National Bank

@CanadaDiaries79 Hi, Sorry for the inconvenience you’re experiencing. Were you able to reach us regarding your mortgage renewal? If not, please feel free to send us a DM here, and we’ll assist you as quickly as possible. Thank you for your patience!

@nationalbank trying to renew my mortgage but cant get thru the lines. The automated voice says “factors beyond our control”. Whats happening??

@superlinda49 In this situation, you can reach us at 1-888-835-6281, Monday to Friday from 7 a.m. to 10 p.m. and on weekends from 8 a.m. to 8 p.m. (ET).

@superlinda49 Hi Carmen! For assistance, you can contact us via private message on Facebook Messenger. Alternatively, you can reach us at 1-888-835-6281, Monday to Friday from 7 a.m. to 10 p.m. and on weekends from 8 a.m. to 8 p.m. (ET).

Due to maintenance, please note that our ABMs will be temporarily unavailable from 4:00 to 7:00 AM on June 12th 2024. Please plan your transactions accordingly. Thank you for your understanding.

@superlinda49 Since your conversation is public, we kindly ask that you continue the discussion with us in private so we can better understand your situation and avoid sharing any personal information publicly.

@nationalbank I withdraw money from the bank national guichet twice and the money was never dispensed but still charged this happened in diferent dates and diferents branch they block my account so I can’t post what they are doing to me

@Scovie_ Bonjour! Nous sommes navrés de la situation. Pouvez-vous nous écrire en privé afin de connaître l'adresse de cette succursale et savoir si vous avez obtenu de l'aide?

@nationalbank 15 minutes waiting no tellers… wow

Our thoughts are with the families of the victims of the terrible tragedy in Vancouver. We wholeheartedly stand with everyone affected, near or far.

@amand_ina You can go to any branch to get a new ATM card. Don't forget to bring 2 pieces of identification, one of which must have a photo 🙂

@nationalbank So we’ve tried to go on Saturday and it was closed and we tried yesterday at 5pm and it was closed with a sign “we’re having technical difficulties.” Not entirely sure what’s happening… but my husband needs a new bank card.

@nationalbank is your branch on Monkland in Montreal permanently closed?

@m_co_7 Hello! You can make an appointment with an advisor on our website here 👉 nbc.ca/tools-apps/mee…

@nationalbank apparently I need to go into a branch to increase my loan payment. Where can I do this? I’m in greater Vancouver area.

@amand_ina Our app is currently functional. If you are unable to use our online services, we recommend calling our technicians who can investigate at 1-888-835-6281 options 2-2 Monday to Friday from 8 a.m. to 9 p.m. and on weekends from 9 a.m. to 6 p.m. (ET).

@nationalbank when will your app be back up!? I can’t do any banking…

@Muffster1971 Thank you for bringing this situation to our attention. We assure that we will forward this situation to the appropriate department.

. @nationalbank This morning Jarry/St -Denis, you expect people to use this ATM and feel safe? I walked right back out.

@sheikha8trix To address any fraudulent transactions, we will need to know whether the transaction was made through the bank account or a credit card.

@nationalbank Any tricks on how to prevent fraudsters victimizing the elderly ?

@sheikha8trix I recommend obtaining power of attorney for your father's banking affairs. This will grant you access to important information that can assist both of you. Your father will need to contact us directly for any information until the power of attorney becomes effective.

@Taffyrap Hi Sally! A technical issue is currently affecting some of our online features . We are doing everything we can to correct the situation as quickly as possible. Please try again in a few hours and thank you for your patience.

@nationalbank It’s down again for past hour. Cannot get bills paid. Happens everyday now. With no explanation!!!

Due to maintenance, please note that our ABMs and all debit card transactions will be temporarily unavailable from 2:00 to 8:00 AM on February 2nd 2025. Please plan your transactions accordingly. Thank you for your understanding.

@nirman_rasadiya Hello Nirman, we're sorry to hear about your experience. Please send us a private message so we can look into this and resolve it quickly. You can also contact us at the phone number on the back of your card. Thank you for bringing this to our attention. ^Pam

Extremely disappointed with @nationalbank ! My insurance provider has confirmed all details, yet the bank refuses to process my insurance payout cheque. Their lack of support is unacceptable. Hoping for a resolution ASAP! #CustomerServiceFail #BankingIssues

@jumanirohan Hi Rohan! We are sorry to read this. Please contact us via direct messages on X or by Facebook Messenger. We can look into this with you, we'd like to help!

@nationalbank tried calling your customer care but they never answer even after waiting for hours for a simple job! Please help!

@JRK_Media Thank you for bringing this to our attention. Do not click on this link as it seems to be fraudulent! If you wish to discuss it further, you can write to us in private 😉

Nice try. I’m not a @nationalbank customer.

@thetorontojeff Hi Jeff! There are no outage at the moment. We would recommend calling our support team to ensure your online access is up to date. The number is 1-888-835-6281, thank you!

@Darryll77146671 Hi Darryll, cxn you write to us privately? We would like to look at this with you. Thank's.

@nationalbank We had our bank account hacked and $7k stolen. My mortgage payment is in there for tomorrow! We have been trying desperately to reach your fraud dept. We waited 45 mins to have them disconnect us. We are now on hold waiting 2 hours to try to get help!!! 12am close!