New Look

@motleymee @motleymee Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook I will always look out for her on future visits. She was so happy to help me. The only one to approach me. She found so muc for me to look at Billie you were fantastic ,thank you for all the help x

@newlook 1/2 Billie at your Crystal peaks store is an amazing staff member. Y day she went above and beyond to help me find a white top. She. Looked in the back the clearance rails . She finally found the perfect one. As I was queuing she opened a till so I could get done

@munroney @munroney Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook I don’t know how to get a hold of anyone, the bot on the chat isn’t helping and this account doesn’t deal with this stuff via DM

@newlook I thought I placed an order, been charged, but can’t find the order in my email or on the app?

@AngieCool99 @AngieCool99 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook A bit pointless I went online and was told about 40 minutes to talk to a human on chat. Not great really. Do you use Evri for delivery - only because they are by far the worst delivery courier in the world and always lose/deliver to wrong place/leave parcels in the bin etc

@newlook I ordered a skirt & had the email to say it had been dispatched. Today it was due to arrive, but I got an email saying a refund was being generated 😳. Why?? Called the branch, it had been sent to the wrong one! Why no re-delivery? 😡

@mel_carter8 @mel_carter8 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook good morning, online chat not working and you can’t provide support on here. How do I get in touch about my missing refund please?

@mariannet91 @mariannet91 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook I returned an order nearly 3 weeks ago and still waiting for my money back?? Don’t fancy a 55 min wait for your live chat, can you please help?

@LouiseGolbey @LouiseGolbey Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@MRayns84 @MRayns84 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank your quick assistance .Thanks!

@newlook The store told me to contact the help canter yesterday, so I did, and they said they couldn’t help and I’d need to go in store. Both said they couldn’t and wouldn’t help.

Received some truly awful customer service today from @newlook incorrect information provided and refusal to take responsibility and help a regular customer.