Pep Boys Auto Service & Tires
37.4K posts
Pep Boys Auto Service & Tires
@pepboysauto
Trust Pep Boys to Keep You Moving: Oil Changes, Tires, Major Repairs, and More
Katılım Ekim 2008
2.2K Takip Edilen20.2K Takipçiler
@pepboysauto Thank you for your prompt response. Should I email pep social and send contact information or Dm this account ?
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I had the worst experience at the @pepboysauto in manassas Virginia. The store leadership is unapologetic, unresponsive, and they move with no sense of urgency. I brought my Lexus there for tires and it was the worst decision. I would like to speak to an executive regarding this
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@dbllngem We’re sorry to hear about your concerns regarding your mother’s recent service experience. We’d appreciate the opportunity to review this matter further. Please send us a DM with the store location and any additional details so our team can look into this.
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@pepboysauto I see you’re into misleading my almost 80 year old (single) mother into brake work that she didn’t need. I also suspect the $1000.00 on tire rods and ends already spent on a car with under 70k was BS too!
My fellow attorneys and I are looking into all of this.
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@VanHoeven22 Hello Kyle, Ari here to help. We’re really sorry to hear about your experience, especially after multiple attempts. We understand how frustrating this must be. Please send us a DM with more details, or email customersupport@pepboys.com so we can assist.
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@pepboysauto why doesn’t CT honor their reservations? Third time I tried to get an emissions test and either they haven’t been at the shop or their didn’t honour my appointment. Than just rude. Why are you able to even do these tests for the @CTDMV
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@KXaxo67717 Leah here, we’re sorry to hear you felt that way during your visit. Our customers should always feel respected and comfortable, regardless of their level of automotive knowledge. Please send us a DM with the store location so we can look into this further.
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@pepboysauto employees just love to shame like I am here to service my car and they are talking to me like a child…. If I knew how to prevent issues with my car it wouldn’t have any issues…. Let me just pay and go
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@Marlinjeff Hi Jeff, Ari here happy to help! To view all of our current coupons and special offers, please visit pepboys.com/sale-specials-…. There you’ll find the latest promotions available for services and products. Let us know if you have any other questions.
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@pepboysauto got any coupon code promotions? Thx! couponfollow.com/site/pepboys.c… via @couponfollow
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@naanaanabooboo Hey, this is Ari again. As mentioned before, we already replied to your DM. We’ll be waiting for your response there or via email. Unfortunately, we can’t continue assisting publicly. Thank you for understanding.
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@pepboysauto yes you asked me to send a DM with the information and i did but have not received a reply, so i was making sure you knew i sent it.
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also
@pepboysauto
didn't fix my f-ng car and after 4 months they TOWED it and sent me a bill for $3000. suing your f-ng asses, you illegally impounded and redistributed my vehicle after months of avoiding calls and actions
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@naanaanabooboo Hello, you’re now speaking with Ari. We previously responded to your message, but in case you haven’t seen it or don’t feel comfortable communicating through this channel, you can also contact us at customersupport@pepboys.com. We look forward to hearing from you.
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@davidmesserly Leah here, we’re sorry to hear about your experience and understand how frustrating that must have been David. That’s not the level of communication or service we aim to provide. Please send us a DM with your contact information so we can look into this further.
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@pepboysauto no one ever told me - would have waited another 30 minutes (1 hour after my original appointment) before anything even got started on my car. What a clown show. Seriously - do us all a favor and close the location yesterday.
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@davidmesserly Leah here, we’re sorry to hear about your experience and understand how frustrating that must have been David. That’s not the level of communication or service we aim to provide. Please send us a DM with your contact information so we can look into this further.
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@pepboysauto you should immediately close your Davis Circle store in Raleigh. Appointment at 1pm for state inspection. Show up early. Register and wait 30 minutes - car still in same spot I parked it. Ask why - told all techs who can do inspections went to lunch! Gone for 1 hour!
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@helpingmom1965 Hello, I'm Ari, and I'm sorry to hear that you're feeling this way. I would like to look into the matter and see how I can assist you. Please feel free to send a direct message or an email at customersupport@pepboys.com.
