ParcelHero®

@LauraAsbury89 @parcelforce Dear Laura, Thank you for getting in touch. I can see that our Customer Support team has already reviewed and worked on your case. I’m really sorry for the inconvenience this has caused. If you need any further assistance, please don’t hesitate to contact the Customer Support ...

@ParcelHero Please explain how you can demand/debit additional surcharges without providing any evidence. You state that @Parcelforce carried out a dimension audit, yet no measurement records or photos have been supplied. A formal complaint is now in the post.

@currlybob @mottab @parcelforce Hello Currylybob thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? T...

@mottab @parcelforce @ParcelHero Parcelforce are the worst delivery company

Shipped 6 boxes with “Parcel Protection” (£3,000). 5 arrived damaged. £1,550 loss.Weeks of emails: £0 refunded. Reasons? Packaging.Exclusions. Deadlines.“Protection” that disappears when you need it isn’t protection — it’s misleading. #ConsumerWarning @parcelforce @ParcelHero

@Englishpent Hello William, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with ...

@ParcelHero TRUST PILOT reviewSteve English GB•1 review Feb 5, 2026 📷VerifiedIVE JUST DISCOVERED YOU CHARGED MY CARD… IVE JUST DISCOVERED YOU CHARGED MY CARD AN ADDITIONAL LARGE PARCEL SURCHRGE OF £180.77 !!! , WHICH DID NOT SHOW WHEN BOOKING THE PARCEL IN WITH THE CORRECT WEIGHT

@DaveGre63267872 Hello Dave, thank you for getting in touch. I’m really sorry to hear that this is the situation and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer...

@Zapdosuk @Zapdosuk Hi Ian, we’re truly sorry to hear about your experience, and we understand how frustrating this must have been. Kindly send us a message with the shipment's tracking number so we can review this with our relevant team. Kind Regards, ParcelHero® Customer Service

@ParcelHero can someone help me about a claim for damages I think the chat bot is emailing me is stuck in a loop because it keeps replying the same email to be over and over again

@stephaniebull3 @stephaniebull3 Sorry for the inconvenience. The team is aware of the issue and the urgency around the labels. Please refer to them directly for updates. Regards. Alex.

@ParcelHero I have been waiting again for 24 hours for you to respond with my customs labels. Your process around this is very poor and your customer service do not respond. I need the updated labels to print and attach to the shipment today. 1z7e524x6894337245

@stephaniebull3 Hello Stephanie, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch wit...

@herokenny75 @ParcelCompare Hello Margo, thank you for getting in touch. , Unfortunately there is no phone number we could provide for Parcel Hero as all transactions are handled through email. You may find this at the ParcelHero website. If you have a package concern you may provide the tracking number ...

@ParcelCompare do you not have a phone number that people can call?

@gavstar88 Hello, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Thanks agai...

@ParcelHero why does the “appeal” link not work on your email about a “recalculation” of my shipping costs, which are going to cost me £130 instead of the £40 you quoted… AFTER the parcel has been delivered. Yet the “pay now” one works flawlessly… Weird that.

@Real_G88 We’ve acknowledged your request and this has been passed on to our customer support team. Please refer to the support team already handling your case. Apologies for the inconvenience and thank you for your patience. Regards, Alex.

@ParcelHero hello can I make a complaint….

@Englishpent Hello William, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with ...

@Real_G88 Hello Gene-Anthony, thank you for getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in to...

@ParcelHero hello, where can I make complaints and claim refunds?

@Real_G88 thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with you soon. Thank...

@Real_G88 • Hello Gene-Anthony, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Supp...

@RyanThomson4454 Thank you for getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with you soon. T...

@ParcelHero is utterly dismal service part of your business ethos? I sent a parcel for next day delivery on the 28th Jan. still no sign of the parcel being delivered to my customer. I raised a query on your website about this on the 2nd Feb. I keep getting responses stating I’ll receive an update in 4 hours. 48 hours later still no meaningful update. No way to do at anyone either other than your automated emails? Further to that I booked a second parcel for collection yesterday. No one turned up to collect.

@SpursBunion Hi, I am truly sorry to know about your trouble. Could you kindly provide the tracking number of your shipment so we can review this matter with our Customer Support team? Thanks, Alex.

@ParcelHero hey guys I have contacted your overseas customer care team and am going in circles with the easiest case to solve. I am missing a parcel from DPD as a label was scanned twice. I just need for you to set up an investigation. V simple. Can someone get in touch pls

@SamKensdale Hello Samantha, thank you getting in touch. They have assured me that they will be in touch with you soon. Thank you again for messaging and I hope this situation is resolved quickly. Regards, Alex.

@ParcelHero I arranged for a collection from Tenerife yesterday and gave no collection information from you and the parcel hasn't been collected? I have tried to find a phone number for you and nothing is visible on your website. Please provide me with a phone number

@SamKensdale Hello Samantha, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with...

@SamKensdale Hello Samantha, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Th...

@Englishpent @mubillyboy Hello William, thank your patience. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with you soo...

@mubillyboy @ParcelHero THEY TOOK £287 FROM MY BANK ACCOUNT TODAY, ir we get together we can sue them for bankruptcy

@ParcelHero why have you helped yourself to money without telling me why you've taken it from my bank....are you just another scam company, you gave no reason for helping yourself.

@stephaniebull3 Hello Stephanie, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch wit...

@ParcelHero why does your customer service team say they will respond and never do. Been waiting 2 days for confirmation but you have taken the money from the card. Email stephanie@rodelleva.com Your service staff Joseph Moore has not responded since yesterday.