ParkMobile (USA)

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

@oaktree310 We are sorry for this unfortunate circumstance. We are currently checking in with the client to resolve this issue. Please bare with us and we will follow up with you once our investigation has concluded.

@Parkmobile once again overcharging for the Wesmont lot. Kiosk on site, NJT, and Park America all show it should be 4$ but ParkMobile chooses to overcharge their customers

Parking reservations are provided on a first come, first serve basis and the parking operator may tend to oversell their parking inventory where the area is completely full and no spaces are available. ParkMobile does not own, operate, or manage the parking areas where you park. ParkMobile is an alternative payment option for your parking area and permit provider. Please contact the facility directly if you have any questions regarding parking availability or assistance is needed on-site.

@Parkmobile I ended up canceling my reservation and had to drive around for AN HOUR to find other accommodations. The parking should be localized with attendants at all lots. Why is this not happening?

@Parkmobile @LAZParking fix your apps and lot availability. I had a spot reserved through SpotHero and showed up 2 hours early-the lot was overbooked. Fix it.

@Jhlee1286 We’re sorry to hear that you’re experiencing this. Let’s see what we can do to help. Can you please DM us the parking zone number so we can look into this for you.

@CityOfDallas your ParkMobile app is freaking stupid!!! Why won’t it let me pay past 5pm but more importantly, why does your damn parking reset at 5pm regardless?!?!?

@ToddHensley Hi! We apologize for any inconvenience caused. If you delete and reinstall the app, it should resolve this issue. Please DM me if you need further assistance! Thanks!

@Parkmobile the phone number verification does NOT work. I’m on iPhone.

@MickSchuster Let’s figure this out. Send us a DM with your email address, and we’ll look into this right away.

@Parkmobile If you force me to round up to $25 for a $3 parking stay, something is very wrong. Why are you holding onto the customer’s money???

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

@pk_sleepy We’re sorry to hear about your experience. We’d like to look into this. Please send us a DM with your email address associated with your account.

@Parkmobile You charged me for free parking

I am sorry for your frustration. Unfortunately, the parking times and cost are configured by our clients, as we are simply facilitating the transaction. I strongly encourage you to reach out to the owner of the parking area and let them know that you would like different options with your parking.

@Parkmobile has been overcharging for the Wesmont NJ transit lot 3445 since January and will not fix it.

@Mikemye82664604 We hate that you’re having issues. Send us a DM with your email and a description of the issue and we’d be happy to help.

@Parkmobile @LakeWorthBchPBC this app sucks - couldn’t get it to load and totally ruined a day at the beach not that you fucks would care

@CKurtzman @TMobileArena Hi there! We’re so sorry to hear that you’re having trouble. Shoot us a DM and we’ll figure this out together.

@Parkmobile your site sucks. Can’t buy parking for @TMobileArena today.

We apologize for any trouble this may have caused. When you park your vehicle, you must ensure that you are parking in an area with ParkMobile stickers and/or signs with our logo, phone number, and zone number. Make sure you are entering the posted zone number that appears on the sign or sticker in your parking area. When you use that zone number in your app, follow the remaining required prompts, and agree to the charge to start parking, you will have paid for parking and will be ready to go.

@Parkmobile my zone isn’t listed on the map….how do I pay?

@DaveyWithCV Hi! If you delete and reinstall the app, it should fix your app issues. DM me if you need assistance! Thanks!

@MiamiBeachNews Why is public parking so horribly complicated? Signage bad, Parkmobile text doesn't work, convulated apps. Why would tourists wanna deal with this?!

Miami Beach Requires Event Organizers to Focus on the Environment — The new requirements are consistent with various sustainability initiatives — Details: miamibeachfl.gov/wp-content/upl…

@Gpg221 We’re sorry to hear about your experience. Please send us a DM with your login details and a brief description of the issue or inquiry. We're here to help!

@Parkmobile your support services stinks. Tried to contact and was on hold for 15 minutes and no one ever came on. Only their air side. After that long can't hold any longer. Terrible

@WendyStevens We know how frustrating this is. Please direct message us with and include your email address. We’ll look into this and follow-up with you ASAP.

Yes, I have a question. I used my ParkMobile app this past weekend. I entered my friends plate number correctly. I paid for three hours that is in my app however they got a $75 parking fine taped to their window. I double checked that we were in the right space and I had added their license plate correctly. I’ve contacted you guys. I’ve hit up your support. I’ve gotten zero response at all. Can somebody please help me?

@jon_elhai Hi there! We apologize for any inconvenience this may have caused. Can you please DM me so I can further assist you with this? Thanks!

@Parkmobile - please stop sending unsolicited notifications in your app. Even when the marketing communications option is turned off, we still receive your spam notifications. Please stop.

We would love to provide that feature! Unfortunately, our app is bound by the same restrictions that the parking meters are, including minimum parking times and no refunds. I understand your request and strongly encourage you to reach out to the owner of the parking area and let them know that you would like more options with your parking.

This is a good example of government authoritarianism over citizens. There is absolutely no reason why there shouldn’t be a way to correct or refund a simple mistake like this. The real issue is that the system isn’t designed with flexibility or customer experience in mind. In a private company, they would usually be happy to change the zone or issue a refund to keep the customer satisfied. But when a service operates like a monopoly under government control, there is no incentive to improve efficiency.

@jasonkarns Oh no! So sorry you are having issues. Can you please DM me your email address and license plate number on file so I can look at your account? Thanks!

Some serious great UX at @Parkmobile doesn’t let you terminate a parking session early. So you just get their enormous (and battery draining) countdown with no way to dismiss. Normally that thing is nice, but a 15 hour parking session!! wtf I guess they want me to uninstall

@ARDeez247 Thank you for following up. It appears there was a minor error but the issue has now been resolved since then. If you have any questions or further concerns then please do not hesitate to DM us. Have a great day!

@Parkmobile Those were outside of Oxford exchange in freakin Tampa Florida lmao. That is not what the rate should be …… zone 9923

Hey @Parkmobile - fix your shit. Wow.