NatWest

@doraimonoo Hey! Thanks for letting us know - I've popped you over a DM 😊 - Rachel

@NatWest_Help PLEASE I've reached out multiple times - someone uses my address for their account with you but doesn't live here and never has. How can I remove my address as I'm receiving multiple letters for them regularly.

@niamhskinner Hi, Niamh. Hopefully, you're doing well! The switcher is finished as of yesterday. However, we would love to have you with us at NatWest anyway. You can have a look over our options on our website: 🔗natwest.com If you need anything else, please join me in DM. twitter.com/messages/compo…

@NatWest_Help hi there, I was going to switch to your bank account but I can’t find details on the switch offer of £150 I previously saw. Has this offer finished?

@nathanlock Thanks for letting us know Nathan! Good to hear its all up and running again. 😊 Have a great day! ~Debbie

@NatWest_Help FYI: Your phone banking app has been down for the last 5 minutes (12:13-12:18), saying try later, but is now working again.

@Ef4vescent Amazing Elaine, I am glad you have got sorted with this in the end. If you need anything else, we're here till 8pm.😎 - Tony

@NatWest_Help Thanks - I'm sorted now. Re-registered for online banking and the app and all working 💪

@NatWest_Help Hi. I've just tried to log in to my online banking in the usual way on my mobile and it says device not recognised! What's going on?

@Ef4vescent If you successfully re-registered with the link Elaine, then you may be temporary locked out of the mobile app for 24 hours, this is normal.😊 - Tony

@NatWest_Help I've used your link and tried to register online. I got right to the end and then it says come back when my mobile app is unlocked 🤷‍♀️

@AidenCoutts You can absolutely as long as they're bagged in bags of £1 each, Aiden or alternatively some of our Branches have bulk coin machines - you can find details of our Branches and the service they provide on our Branch locator on our website: 🔗natwest.com/search-results…? ~ Louise

@NatWest_Help can I deposit pennies into a branch if I need to get rid of them (1 pence and 2 pence coins)?

@Ef4vescent I've made a little note here to check back with you tomorrow to see how you are getting on! 😊... 2/2 ~Ruaidhri

@NatWest_Help Crikey, I just wanted to pay someone 2 hours ago before I left the house and here I am no further forward

@Ef4vescent I know that is not ideal but remember our telephony team are always on hand to help you make a payment if you are having issues with the app/online. 👍To make it easier for you, here's the link to re-register via online - onlinebanking.natwest.com/enrolment/re-r…. ...1/2 ~Ruaidhri

@Ef4vescent Before that, could you do me a favour & visit our website directly & click on 'Login' then 'Forgotten your login details' & then follow the on-screen instructions. It would be better to re-register online first which will make moving over to the app a lot smoother! 😊~Ruaidhri

@Ef4vescent Thanks for the screenshots Elaine!👍Totally get how frustrating all of this must be despite you trying so you may find it more helpful by giving us a call on 0345 788 8444 and the team will be able to help you...1/2 ~Ruaidhri

@Ef4vescent Awk no Elaine, lets try some quick troubleshooting and hopefully get this working. Can you just check that you have the most up to date version of the NatWest app installed and that your device software is up to date as well please? - Jenna

@NatWest_Help I'm really struggling. Can't remember my 4 digit Customer Number. Screen says I can get it by entering debit card number on Online Banking facility. When I press the link for that a blank screen comes up. I don't appear to be able to open any Nat West links

@Ef4vescent Elaine, As long as you are clicking on our app everything will be safe to set up again. Have a lovely day! ~Debbie

@NatWest_Help Yes, I can do it - was just worried it migh be a scam

@Ef4vescent Hmm ok I see. Are you able to try re-registering for me Elaine? You should be able to keep your PIN and Password the same but it should resolve the issue. Let us know Elaine! ~ Nicole

@NatWest_Help Thanks. Don't know why I can't DM you as I've done it on here in the past 🤷‍♀️ The app is basically asking me to re-register

@Ef4vescent We're not experiencing any issues on this side Elaine. If you are unable to send us a DM please visit this link to view all the ways to contact us; natwest.com/support-centre… Thanks - John

@NatWest_Help Still can't send you a Private Message either from the link you provided or via your page 😔 Screen just opens and closes when I try. Have rebooted my phone. Is the problem your end?

@Ef4vescent Please do let us know if you face any further issues with this Elaine 😊 ~ Mikyla

@NatWest_Help Okay. Will try that

@andrewworr Hiya Andy, great to hear you're loving the Pots feature! What a great suggestion. I have fed this back to the team on my end and you can fill out feedback regarding this yourself on our form below: natwest.com/support-centre… Maybe we'll see this on the feature in future! -Erin

I like the new Pots feature @NatWest_Help - it does help with budgeting and not spending money I need to pay for subscriptions. Please can you consider a schedule feature? E.g I add money to a Pot & then I can schedule it to be sent back to my main account on a specific date.

@Ef4vescent Oh okay 😕 If you go to our page and click onto message, You can send us a message that way instead? ~Louise twitter.com/messages/compo…

@NatWest_Help For some reason when I click on the Private Message link you sent, it doesn't work?

@Leo_techz1 Hey Leo, I hope you are well today! we'd be happy to help you 😊 You can pop over to our profile and send us a direct message there 👍 ~ Mikyla

@Bristolmary @NatWest_Help Send me a DM for help

Uggh nearly £600 has come out of my @NatWest_Help account that I don’t know about. NatWest make it very difficult for you to report fraud or find out who the company might be.

@Bristolmary Hi there Mary I'm sorry to hear this! Please could you pop us through a DM with your full name, sort code and post code and we can check this out further ~ Nicole twitter.com/messages/compo…