Royal Bank

@coo15257_cook Hey Maggie Hope you are keeping well, can you let me know what has happened , are you able to get in to the app still? Pop me a DM with this info. Mike

@RBS_Help this bank is an utter nightmare! They have this pathetic Al robot called Cora who cannot solve one problem.. these banks do not deserve the business. I've been locked out of my online banking all day!!!!! I want to speak to a bloody human fgs!

@alymacmillan Good morning Alasdair, I am sorry to hear you have lost your phone and are having issues when logging in without it. Can you please send us a DM with your full name, sort code and post code only and we can check things further for you? - Tony

@RBS_Help I've lost my mobile phone, but can't seem to do anything without it asking for my mobile phone. How do I log in without it?

@sooshboosh Hey Kevin! I can totally appreciate the frustrations with queues if you have an urgent query, an agent will be with you as soon as one is available! 👍 Alternatively, you can also contact the business team via telephone for further help 😊 📞 0345 600 2230 ~ Mikyla

@RBS_Help Is this acceptable service for a business account customer…?

@Newtons_Laws It's 03457 24 24 24 , thanks Mike

@RBS_Help How can I reach the persons who can accept my instructions?

@RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help

@Newtons_Laws If you are unable to DM us please call us on 03457 24 24 Richard so we can help you with this. Mike

@claireywurly Ah so, You can give the dedicated team a call on ☎️UK +44 (0)345 609 0456 They will be able to have a closer look into this for you and give you all the info you need 😊 ~Louise

@RBS_Help I have read and can’t eee anything about it hence why I have asked

@RBS_Help if I upgrade from silver to platinum account will the family travel insurance be valid for a holiday already booked in July?

@Newtons_Laws Hi Richard 👋 It's lovely to hear from you again. I'd love to help with your query today. Can you drop me a DM using the link with some more info and I can certainly get this moving along for you 😊~ Margaret twitter.com/messages/compo…

@DjangoUnshaven If you would like to stop receiving marketing information via post, you can change this in your mobile app through the 'Profile' section 😊 - Hannah

@RBS_Help Aye but why am I getting 3-4 letters about loans I don't qualify for a week? Sometimes two in the same post!

@RBS_Help how do you take weeks to deliver my new card but send me multiple letters per week about loans I don't even qualify for?

@Reeny841 Hi there, so the winners will be drawn at random by 31st May 2026. The prize draw will be carried out using a random number generator and then matching the number to a randomized list of all eligible entrants! Good Luck🍀- Tara

@RBS_Help Hello Royal bank. As a person who has opened an ISA investment with you this year I participated in your ISA investment prize draw. Albeit a tiny amount, but I’m ever hopeful. Please can you tell me when the winners will be drawn?

@Marklh1975 I have responded to you, Mark. Fiona

@RBS_Help No response, there is a surprise. When you are down and out, never expect RBS to help you!!!!

@RBS_Help Phone comnection has got to be the worst ever. Called to dispute a fraudulent payment and the digital, I don’t know what to call them kept going back and back!! 27 years I have been with that bank!!! DISGRACE!!!!

@Marklh1975 On socials, we would only have human advisors 😊 I see you've popped us a message in DM, if you can let us know a little bit more on what you need and we can certainly help support - Tara

@RBS_Help Can I just speak to a flippin human! Disgraceful!!!

@Newtons_Laws Would you have access to another browser or device you could use to pop a DM over to us? If not, if you happen to have access to the mobile app you can also reach out to our team via Cora😊. ~Hayley

@RBS_Help Cannot do DM as Firefox is not supported as a browser; that appears to be something that has been done recently.

@clc_505 Hi, Claire. I hope that you're doing well. Sorry to hear about that. Please join me in DM with more detail as I'd love to get this sorted. Fiona

Is anyone having issue transferring money on @RBS_Help bank??

@alanjamesbrooks Hey Alan. The last thing you need is issues with your app and we'd love to help if possible. Can you please pop us a DM confirming your full name, postcode and sort code only and tell us what exactly happens when you try to log in to the app today? - Rachel twitter.com/messages/compo…

@RBS_Help 28:4:26 app not allowing me access. When I try online banking I have to open app to approve. Stuck in a loop.

@snekkie_iain Hello Iain. We'd like to see if there's anything we can do to help - can you please pop us a DM confirming your full name, postcode and sort code only and tell us a bit more anout what's going on? Thanks! - Rachel twitter.com/messages/compo…

@RBS_Help Another couple of hours passed and no still response. Last year procedure was not followed (twice for the same issue), this year CS has disappeared.

@goonwitch69 Hi Charlotte, thanks for letting us know! Can you join us in a DM just to let me know a bit more on what's happening when you're trying to use it and we can certainly get this reported - Tara twitter.com/messages/compo…

@RBS_Help your cashpoint at tescos on Stroud Green Road in London isn’t working - took my money and apparently multiple people before me