Medibank

@Vince_Noir77 Hi Nabootique, sorry to hear you’re feeling this way. We’d love to take a look at your cover, explain what you’re actually covered for, and even review it with you if something doesn’t feel right. If you are happy to please reach out here - bit.ly/Medibank-Cover…. Thanks, -Ane

@SkyNewsAust I'm gonna dump @medibank. Not sure what im paying for anymore.

Fresh research has revealed nearly half of Australians are set to scrap their private health cover ahead of insurance premiums rising on April 1. skynews.com.au/business/finan…

@NatEduSummit We’re thrilled to be part of this! 💚 Supporting wellbeing in schools and helping future‑focused educators thrive is something we’re truly passionate about. Thanks for having us, looking forward to the summit! 🌿✨

We’re delighted to welcome @medibank as the Wellbeing for Future Focused Schools Conference Sponsor for the National Education Summit Brisbane, on 14–15 May. Explore the program and secure your place while early bird rates are available until 31 March nationaleducationsummit.com.au/brisbane/wellb…

@StockWireX Thanks for calling this out. We know premium changes are never welcome, and we work hard to balance rising healthcare costs with keeping cover affordable. Our focus is always on supporting our members and delivering value where it matters most ❤️✨ - Kim 🥰

Medibank lifts premiums 5.10% from April 2026, adding $2.14/week for singles as @medibank balances hospital costs with customer affordability for $MPL. stockwirex.com/asx-stock-news…

@simianlines Hi there, if you need me to clarify anything about your coverage - please send me a DM and I'd be happy to assist. - Cath

@reubenfarrelly Hi there, I've been advised that our systems should be available now 🙂 - Cath

@medibank How much longer is this unplanned outage likely to go on for? Just been to pay the dentist only to find that online services are not available due to "Unplanned Login issue" so I've had to pay upfront in full, and even when home on a PC still get the same error.

@reubenfarrelly We're sorry, we're aware some customers may be experiencing some issues accessing some of our services. Our team is investigating and we'll update when we know more. - Cath

@readkamis Hi there, you can contact us over DM, reach out to our Messaging Service in My Medibank Mon/Fri 8am - 11pm (AEDT) Sat/Sun 9am - 9pm (AEDT). Or by clicking on this link medibank.com.au/contact-us/ and selecting the Message us button that comes up on the bottom right. - Shelley

@medibank - Dear Team, I am overseas and would like to cancel my exisiting medibank cover. Have also sent you and email for cancellation but the money got deducted from account it seems. Cannot call overseas number. What are options to get in touch to get the cover cancelled?

@Npsingh37802421 Hi there, We'd love to help out! We just sent you a private message asking for more details. We would recommend you delete your private information from the public message. Thanks, Anna

@pMaver6 We can help with resetting your access. Can you please send us a DM with your details so that we can locate your membership and have this fixed up. Thanks, -Ane

@medibank save me a few weeks can you fix this for me? Answer the question - I cannot log in as my email address "is not recognised" and when I try to register a new account I get "this email already exists"

@pMaver6 Hi Peter, thanks for reaching out and I am sorry to hear about what has happened. Generally speaking, if your email isn’t recognised when logging in but shows as already existing when you try to register, it usually means your account is active but may need a reset on our end.

@hhafsa_lovesyou Hi @hhafsa_lovesyou sorry to hear about your operation, hope you're recovering well. Claim timeframes vary depending on the type and information the hospital submits. We can look into what caused any delays if you want? For AHM enquiries: ahm.com.au/contact-us - Shelley

I had my accident on the 27th of Nov. The hospital staff and doctors help me put in my ahm @medibank claim on the spot so it gets in before 4pm that day to supposedly be processed Monday the following week. Why did I just get the confirmation NOW TWO WEEKS after my emergency op??

@ImAK_833 Hi there, thanks for letting us know. Please send us a direct message or reach out via the My Medibank app so we can review your claim and provide an update as soon as possible. Speak soon, Dan

Hi @medibank, I’ve been waiting for a response to my claim inquiry for the past four days. Just hoping for an update so I can sort out my medical bills. Would appreciate your assistance when possible. Thank you.

@Pipofpifo Hi Pip, I'm sorry to hear you feel this way. If you need help or have any questions around cheques, direct debits or refunds, I would be happy to help clarify anything or assist you. Please feel free to reach out via DM. - Shelley

@medibank Somebody needs to tell Mike Wilkins that when someone terminates their Medibank policy it is full on cynical to issue a cheque instead of DD; everyone knows cheques often don't get deposited. I wonder what line item covers this in the balance sheet!

We hope you can join our Chair Mike Wilkins and CEO David Koczkar at our annual general meeting this morning from 10.30am Melbourne time - watch live here: my.300.lumiconnect.com/r/participant/…

@rlaxton Hi Richard. Even on outbound calls, we ask a few quick security questions to make sure we’re speaking with the right person and keeping your information safe. We never want you to feel uncomfortable sharing your details. If you’d prefer, please contact us directly. - Shelley

Got a cold call from @medibank today looking to follow up on some recent medical claims. First thing the caller does is try to verify my information by asking for personal ID. They called me, and yet they had no way to identify themselves. Do better! (Banks are just as bad!)

@lindy_botha Hi Lindy. I am sorry to hear that you have had difficulties contacting us. Please send through a private message if you require assistance. Kind regards Robin.

@ohyeahhii Hi B. I am sorry that this has happened. Please send through a private message if you require assistance. Kind regards Robin.

@medibank useless customer service today. unhelpful and didn’t listen. looking for other providers.

@rakakadian Hi Rakesh, we may ask for additional information when you're logged into the app to ensure your personal and health information stays protected and to comply with privacy laws. While it may feel repetitive, it's part of our security measures to keep your data safe. - Shelley

@medibank Hi Medibank, please improve your authentication process. After chatbot verified using DOB, name & OTP, the operator still askng more questions. I connected from my account for the first time via chat, and this experience has left me frustrated. Pathetic

@emyriaglobal We're proud to support initiatives like Emyria’s Treatment-Resistant Depression program at Perth Clinic, helping expand access to insurer-funded mental health care. 💙 - Kim 🥰

Emyria has partnered with Medibank to fund eligible participation in its Treatment-Resistant Depression program at Perth Clinic, building on earlier support for our PTSD program & expanding access to insurer-funded mental health care. Read the ASX release: bit.ly/4gvMBeO

@CroweSeinn4642 We’re sorry to hear this. We understand OSHC can be complex, and we’re here to help. If you’ve had a difficult experience, please Direct message us — we’d like to understand more and offer support. - Kim 🥰

@medibank International students in Australia are treated like modern slaves. OSHC insurance = government-sanctioned robbery 💸 No legal protection. No real justice. This is exploitation in the name of democracy. ⚠️ Don’t migrate. Don’t study here. Spread the word.

@shapes_online Wow — 10 years! 😲 Time for a cover review? Explore our Live Better program to earn points for healthy habits & redeem rewards 👉 medibank.com.au/livebetter And book a quick cover review to make sure your policy still fits your life & budget 👉 bit.ly/Medibank-Cover… - Kim 🥰

Found out my family has been paying for medibank private for more than ten years without knowing it lol