane sa toll gate. Haist.

Hi! We understand that waiting can be frustrating, and we are sorry for the inconvenience. To give our rider-partners an opportunity to earn more, we sometimes batch multiple orders so deliveries can be served more efficiently. If you would prefer not to be batched with other orders, you can choose Priority Delivery so your order is handled separately. More details here: help.grab.com/passenger/en-p…

Hi @grabph I’d like to raise a concern about multiple-order bookings. The delivery fee stays the same as a single order though it's multiple bookings. The delivery fee should be reduced or divided among the orders similar to grab car if shared. @DtiPhilippines - is this allowed?

@qiaojieshenq Hi there! Have you already checked the email thread of the report? You may also see the progress of the report and our suppot team's feedback via the Help Centre on the Grab app. Do let us know via PM (m.me/grabph) if you need further assistance.

@grabph I filled a report regarding a missing item but your help centre said that the issue has been resolved without the rider nor the help centre providing any solution or the item being returned

@joshie_mnl Hey Josh. We're sorry to hear about your experience and allow us to make it better for you. We'll send you a DM with a token to make up for the inconvenience. Hope this won't stop you from using Grab services 🙂

Paying extra for Grab Priority Delivery only for it to arrive late, then getting compensated with a voucher smaller than the Priority fee you paid… doesn’t feel proportionate at all. Customers are still at a loss even after the “compensation.” Eh @grabph 😩

@heesevan__ We’re sorry to hear this, Raine. Allow us to check this. Could you please provide your ticket number (starting with CAS-1000)? You can also send us a DM here or a PM via our Facebook page (m.me/grabph). Thank you!

@grabph i need you to fix it asap! Yu charged me three times for the same order????? Created a ticket may 12th it has been 24 hrs and no response?

We’re truly sorry for this booking experience 😞 Grab strongly advise drivers to honor the bookings they received. Rest assured, all cancellations are reviewed and drivers with high cancellation without a valid reason will receive a strike on their account that can lead to temporary account suspension 🙏

6 drivers cancelled on me already. What the hell is going on @grabph ?

@e_mcc_13 Hi there. We're sorry for the delay. Kindly share us the case number of your report via PM so that we can check the status of your report. Thank you.

@grabph It's been a week since the incident but we haven't received a feedback even after submitting a police report

@grabph driver Michael Felix Cruz refuses to return item left in the car . Can't you do something?

So sorry to read about your left item concern. For our dedicated team to be able to verify this matter with our driver-partner and request consent to share his details with you, kindly file a report through the following link: help.grab.com/passenger/en-p…. Rest assured, you will be contacted directly through your Grab-registered email address for updates on this. Thank you!

Shet i think i lost my H scarf 😭😭😭 Might have left it sa @grabph car. Hope kuya replies to me huhuhu

@mattsmith01010 We understand, Matt. Rest assured, we have requested our dedicated team to re-send the message to your Grab-registered email address. Kindly keep an eye on your email for further updates on your report. Thank you!

@grabph at this time i haven’t gotten any emails yet about this ticket.

To all family & friends here in the philippines: all buyers beware of new @grabph policy regarding a refusal to refund when the store fails to provide the correct order. seems basic for a delivery service right? We have grab VIP “priority support” and they refuse to help us…

So sorry to read this. Per checking your report under case CAS-100059102193, we can see that our dedicated team has responded last May 9 asking for the official receipt from the restaurant/store and photo of all the item received for them to be able to review your concern further. Please reply directly via the thread of your report for further reference and handling of our dedicated team. Thank you

@grabph I had another order from the same day that had a serious problem for a much larger amount, but they’ve been looking into it for the last 4 days (last reply was 2 days ago at 12pm) Ticket #CAS-100059102193. refund wasn’t denied or anything it’s just there hasn’t been action yet

@mattsmith01010 We apologize for the delay in addressing your report (case CAS-100059099519). Please be assured that it has been escalated to our dedicated team further for prioritization. Updates will be provided directly via your registered email address. Thank you

@grabph @grabph at what point of waiting should we decide you guys don’t care about us and that we should just file a report with @DtiPhilippines? If it was me being accused of wronging someone, I would take it seriously in a timely manner rather than waiting 4 days for a response.