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@pepboysauto is evil
Oeingo Boeing-Go@oeingoboeing
I don't like being bullshitted by a place I contracted with to simply replace tires and do an alignment on my 2.5 year old SUV...especially when I was just underneath it yesterday replacing the brakes they say are "worn-beyond-limits." "Oh, you don't say? That's surprising...since I literally just replaced them myself yesterday and the car has less than 50 miles on them." "Oh..." "Yeah...oh." "Well your rear shocks are leaking." "No they are fucking not." I used to know almost everyone that worked at this particular Pep Boys from the manager on down. It used to be a place I could trust to send my wife if she had car issues while I was out of town. Since I was last in, there's apparently been a lot of change.
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@RealWaKhan @Hertz Hi there, thanks for reaching out. If you need assistance, feel free to send us a direct message with more details so we can look into this for you. -Rica
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Fraud exposer say his deposits are being held as pending since from many days which is causing "false negative" balance on.his account. He called bank but some1 impersonated a Wells Fargo manager on a recorded call. @WellsFargo
@CFPB
@FTC
@ChicagoMayor
@ABC7Chicago
@NBCChicago
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@RealWaKhan @Hertz We’re sorry to hear about your concerns. We take allegations regarding service experiences seriously and would like the opportunity to review this. Please send us a DM with your contact information, store location(s), and any additional details so our team can look into this.
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This "pending/delay manipulation" is being done by teams who coordinating with eachother. They coerced staff at @hertz Broadview branch and @pepboysauto in specific locations and asked them to not to work on his car. More proofs coming.
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@peachygirl86 Hello, this is Imee. We’re very sorry to hear about your experience. This is not the level of safety or workmanship we expect. Please contact us at pepsocial@pepboys.com so we can look into this further and assist you directly.
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@pepboysauto
Ac compressor replaced at pep boys
Almost get hit at damn red light speed limit 55 miles per hour due to they messed up my car it shakes and cuts off of the ac is off while driving due to it shut completely off
No ac running cut completely off at a
Red light
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@RealWaKhan @Hertz Hi there, we take safety and service concerns seriously. Please send us a DM with the full details (exact location, vehicle information, and a good contact number) so we can properly review and escalate this with the right team. -Rica
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Dear @Hertz someone is coercing your staff at Broadview, Chicago and also @pepboysauto in two locations to not to give functional car to fraud affected individual. That "someone" is not from tech staffing fraud firms. INVESTIGATE!! They messed with car engine!!
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@joethebluesman1 Hi Joe, we’re sorry to hear about your experience and appreciate your feedback. Please send us a DM with additional details so we can assist you further. -Rica
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@pepboysauto im old, most of my life, pepboys was the best stocked most complete auto parts store. they did repairs, but never high trust and ALWAYS rude.
yet
somehow
the parts store is gone and the shitty repair department survived.
#whywesrepissed
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@ericmorganmusic @ChonelEnsen Hi Eric, we’re sorry to hear you’re experiencing engine trouble. Please send us a DM with your contact information, vehicle details, and the Pep Boys location involved so we can look into this further and assist you. -Rica
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i got fired from my job today. i really thought i was over @pepboysauto but i guess im not. i want to do this in the store but i know i shouldnt. i probably will.
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@dustinwesley @geraldstires Hi Wesley, we hear your frustration—this isn’t the experience we want for you.
Please give us a chance to make things right by sending us a DM with your contact information and visit details, so we can follow up with the stores.
Thank you for bringing this to our attention. -Rica
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@pepboysauto sucks. Two locations, and both not willing to simply plug a tire for me, and I’m there an hour before they close. See ya Monday morning @geraldstires
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@dugboy8 I’m sorry you’re having trouble getting an update, that’s definitely frustrating. Please send us a private message with your contact information, the store location, and any case or claim number you have so we can escalate this to the appropriate team and assist further. - Leah
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@pepboysauto 2nd part. Bring damaged wheels back to them and I check would be mailed. I cannot get any help now on when my check will be mailed.
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