One Stop Stores

@STE2THEV Hi Stevie, thank you for letting me know. Can you please send me a direct message so I can ask you a couple of questions? Thanks, Irene twitter.com/messages/compo…

@onestopstores you have a very serious rat problem behind your store in Bath on James street west ! I’m staying in the hotel opposite and there are rats running all around your bins , there is one less due to this little helper , but you really need to get someone out !

@TelfordLes Hi Les, I'm very sorry one of the lorry's was blocking the road. I've now been able to pass your feedback on to try and ensure this doesn't keep happening in the future. Thanks again for taking the time to let us know. Thank you, Michael - Customer Care

@onestopstores I realise you need to deliver to your stores and we value our local one stop. Please tell your driver we are a small village Wickham bishops with narrow dangerous roads please do not block to very busy filter roads . Not acceptable

@barry5pies could you please send us a DM and I can help with this.

@onestopstores has the North Ormesby, Middlesbrough store reopened?

@steve_msn That speech bubble will likely be the right button

@onestopstores do you know how much sales you lose at Midsomer Norton branch due to people continually using parking spaces but not the store? I go to the garage opposite!

@steve_msn Just press the envelope icon next to the follow button on our account to send a DM -Steven

@onestopstores There is no option to DM

@veteran_393 Good morning and Merry Christmas. Thanks for getting in touch. I am so sorry to see what happened. If possible can you PM me and I will look to help you with this? Thanks, Amreen.

@heatherLxx Hi Thanks for taking the time to get in touch. I am sorry to hear you need to make a complaint about one of our stores. If you can get back to me and let me know what store this is and more information on what's happened I will be happy to help. Thanks Claire-Customer-Care

@onestopstores how can I put in a complaint about staff in one of your stores? There are multiple members of staff in one of your shops that are absolutely vile and it’s actually off putting

@BlastItBle8chy Hi Mark, Thank you for getting in touch. I'd like to look into this further for you, but can you please DM me further information? Thank you, Michael - Customer Care

@onestopstores what’s this disgraceful behaviour? The residents of my road are totally fed up with your over sized vehicles turning up day and night. This delivery in particular takes the piss, 15 mins later total gridlock.

@AOS0304 Hi there, I'm really sorry to hear this, could you please send us a Direct Message with some more information and I can have this looked into for you? -Steven

@onestopstores at your bodium drive store st Leonard’s. Some members of staff refuse to take parcels. Or moan about doing them. Today I was told that a parcel was too big but fitted fine within evri measurements. Evri say it’s fine to drop of there but your staff refuse

@purple_brolly Hi, Thank you for contacting One Stop. I am very sorry to hear about what happened with your complaint. Can you please send a DM through the link attached. This will allow me to help further. Thanks – Iain

@VendingJames Hi, Thank you for contacting One Stop. Can you please send a DM and I will help further. Thanks – Iain

@onestopstores we need some parcel lockers at your Two Mile Ash store please!

@LindseyD92950 Hi there, thanks for getting in touch. I'm sorry, our complaints email is no longer in use. Please can you send over a DM with details of your complaint so that I can assist you further. Thank you, Sharon.

@onestopstores do you have an email for complaints?

@ThatBeardyWeird Hi, Thank you for contracting One Stop. I am very sorry that you have a complaint about a parcel. Can you please send a DM and I will help further. Thanks – Iain twitter.com/messages/compo…

Hey @onestopstores. I made a complaint a couple of weeks ago because one of your staff stole my parcel when dropping off for Evri and nobody has got back to me.

@Lou_MumOf3 Hi there, thanks for getting in touch. I am so sorry to hear this, if you can please DM me so I can look into this for you. Thanks - Jennifer

@onestopstores Why have my local store decided that I can only collect my evri parcels at a certain time??? They're literally holding my parcel hostage! They've decided to stop handling parcels between certain times, this is not correct is it??? They've only got to go grab it! 🤦‍♀️

@BathRoadSafety Hello, I'm so sorry to see this, could you please send us a DM with some more information about where and when this happened so we can look into this for you? -Steven

How not to overtake a vulnerable road user @onestopstores

@chantalckc Hi there, I'm sorry to hear about your experience in store, I understand how disappointing this would be as this is not the expected service to receive from any of our colleagues. Please can you send over a DM with the time of your visit and a description of the colleague. Sharon

@mirrormirror007 Hi there, thanks for getting in touch. I'm sorry to hear that there is a trapped gull within the Scarborough one stop store, this is terrible to here. Please can you send over a DM with more information so that this can be looked into and raised. Thank you, Sharon.

@onestopstores Huntriss row Scarborough u are denying access 2 people to rescue a trapped gull in your building netting causingsuffering to a wild bird protected under animal welfare laws. Owners have a legal responsibility to prevent their netting from trapping /harming wildlife

@newrich83 Good evening, thanks for getting in touch. If possible can you please PM me your details and I will look into this? TY - Amreen

@Expat2Uk Good morning, thank you for getting in touch. I'd like to look into this further for you, but can you please DM me further information? Thanks - Michael twitter.com/messages/compo…

@onestopstores one stop at WV108DS Bushbury Wolverhampton needs more attention as it is mostly out of stock and also it's not having most of the items...needs expansion. Pls look into it as it is aiding the local community which is growing faster. Thnx