ParcelHero®

@ChantelleT73440 Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number via DM so I can chase this with Customer Support? Th...

@ParcelHero trusted you with an important parcel for a really special occasion WEEKS ago. Nobody can tell me where the hell this parcel is and what has happened to it? No explanation whatsoever. DO NOT ever trust this company with your parcels!!!

@santhous_S @UPS Hi @santhous_S,  Thank you getting in touch.  I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch ...

@ParcelHero @UPS I paid for next-day/guaranteed delivery for an urgent travel document to arrive on 13 May. It is now delayed by 2 days, despite paying express charges. Because of this failure, I cannot return to the UK as planned and now have to rebook my flights and ....

@santhous_S @UPS Hi @santhous_S, Thank you for providing the necessary details.  I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up, and they have assured me that the...

@claydon_calder Hello, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you DM us and send me your tracking number so I can chase this with Customer Support? ...

@ParcelHero I've made a mistake with a collection address, though it is on the same road. Please could you amend?

@santhous_S @UPS Hello @santhous_S, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support...

@mikelectricstuf Hi @mikelectricstuf, Thank you for reaching out and for your interest in booking with us. Please note that if you are sending a shipment within the US, the recipient must have a local US phone number so our carrier can contact them should any additional information or deliver...

@Parcelhero there is a problem with your website - sending to the USA it only accepts a US phone number, but the receipient in the USA has a UK mobile number, which it won't let me enter.

@DavidClydeJack Hi @DavidClydeJack We’ve received enough information to move forward with your concern. According to our Customer Support team, the refund has now been processed and should reflect back to your original payment method within 5–7 working days. Should any other concerns arise,...

@ParcelHero I have paid money to sends parcel to Australia but I do not have any documents so it cannot be posted. I have sent numerous messages but your AI bot simply raises tickets and nothing happens. Can you help or issue a refund?

@DavidClydeJack Hi @DavidClydeJack, Thank you for bringing this to our attention. To help us resolve this as quickly and accurately as possible, could you please send us a DM with the email address used at the time of booking? Thanks, ParcelHero® Customer Service

@DavidClydeJack Hi @DavidClydeJack, Thank you for bringing this to our attention. To help us resolve this as quickly and accurately as possible, could you please send us a DM with the email address used at the time of booking? Thanks, ParcelHero® Customer Service

@DavidClydeJack Hello @DavidClydeJack, Thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Sup...

@sarah_balme @sarah_balme Hello, thank you for getting in touch. Our customer service team already had a response on your case. Thank you for your understanding. Regards, Alex.

@ParcelHero you are trying to charge me 180 extra for a shipment because you say the weight or dimensions are more. This is totally outrageous; I know I submitted the correct figures. In my opinion this is a scam. Shame on you

@sarah_balme @sarah_balme Hello, thank you for getting in touch. We apologise for the delayed response. Our customer service team is already looking into your case. Response times may be slightly longer than usual due to a higher volume of inquiries, but please don’t worry—your query is al...

@sarah_balme @sarah_balme Hello, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch ...

@SecondWvtg Hi, I am sorry to hear that you haven’t received the shipping label yet. Kindly share the shipment reference number and the email address associated with the shipment via direct message so we can review this further. Thanks, Alex

@ParcelHero hey I need help with my order asap the labels didn’t generate and needs to be shipped out today

@sarah_balme @sarah_balme Hello, thank you getting in touch. Our Customer Support team will take a look into your case, with case number 5388815 and I really appreciate that this situation needs to be resolved quickly. They will be in touch with you soon. Thank you again for messaging and ...

@sarah_balme Hello, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Thanks again.

@Reviewer58 @Reviewer58 Hello, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch w...

Disappointed with @ParcelHero — they promised a full refund if cancelled, but only a partial refund was issued, and they’ve been non-responsive. I wish I had booked directly with RoyalMail instead. First and last time I’ll be using #Parcelhero 🤢 Just sharing my experience!

@Reviewer58 Hello, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Thanks agai...

@GYRFM_ @UPS @MartinSLewis @GYRFM_Hello, thank you getting in touch. I can see that our Customer Support team are already looking into your case, and I really appreciate that this situation needs to be resolved quickly. So, I have chased them up and they have assured me that they will be in touch with y...

@UPS Do not use @UPS or @ParcelHero Took insurance & both items were damaged by ups,they are claiming they are not packaged sufficiently. They have never been unpacked from when they were sent. Both packaged differently, both damaged shows a lack of care! Scam for @MartinSLewis

Would avoid anyone using @UPS @UPS_UK Sent an item, driver said it was fine as it was in the packaging it was delivered to me in. Took insurance & they are trying to decline the claim. Do not use them as both items got damaged but it's not their fault! #DeliverWhatMatters

@GYRFM_ @UPS @MartinSLewis Hello, thank you for getting in touch. I’m really sorry to hear that this is the situation, and I absolutely appreciate that this needs to be resolved quickly. So, to get things moving, can you send me your tracking number so I can chase this with Customer Support? Thanks agai...