Quickline

1/3 We're delighted to announce that we've secured another two #ProjectGigabit contracts to deliver major broadband upgrades across rural Yorkshire and Lincolnshire communities. @SciTechgovuk

THE BUSINESS STORY: We lead this month's 8-page supplement on plans for @TheBCHEY's biggest #Hull Business Expo so far. News also from @BizWeekHumber, @FutureHumber, @QuicklineUK & more.

@harajukulandon Hi Chantelle,  Thank you for your message. If you are experiencing connection issues please contact our technical support team on 01482247365 (Option 1).  Kind Regards  Team Q

@QuicklineUK wtaf is with your dang Internet service of late (if you can call It that?) it goes down more than a prostitute on a very busy night. Even when it connects it's so laggy in the past month I've aged 1000 years waiting to watch even just a 5 minute video ffs 🙄😑

@RomeoXrayBravo Hello, We have reports of multiple outages today since midnight, we are actively working on the issue to restore the services in all effected areas, if you have any further questions please call us on 01482 247365 (Option 1) for technical support. Kind Regards, Team Q

But according to @QuicklineUK , there's no issues. Ours is down too.

@tehreedy Hi Sam, sorry for the confusion. The email was part of our rollout updates and sometimes there’s a delay between build progress and the website status updating. Please DM us your address and postcode and we’ll check the latest status for your area. Thanks, Team Q

@QuicklineUK So you send me this email over a month ago… and yet your website still says “We're planning to come to your area.” - why send misleading emails? Suspect you’ve not even done the network build (no ducting etc)

@Ispaulasleep Dear Paul, we are so sorry to hear this. Please call our technical team on 01482 247365 option 1 and they will investigate further. Thanks, Team Q

@QuicklineUK any update on when the Internet will be back for YO8 customers? The online status says its back, but it's still not working.

@vintersjj Dear Josh, we are sorry to hear this. Please call our technical support team on 01482 247365 option 1. Thanks, Team Q

@yorkshiresno1 Dear Tom, we are really sorry to hear this. Please call us on  01482 247365 option 3 so we can investigate your concerns further. Thanks, Team Q

Do any other #broadband providers supply broadband to caravans in mablethorpe @QuicklineUK are the worst company I have ever dealt with

@Adam_of_Filey Hello, We have reports of a brief outage in your area recently. We now have reports the issue has been resolved, would you kindly reboot your router and if this does not get you back online please call out technical support team on 01482 247365 Option 3. Kind Regards, Team Q

@LewisMcneelance Hi Lewis, We’re actively working on your connection and are very sorry for the delay. We appreciate your patience and hope to have you online soon.

@QuicklineUK - All I want for Christmas is a connection. What are the chances? Nearly 9 months of misery now. I hope no one else has to go through this.

@QuicklineUK #notsoquickline 27 March i signed up to your speedy service - near 5 months later and still no connection. Latest excuse - van broke down. Maybe tomorrow will be the day!

@DIO86208039 Thanks for your feedback. We’re sorry to hear about your experience – providing high quality service and customer service is our focus. If you’re still experiencing any issues, we’d really like to look into this for you. Contact us on 01482 247365 (option 1). Thanks, Team Q.

@QuicklineUK Nearly 15 hours without broadband in YO25 4ST area. Not good enough quickline! Get full fibre broadband they said it'll be double the speeds of your part-fibre Vodafone broadband. I chose the 200mbps package, meant to be 3.5 times faster. Nope.

@cyclocrosschris Dear Chris, we are really sorry to hear this. Please call our technical team on 01482 247365 option 1. Thanks, Team Q

@QuicklineUK HD3 post code no Internet again! When will it be working pls, we work from home and need to get online.

@MaxB73442504 Dear Max, the rewards may take up to 120 days to be received if the referral process has been followed correctly. Please DM us with your address and postcode to allow us to investigate this. Thanks, Team Q

@QuicklineUK me and my neighbour are still waiting for our £50 commissions. This company are fobbing us off!!!! Don’t sign up!!!!

@Fridgegeezer_ Hello Fridgegeezer_, thanks for your message. We're sorry to hear this. Please DM us your full address and account name to allow us to investigate. Thanks, Team Q

@QuicklineUK Any known issues around Sleaford area? Lost connection early hours and still nothing. Tried the old IT quick fix but nothing.

@YorkFarmGirl Good afternoon, Please can you DM us your account name and address and we will certainly look into this for you. Thanks, Team Q

@QuicklineUK you don’t seem to like replying to email enquires. 🤔 or responding to feed back either. 🤨

@MikeeSmiff95 Thank you for sharing your concern with us. We want to be clear that any personal views expressed by individual employees on social media are their own and do not represent Quickline. As a business, we remain impartial and do not comment on political matters. Thanks, Team Q

Hi Heather Thank you for raising your concerns regarding the noise from construction work on Saturdays. We completely understand how disruptive it can be. Please see the below Monday to Friday 8:00AM–6:00PM Saturday 8:00AM–1:00PM Sunday:No noisy work permitted Kind Regards Team Q

@QuicklineUK hammering and drilling at 8.30 on a Saturday is not ok Working next door and it’s loud

@LewisMcneelance Hello Lewis, We are really sorry to hear of your experience. We can see an appointment is booked for today. Please do let us know if there is any problems. Thanks, Team Q

@iammarkuk Hello Mark, we have checked your account and your wife has been added today. Thanks Team Q

@QuicklineUK My wife called for an update this morning, waited 10 mins then the guy wouldn’t talked to her, even though I added her to the account yesterday. 🤷‍♂️

@QuicklineUK more than 3 days with no internet and no sign of any progress being made, and little to no update as to what’s going on. Underwhelmed massively.

@iammarkuk Hi Mark, we're sorry to hear that you are still experiencing service issues. We are chasing the relevant teams and we will provide you with an update as soon as possible. Thanks, Team Q

@QuicklineUK PS Nothing happened today, so it’s one week without any connectivity. TBH I don’t think we are any closer getting it resolved than we were a week ago.

@iammarkuk Hi Mark, We are sorry to hear that your technical issue still has not been resolved. Please can you DM us your account details and we will escalate this. Thanks, Team Q

@QuicklineUK For what ever reason things still aren’t fixed. Your engineer was here all afternoon. Doesn’t feel like we’re any closer to a resolution, getting close to a week without service. No sign of Quickline escalating or putting any sort of process in place to resolve.