Portland General

@pnw_adventuring Happy to do so, you're welcome!

@portlandgeneral Thank you for answering me! I actually really appreciate that

Hey @portlandgeneral what caused the outage around 1am today in and around Tualatin? I can’t find anything online and I’d love to know why/how it happened

@hexawow Yes, we have a Rate Analysis Tool on our website that will show you a Pricing Plan Comparison based on your electricity use history. Please check out our Energy Tracker at portlandgeneral.com. Or call at 503-228-6322, M-F from 7am to 7pm for assistance if needed.Thank you.

@portlandgeneral do you offer any sort of estimator/calculator for your "Time of Day" pricing? You have all my data, I'm wondering if there's a realistic way to determine if the switch would make sense for me based on my actual usage history.

@TomC90288555 Hey Tom, please send us a direct message with your address and we can provide details about your outage.

@portlandgeneral our power is out in 97035 What is going on ????

@bwwjr Hello, power was restored to that outage. Please DM us with your address if you are still without power and we will re-report it to Repair Dispatch. Thank you ~Allie L.

@portlandgeneral hey! Any ETA on the Tigard Power Outage (Tree Down on Walnut)? Website is not showing one.

@DeweyEggers Hi Dewey, if you DM your address, I can look up the latest info related to your outage. ~Allie L.

@portlandgeneral can I get an update on an outage? Thanks

@PSthatsKim Hello Kim, thanks for contacting us about your account. We aren't able to assist you via email or social media direct messaging. Please call Customer Service at 800-542-8818. We're here Monday - Friday from 7am to 7pm to help. ~Kristine

@portlandgeneral i have an issue of PGE amd a stranger closing my account without even receiving a notive about it. Then 2-3 months later I am getting retroactively billed which I don't trust. I am trying a compromised solution and emailed and DM'd you about it but no response.

@chorg2005 Hello Chad - thanks for reaching out. We haven't had any reports of issues with the outage map at portlandgeneral.com/outages/. Could you provide details? ~Kristine

@portlandgeneral outage map not working?

@KimPhantistic Hello - thanks for contacting us. I'm sorry about the confusing messaging. Please call us at 800-542-8818 to verify your payment. We're here Monday - Friday from 7am - 7pm to help. ~Kristine

@portlandgeneral Your Pay Bill website page gave me this response after I paid my bill: "Your payment will be updated in sometime." Does this mean it will be updated sometime? Does this mean it will be updated in a few hours or days?

@RockStarMusick I'm so very sorry about the delays in responding to you and getting the power restored. Please call us at 800-544-1795 for assistance. This number is staffed 24/7. ~Kristine

@RockStarMusick I understand your frustration,I am sorry that your power is still out. Please know that the crews will be working around the clock until service has been restored to all customers. If you have a medical emergency, please call 911. We appreciate your patience.

@Mikey_Soriano23 Hi, Mikey. Can you please send us a private message with your address, and we can take look? Thanks. ~Patty

@portlandgeneral Reported outage late last night and now it dropped off, but am still out of power. Can you please make sure that my house and area is still out of power at this point?

@MaxPowers1618 Hi, Max. As things change and crews restore service, we'll update the restoration times on the website and mobile app. For medical concern please check out our website: portlandgeneral.com/outages-safety… and if there is a medical emergency, please call 911. Thanks for your patience.~Patty

@portlandgeneral @Ideas_by_Sarah All of Gaston and Laurelwood is out of power. We have at risk folks in our community that require power for medical conditions. We need an ETA for area for power restoration!

@portlandgeneral Power outage in 97123. Unable to access your website.

@Amos52100 Hello. We're working as quickly as safety allows to restore service to those without power. Due to the damage caused by the storm, we don't have an estimated time for restoration. You can check our website for updates: portlandgeneral.com/outages. We appreciate your patience. ~Patty

@portlandgeneral Any news on progress?

@EricMatthews_69 Hi, Eric. We understand it's frustrating to be without power. We're working as quickly as safety allows to restore service. As things change and crews restore service, we'll update the restoration times on the website: portlandgeneral.com/outages. We appreciate your patience. ~Patty

@gymrat_10 Thank you, could you DM us so we could get a little more information? ~Allie L.

@portlandgeneral I believe your substation 122nd and Sunnyside is having issues. Low frequency humming the past 2 nights starting around 8:40pm. Can be heard between south of Kaiser and Mt Scott Elementary school.

@kepola808 Hello, We did have a planned outage that had an unexpected complication requiring additional customers to lose power due to safety concerns. For additional concerns, please call 503-228-6322. Thanks ^Leah

We have been w/o power for an hour, @portlandgeneral. Initially the cause was unknown. Now I see on your website it’s due to maintenance & power restored at 4pm. NOT GOOD ENOUGH! No warning to let our neighborhood know. And you have nerve to raise our rates!

@SWorld82103 Hi there, We're working to help provide solutions for those affected, whether that's updating the account's eligibility for a bill discount, refinancing payment arrangements, or reviewing other options. For any questions or inquiry, please call 503-228-6322 from 7am - 7pm. ~Mel

@portlandgeneral are you doing anything to help your customers bc of the gov shutdown?

@FBIinformant37 Hello, PGE bills based on actual usage. The energy use graph you view online may show estimates for the usage, but that is not what we use for billing. To discuss your specific account, please call 503-228-6322. Thanks ^Leah

Why does PGE estimate my power usage for my bill when my power was out due to a storm? If there was no power coming to my meter it should reflect that and not need an estimate! @portlandgeneral