Pure Cremation

Pure Cremation Funeral Planning Limited is a funeral plan provider dedicated to Direct Cremation, an alternative to a traditional funeral.

@carolineharry We can see that we have been in contact regarding your feedback and are very sorry for any inconvenience caused. If there is anything further we can assist you with, please do let us know.

@purecremation phoning potential customers at 7:45pm isn’t going to gain you customers. Me and my husband won’t be registering with you. You’ve hounded us relentlessly since we made enquiries. Calling late in the evening is the last straw!

@joseph3452 Thank you for bringing this to our attention. Your feedback is important to us and has been taken on board. If you would prefer no more contact, please send us a private message with your number or email us at customercare@purecremation.co.uk, and we will action this right away.

@purecremation I on line enquiry now bombarded with calls from this ignorant company 2 calls in the space of 5mins this bad business behaviour so I forgot one won't be connecting them again and if they keep doing it the ombudsman will be informed

@21_kathryn To find out how your details were obtained, please refer to the bottom of the mailing. Alternatively, get in touch with us on 0800 033 7737, and a member of our team will be happy to confirm why you have received it and opt you out of future mailings if you prefer.

@purecremation It is the fact that the letter had my full name on it. We now have GDPR; therefore, I would like to know who gave you my personal information!

Have got no idea where you got my personal details from @purecremation given GDPR and all that! but I haven't requested your sodding brochure, and I am not interested!!

@_Jen175_ Please accept our sincere apologies for any upset or distress caused by our mailing. We will ensure that these details are removed immediately, please send us a private message, with your full name, address and postcode.

@mike7dunn We can add you to our Do Not Contact file to prevent further mailings from Pure Cremation. Please send us your name, address & postcode in a private message.

@purecremation can you stop sending me letters! I’m fucking 44 years old!

@TheExileUK We'd be happy to update your contact preferences. Please send us a private message with your full name and contact number and we'll ensure you don't receive any more calls from our team.

@purecremation please stop phoning me every week. I am beginning to feel like a coffin dodger!!

@PaulSkillington We're sorry to hear our mailing arrived during this time. If you would like to opt out, please get in touch in a private message with your full name, address and postcode. Alternatively, you can also use the details in the mailing to opt yourself out.

After a week’s stay in hospital, one of the first letters I receive through the post is from……@purecremation I mean seriously? 😳 After a week of worry for my nearest and dearest, it’s not what we need.

@LedByDainkeys Please accept our sincere apologies for any upset caused by our mailing. We will ensure that these details are removed immediately, please send us a private message, with the full name, address and postcode you would like us to exclude.

Exceptional marketing from @purecremation, the person it was addressed to died 3 years ago!

@ErayM2014 We would be happy to look into that for you. Please send us a private message with your full name and plan number, or get in touch with us on 0800 033 7737.

@purecremation Hi. I have a plan starting early last August. I'm just trying to find out if I've redeemed my 50 pound gift voucher?

@lifechance29 Thank you so much for your thoughtful feedback; it's greatly appreciated.

@purecremation excellent! Thoughtful Kind & Timely service. Thank you ❤️

@doingalrighty @beffybadbelly We'd be happy to remove your address from our mailing list. Please email us at customercare@purecremation.co.uk, including your address and postcode.

@beffybadbelly Wait till Pure Cremation get your address. You'll never hear the end of it.

First Monday of the month and I get a letter in the post trying to market life insurance to me. To me! Hahaha. Next joke please.

@ShannonDiaram We ask for height and weight to transfer the person who has passed safely and with dignity into our care. Using the right team and equipment to keep everybody safe. Please send us a private message with more info so we can look into your experience further.

@purecremation I contacted your service when a customer of yours, paid in full in advance,passed away. Your call handler demanded I inform her of his weight and height. And, that the body wouldn't be collected if she didn't have that information. Are you serious? Weight &height of a deceased?

Ease and friendliness make all the difference in such delicate matters. Thank you, John, for sharing your experience with us. 🌟 #CustomerReview #Testimonial #PureCremation

@Kennys_hat Thank you for raising this with us, Kev. Please send us a private message with your full name and plan number so that we can look into this for you.

When @purecremation offer you a voucher for taking a plan out and say they will contact you make sure you chase them up or they will tell you it’s too late to claim

@Origi_Aaronski Thank you for sharing this feedback with us. We'll pass this along to our team to take on board.

@purecremation on your tv advert with the actress talking about her 'dad', what stands out is the word 'hated'. It's a horrible word 'hate' & never used in advertising campaigns. Makes her 'dad' sound an aggressive type' & probably better off underground. 'Disliked' is better.

@kevinajstanton Alternatively, you can reach us directly on 0800 033 7737, and a member of our caring team will be able to help.

@purecremation so dad has passed. And he left his entire estate to you but you dont think its right to pay the funery costs. Your add is tastless

@kevinajstanton We’re so sorry for your loss. Pure Cremation does not provide a cash payout. We offer a prepaid plan that covers the cost of a direct cremation. Please send us a direct message with your father's full name and your contact details so that we can see how we can best assist you.

@MrDickyWaters Thank you for bringing your experience to our attention. If you would prefer no further follow-up contact, please send us a private message with your phone number or email us at customercare@purecremation.co.uk, and we will action this right away.

Hello @purecremation stop phoning me yeh I contacted you for a quote 7 months ago…. Safe to say I’ve sorted things now isn’t it so Why are you still ringing me ??

@AllenderOlwen We’re really sorry for any unwanted mail you’ve received. Could you please send us a private message with your full name and address? We’ll make sure no further mailings are sent to you and explain why you received them.

Good afternoon @purecremation You have sent me several letters about your ‘services’ I am not the slightest bit interested in what you offer. I am, however, extremely annoyed that you have accessed my personal information and are using it in this way. What happened to GDPR?

@YorksPatriot88 We're sorry to hear that. We only mail people who’ve given permission via a survey or another form. For more info and to opt out, please check the panel at the bottom of the mailing or email customercare@purecremation.co.uk with their name, address & postcode.

@purecremation Why has my elderly neighbour started receiving letters from you, he hasn't enquired about your services & it is very upsetting for him