Jadu, A Netcall Company

Accessibility isn’t a checkbox - it’s a culture. Together with our partners at @ShawTrusta11y, we’ve created a powerful new short documentary film that shares the real-life experiences of blind and visually impaired individuals navigating the digital world. Their stories remind us that accessibility isn’t about compliance. It’s about inclusion, independence, and empathy. Watch the full video: bit.ly/4qIQKke Because accessibility isn’t a problem to be solved. It’s a culture to be built. #NotACheckbox #Jadu #ShawTrust #AccessibilityCulture #DigitalInclusion #InclusiveDesign #WebAccessibility #AccessibleWeb #Accessibility

🚧 Smarter services, happier residents 🚧 Staffordshire County Council has transformed how citizens engage with local highways by implementing Community Central from @brightlysw and Jadu. The platform makes it easier for residents to report potholes and other issues, track progress in real time, and stay connected through a visual, user-friendly interface. Since launching Community Central, Staffordshire has seen higher customer satisfaction, more streamlined processes, and clear efficiency gains across the team. Read the full case study: hubs.li/Q04h_HgQ0

Wishing everyone celebrating Eid al-Adha a joyful and peaceful day filled with happiness, reflection and time with loved ones. Eid al-Adha Mubarak from all of us at Jadu 💜

Global Accessibility Awareness Day 🌎 Today we’re proud to celebrate Global Accessibility Awareness Day (GAAD) - a day that reminds us that digital services should work for everyone, not just some. At Jadu, accessibility isn’t an afterthought. It’s built into how we design, build and evolve digital experiences, helping organisations create services that are inclusive, usable and accessible to all. From improving how people find information to supporting assistive technologies and inclusive design patterns, we’re committed to making the web a place where no one is left behind. Because accessible services aren’t just better, they’re essential.

Accessibility isn’t a checkbox - it’s a culture. Together with our partners at @ShawTrusta11y, we’ve created a powerful short documentary film that shares the real experiences of blind and visually impaired people navigating the digital world. Their stories remind us that accessibility isn’t about compliance. It’s about inclusion, independence, and empathy. Watch the full video: hubs.li/Q04gMbcd0 Because accessibility isn’t a problem to be solved. It’s a culture to be built. Video description: A range of people are interviewed in a small, dark office, with storage boxes and unused chairs behind them.

Designing better forms shouldn’t mean more admin. Our latest #JaduCentral update is here to help. The new Datasets module makes it easier to manage form data, reduce duplication and deliver a smoother experience for teams and users. Think reusable datasets, centralised updates and faster, more accurate form completion with type-ahead search. Less admin. Fewer errors. Better experiences for everyone. Read the full blog to learn more 👉 bit.ly/4t82xsz

Tired of keyword search letting your customers down? This short video shows why traditional site search frustrates users - and how Agent-Ex: Search transforms the customer experience. From simple questions like “Can I apply for a job?” to complex product or service queries, customers expect clear, personalised answers, and not long lists of irrelevant links. Agent-Ex: Search is an all-in-one intelligent experience that reduces pressure on customer service teams - and keeps customers moving. bit.ly/4demacs #AI #AgentExSearch #AIAgent #Jadu #DigitalTransformation

Customer Masterclass | Managing organisations in Jadu Connect Join Paul Johnson, Training Manager at Jadu, for this customer‑only masterclass which will walk through how to enable and manage organisation accounts in Jadu Connect, covering both staff administration and the customer experience. 📆 Tuesday 19th May 🕑 11am BST Register and learn more: bit.ly/4uyN1Hb #JaduConnect #CustomerMasterclass #DigitalServices #CustomerExperience

Later this week is Global Accessibility Awareness Day (GAAD) and to mark it we’re sharing web accessibility content all week. Numbers are everywhere in digital content, but they’re not always easy for everyone to understand. In this blog, we share practical tips for making numerical data more accessible, from formatting large numbers to avoiding colour‑only indicators. Learn more 👉 bit.ly/48JEicY #GAAD #DigitalAccessibility #WebAccessibility #Jadu #ContentDesign

Is SaaS ending, or just evolving? In a new TechRound thought‑leadership piece, Richard Farrell (CIO, Netcall) and Suraj Kika (Chief Growth Officer, Netcall), share why this isn’t the end of SaaS, but a shift towards platforms built for humans and AI agents working together. As they put it: AI agents amplify platforms - they don’t replace them. Read the full article 👉 bit.ly/4eSQiMU #ThoughtLeadership #AI #SaaS #DigitalTransformation #Automation #TechnologyShift

