@pacificfoods Yes we consumed some of the product and we still have the object in our possession. If you provide a way to contact like a email we can discuss it more
@Campbells do you guys always put hard wood chucks in your pace salsa. Tonight while eating homemade tacos I put salsa on it and bit hard into the wood. It smells exactly like pace salsa
@charismachuck Thank you for reaching out and we're sorry to hear this! The caps are designed to open the inner seal for you. Once twisted, the prongs on the bottom of the cap push the inner seal down and over for you. Thank you and we apologize for the confusion!
@Campbells@thecampbellsco
I heard you own Rao’s
Why is there rubber & plastic in my jar of sauce, I could’ve choked and died
Awaiting a reply, DMs are open.
@Kai_Patricelli@thecampbellsco@Campbells We’re truly sorry about the situation. If you’d like, we can offer you something for your next purchase and share your feedback with our quality team.
@thecampbellsco@Campbells We did consume it but spit it out, we are ok for now. I do not have it anymore as this was a week ago & received no response. Would definitely like to report this. Thanks.
@DinosaursMann@PepperidgeFarm Hi there, thanks for taking the time to flag us. When you have a moment, go ahead and send us a DM with the product information printed on the packaging, material found, and store location. We'd like to further assist with this issue. Thanks.
@readsmp Thank you for taking the time to contact us. We’d like to apologize for your unpleasant experience with our product. We definitely want to investigate this for you. Could you send us an email through our website here: bit.ly/3pwyJuE or give us a call at 800-668-3172?
I tried something new and regretted it. After eating a bowl, I found black stuff at the bottom of my bowl. I went back and cut the box open and can't unsee this! Why @pacificfoods ??
@calmchakras Hi there, thank you for reaching out, please give us a call at 800-668-3172 or email us here: pacificfoods.com/contact-us/ and our Consumer Affairs Team can help you with that issue!
@thiswaltz5 Hi there! Thank you so much for reaching out. We would like to hear more and ensure this carton is safe for consumption. Please give us a call at 800-668-3172 or email us here: pacificfoods.com/contact-us/ and our Consumer Affairs Team can help you with that question!
@graceworld77 Hey there, we're not sure why you may have experienced a jelly consistency. We'd be happy to discuss this further with our team internally. Just give us a call at 800-668-3172 or email us here: bit.ly/3pwyJuE
@pacificfoods why does your bone broth never have a thick jelly like consistency? Is it real bone broth and does it actually have 9 grams of protein and collagen how real bone broth is supposed to have? Anytime I’ve made bone broth it’s always jelly like after being cold. Yours is like water after being in the fridge… please help it make sense. Thanks! @US_FDA
@kheiden The tamper evidence is provided by a ring that is attached to the cap, also known as a drop band or neck band. The attached ring provides evidence that the cap has not been removed and the carton remains safely sealed.
Maybe it's just me, but I like the assurance of seeing that my food was sealed. I don't need you to "make it easy" for me. How do I know this was sealed properly @pacificfoods ? Sorry but I won't be buying anything with this packaging again.
@Scarface2k1 Thank you for letting us know, we're sorry to see this and would like to make this right. Please send a private message, using the link in this message, with the barcode number and full date code from the carton. Thanks! twitter.com/messages/compo…
@Kookee2k2 We're happy to help!
Check for tabs or instructions
Use scissors or a tool if needed
Apply gentle pressure on creases to weaken the adhesive
Slide your finger along the sealed edge for a small opening
Open gradually with slow, steady movements
Ask for help if you're struggling
@BingSeaBreeze Hey there, we're sorry to hear the Thai Sweet Potato Soup was not up to your liking. Please call us at 800-668-3172 or email us here: pacificfoods.com/contact-us/ and our Consumer Affairs Team can assist you.
@pacificfoods I’ve been buying your broths for a very long time and I love them but I’ve always wondered why you don’t have different coloured caps for each flavour.
@signednesh Thank you for bringing this to our attention. We would like to look into this further. Kindly give us a call at 800-668-3172 for more assistance!