National Grid

If your car hit a live electrical wire, would you know what to do? While driving through Gloucester, MA, our Meter Service Technician Joe G. saw a live wire across the roadway. A driver unknowingly ran over it, and the wire became tangled in their wheel axle. Joe immediately took action - signaling for the driver to stay inside, keeping others back, calling 911, and alerting our Electric team to secure the area. His calm, quick response prevented the situation from escalating and earned him a Lifesaving Award. ⚡👏 If your car ever comes into contact with a live wire: ➡️ Stay inside your vehicle ➡️ Call 911 ➡️ Keep others away ➡️ Only exit if there’s fire and if you must, jump clear with both feet together and shuffle away We’re grateful for Joe’s quick thinking and his commitment to keeping our communities safe. 💛

Our investment in the energy future of Britain and the US Northeast is accelerating. With regulatory support in both the UK and US, we are expanding the record-level of investment announced in 2024 by £10 billion to at least £70 billion over the next five years by FY2031. This expansion recognises the broad change taking place across the energy system today. Electricity networks must increase capacity to respond to network growth and drive forward innovation in both the UK and US. The increase in efficiency will help industries grow and our customers and communities can prosper. Read more about our investment 👉 otp.tools.investis.com/clients/uk/nat…

It’s been a busy morning at the #NGASummit,as we’ve announced an investment in Aina Climate AI Ventures. The commitment marks our fifth fund investment since our 2018 debut. Read more: prnewswire.com/news-releases/…

The @ngalliance_ Summit is officially underway! ⚡ Day 1 kicks off here in Boston as utility leaders, innovators, and startups gather to tackle the industry's most pressing challenges—AI integration, massive load growth, and innovation scaled across the grid.

We’re not just imagining the future of energy. We’re building it. ⚡#NationalGridInnovates National Grid Chief Information & Digital Officer, Talvis Love and Kraken’s Head of Implementation, Lily Stein take the stage to discuss what the future of energy holds.

But we also need cross-industry collaboration, which is why we founded the NextGrid Alliance to introduce other utilities to startups and developing technologies. Tomorrow, we kick off our third annual summit. Watch this space for more!" - Steve Smith, Chief Strategy & Regulation Officer #NationalGridInnovates #Innovation #Startups #FutureofEnergy

"Today at our second annual Innovation Day, we showcased how National Grid is working to solve the world's greatest energy challenges. From smart meters that give customers more control over their spending, to AI and drones that keep our networks up and running, innovation is the key to an energy future that supports smart economic growth.

How do we solve the world’s greatest energy challenges? 🌎Today we’re at Innovation Day with @ngpartners_ exploring how innovation & startups are transforming our industry for the better. #NationalGridInnovates

@stevenamapes Thank you for bringing this to our attention. Tagging @gridcustomersuk for assistance.

@nationalgrid a foil helium balloon is across two power lines in Ashford Surrey next to the A308

@gazefc67 Hi Gazza, our local network customer care team will be happy to help with this. You can reach them directly at @GridCustomersUK, call them on 0800 096 3080 (8am-5pm, Monday to Friday) or reach them online at nationalgrid.co.uk/contact-us

@nationalgrid numerous power outages in Barnsley/Cudworth area . WTF IS GOING ON

@EdwinSoyfer Hi Edwin, we appreciate you reaching out. This account is not monitored by our US customer care team, but we’re here to help. 👋 Reach us at @NationalGridUS or by visiting ngrid.com/contactus

@nationalgrid National grid is now billing my business bills of upwards of $5,000 each (normal bill is $100-$200) and it's been months without any answer from customer service. What do I do here?

Power supplies have been restored to all customers connected to our North Hyde substation, including Heathrow, allowing operations to resume at the airport. We are now implementing measures to help further improve the resilience levels of our network. We are deeply sorry for the disruption caused and are continuing to work closely with the Government, Heathrow and the police to understand the cause of the incident. For the most recent information, visit nationalgrid.com/incidents

We’re sorry for the disruption caused by a fire at our North Hyde substation and for the loss of power supplies in the area. Teams have been working around the clock to restore power as soon as possible. Working in partnership with the local network operator SSEN Distribution, the network has been reconfigured to restore all customers impacted, including the ability to resupply the parts of Heathrow airport that are connected to North Hyde. This is an interim solution while we carry out further work at North Hyde to return the substation and our network to normal operation. We are continuing to work closely with all stakeholders to manage this incident, and are focused on returning to normal resilience levels as soon as possible. For the most recent information, visit: nationalgrid.com/incidents

A fire at North Hyde substation in West London has damaged equipment, leading to a loss of power supply in the area. We are working at speed to restore power supplies as quickly as possible and will provide an update as soon as we can.

@emilyegg1 Hi Emily, if you have a power cut, you can get in touch with our customer care team by calling 105 free of charge or reaching out on Twitter to @GridCustomersUK. You can find more information on our website here: nationalgrid.co.uk/power-cut-info…

@nationalgrid we have had a power cut for a few seconds Cold Bath Place Hg2 #harrogate

@2Left4Sum Hi Riley, we appreciate you reaching out. This account is not monitored by our US customer care team, but we’re here to help. 👋 Reach us at @NationalGridUS or by visiting ngrid.com/contactus

So, not only has @nationalgrid thrown a $1500 charge on my account, that isn't mine. They won't solve the problem either. Only provider I have, and they haven't got the skills to fix this issue. Representative that I waited for 45 minutes for hung up without warning. Unreal

@TER4M Hi Toneschi, we appreciate you reaching out. This account is not monitored by our US customer care team, but we’re here to help. 👋 Reach us at @NationalGridUS or by visiting ngrid.com/contactus

Paying $600 a month for electric and powers been out for hours. @nationalgrid is the worse company ever and I can’t wait to put up solar and disconnect from the scam artists Running a diesel generator at this point is cheaper

@darrenwoodiwiss Hi Darren, if you have a power cut, you can get in touch with our customer care team by calling 105 free of charge or reaching out on Twitter to @GridCustomersUK. You can find more information on our website here: nationalgrid.co.uk/power-cut-info…

I have to ask the question. On a still, fairly warm night, do we get a powercut at 1am? @nationalgrid LE16 9PB

@temblerrow Hi David, we're sorry to hear about this. Our local customer care team will be happy to investigate. You can reach them directly at @GridCustomersUK or by phone on 0800 096 3080 (8am-5pm, Monday to Friday).

@nationalgrid please explain to me why a team from your company came out at 1.30pm yesterday to fix an electrical fault next door but dug up my garden without asking? The hole is still there so when can I expect it to be put back to normal? They didn't start work until gone 6pm

@TanyaNorth80 Hi Tanya, we appreciate you reaching out. This account is not monitored by our US customer care team, but we’re here to help. 👋 Reach us at @NationalGridUS or by visiting ngrid.com/contactus

@nationalgrid could you explain please why we will not be getting compensation for power outage but our neighbour has?