Jim Gilbert

From the right angle, the reflection completes the illusion—once thought too perfect to be human. Today’s Place of the Day → bit.ly/40PF6IY

John Candy and Catherine O'Hara both made the world a better place.

A @AirCanada fix your ish with the YYZ-YLW flights. Crazy delays, no snacks even though everything was closed in the airport. You even keep changing your excuse for the delays. #pathetic #fail

@TheJohnGorup The Incredible Mr Limpet? imdb.com/title/tt005823…

A week ago I posted that I saw a film where Don Knotts turned into a dolphin. I corrected it when I was alerted that he was actually a fish. I apologize to Mr. Knotts’ family.

@BarrySanders @instagram @Topps @PaniniAmerica @detroitlionsnfl 181 total yards

It's #TriviaTuesday time on @instagram- and I have a bunch more signed @leaftradingcards @topps & @paniniamerica cards up for grabs. For a chance to #Win: 1 - Follow Us 2 - Share with your answer to the question #sanderssponsors @detroitlionsnfl instagram.com/reel/DSngzYyCm…

@TheJohnGorup @ericdresh Also love that you sneaked in a Planes, Trains, and Automobiles reference!

@ericdresh Thanks! I was having fun with the duel meaning.

Do you get those scam "wrong number" texts?

Bob NEVER painted the same happy little tree twice! Don't be afraid to express all of your amazing individuality each and everyday!❤️

If I had to pick, I’d put my money on @TravisHunterJr in this game #GoFish #NissanHeismanHouseRoadTrip #NissanPartner @NissanUSA @HeismanTrophy @bakermayfield @GinoTorretta

The FDA has cleared the first blood test for Alzheimer’s for use in primary care settings specifically to rule out the presence of amyloid, a hallmark of the disease. “This is another important step toward expanding access to Alzheimer’s disease diagnostic tools,” said our president and chief executive officer @joannepikedrph. The blood test is intended to help primary care physicians determine which patients do not require Alzheimer’s-related follow-up tests, such as PET scans or cerebrospinal fluid analysis. This can significantly improve the diagnostic process by preventing unnecessary specialized testing for individuals whose cognitive issues stem from non-Alzheimer’s causes. The Association is committed to ensuring blood tests are used appropriately and effectively across all care settings. Read our full statement: bit.ly/4oh3Tiu.

Happy #nationalcoffeeday to all who celebrate!

Even the assignments professors create to center the experience of reading can end up being performative. This professor created assignments that motivate them to read by asking for something different. chroni.cl/3JKE5fD

@Uber the driver for my reserved ride to the airport today was already more than 15 minutes late and not answering calls when I canceled. No way he should get to keep his 5-star rating.

@rwang0 @WSJ This was a remarkable transition-less than 2 weeks for me to get my renewed passport through the online program. This used to take MONTHS.

MyPOV: A good success story for public sector innovation. Washington is not exactly known for tech innovation. So how did a team of bureaucrats put their stamp on a new program for renewing passports online? wsj.com/business/us-pa… via @WSJ

A3 Our industry doesn't follow a lot of the standard business-isms, but I've often wondered why bother saying that. It's a tossup between that and "please visit our website" for most annoying hold filler #custserv

@ideakid88 but your #custserv call is VERY important to them, @ideakid88 ! The recording said so!

A1: My number one annoyance as a customer is battling to get to customer service in human form. #custserv

@MarshaCollier I have not, but I'll try most anything (reasonable) once #custserv

@jedhunter1 You bet we are! Have you ever done a X Spaces? We're going to move the chat there soon to try to raise attendance. #custserv

Just got home and can only be on for a bit, so I'll preemptively answer the topic "Are you still doing things that annoy your customers?" with a "yes" #custserv

A1-when I get referred to 3 people and have to tell my story 3 times...though there are lots of close seconds #custserv

It’s a special birthday sweepstakes! 🐿️ Repost to win a signed @Edelman11 football: bit.ly/3SfzROs

@GregOrtbach A6 Definitely more prevalent. It's a tradeoff-they are good for the quick/easy question. But too many places assume that's all people need. "Visit our website for the answers to many common questions" #custserv

Q6 | #custserv Are self-service options now more prevalent, and how do they impact the overall customer experience?