Borough of Broxbourne Council | Agent‑Ex: Search goes live 🎉 @BroxbourneBC is now live with Agent‑Ex: Search, our AI‑powered website search designed to help residents find the information they need faster and with less effort. By simply typing a question, residents are taken straight to the right answers, improving accessibility, reducing frustration and supporting councils in reducing avoidable contact. View Agent‑Ex: Search live on the Broxbourne Council website 👉 bit.ly/4we2tKs

Every student question tells a story. With Agent-Ex: Search, universities can see the trends behind those stories, identifying where students are struggling, which services are under pressure, and where support can be improved. From mental health queries to course guidance, these insights enable institutions to respond more effectively and make data-driven decisions that enhance student success. See how intelligent search is driving change. bit.ly/4dAIfUx

We were pleased to have Paul Stanton represent Jadu at the UK House of Lords as part of the Digital Policy Alliance's ongoing work on the “growing up online” consultation. The discussion highlighted how important it is to strengthen age assurance, and it reminds us that the real challenge comes after young people start engaging online. As AI accelerates behavioural change, ongoing evaluation and visibility are key to spotting new risks early. Thank you to the Digital Policy Alliance, @DigiLeaders and all involved for driving this essential conversation. #DigitalPolicy #DigitalLeaders #AI #DigitalTransformation @stanton

Tewkesbury Borough Council | A @Netcall case study Tewksbury Borough Council is transforming digital services using low‑code technology to meet growing demand with limited capacity — while delivering better outcomes for residents. Using Liberty Create, Citizen Hub and Liberty Converse from Netcall, the council has launched 20+ digital services, streamlined waste and recycling, modernised internal systems and improved citizen self‑service. The result is over 2,000 hours saved each year, significantly fewer complaints and £100k+ savings in the first 18 months. Read the full case study 👉 bit.ly/4c4nxv7

We were proud to see Paul Stanton, Head of AI, UX and R&D, representing us in Vilnius, Lithuania, earlier this week as part of a UK delegation of AI specialists led by Lord Ranger of Northwood and @DigiLeaders. Paul attended a reception hosted by Ambassador Liz Bowles and joined a panel on Agentic AI in the Public Sector, sharing insights from Jadu’s successful rollouts of Agent-Ex: Search across local government. #AI #PublicSector #AiExpert #DigitalTransformation #AISummit #DigitalLeaders @stanton

Medway Council | Agent‑Ex: Search goes live 🎉 @medway_council has gone live with Agent‑Ex: Search, an AI‑powered website search experience developed by Jadu to help residents find information more quickly and easily. As part of Medway’s Medway 2.0 digital transformation, Agent‑Ex: Search allows residents to ask questions via text or voice, supports translation into 70+ languages, and improves overall accessibility - helping people get clear, accurate answers without navigating complex menus. View Agent‑Ex: Search LIVE on the Medway Council website 👉 bit.ly/3O5Dkkd

We're excited to be heading to @EllucianInc Live in Denver, CO next week 🎉 If you’re attending, come and find us at stand #737 where Suraj Kika (Chief Growth Officer) and Ray Dieter (Alliance Specialist) will be there. We’ll be running live demos of Agent-Ex: Search, showing how higher education organisations can deliver faster, more intuitive answers and transform the digital experience for students and staff. If you’re curious about what AI-powered search could look like in your institution, come and say hello 👋 #ELive26

Designed for Jadu Central and Jadu Connect, Jadu Assist brings AI directly into the way teams create content and manage workflows across the Jadu Digital Platform. From real-time workflow visualisation and accessibility checks to real-time workflow visualisation, Jadu Assist helps teams work faster, smarter, and with greater clarity. Watch the new video to see Jadu Assist in action 👉 hubs.li/Q048zFW30

Catch up on the Jadu Academy 2025 🌍 From digital transformation and low-code innovations to award-winning service design and accessibility, our sessions showcased how councils and organisations are delivering smarter, citizen-centric services. Missed a session or want to revisit one? Watch the full session recordings and hear directly from Jadu experts and our customers: hubs.li/Q048CHBR0

Newcastle City Council | A Netcall case study @NewcastleCC is transforming the way it works by consolidating systems and embedding automation to improve efficiency and citizen experience. Using Liberty Create, Citizen Hub, and Liberty RPA from Netcall, the council has streamlined processes across housing rent verification and grant applications. Work that once took weeks can now be completed in hours, with greater accuracy and consistency, freeing staff to focus on higher-value activities. Read the full case study to learn more 👉 hubs.li/Q048D6Ny0

LGR is happening now. But services don’t get a pause button. Across Surrey, councils are managing change while keeping everything running - and it’s not easy. We’re bringing councils together with Netcall for a peer session focused on what actually works for maintaining service continuity during reorganisation. No sales pitch. Just real conversations, shared experiences and practical takeaways. 📍 Brooklands Hotel, Weybridge 📅 15th April 2026 🕘 09:30 – 14:00 Places are limited: hubs.li/Q048Df710