RouteNote
19.1K posts


Thanks to RouteNote, my release is on TikTok, but the track starts at the wrong point. No problem! We can help you change that. routenote.com/blog/change-th…
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@SunilMukhia4 Hey, sorry for the wait! Unfortunately, we are experiencing some delays due to high demand.
Please have a look at this article for information on our current response times: support.routenote.com/kb-article/how…
Our support team will get back to you soon.
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Hi @routenote, my release (UPC: 5063893201720) has been 'Pending Moderation' since Feb 25th. It’s been over 35 days and Ticket #12714896 is still 'In Progress' with no response. My release schedule is severely affected. Please look into this urgently. Thank you.
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@routenote With the April 15th payment cycle fast approaching, I need confirmation that this is flagged for a manual push. I've followed all instructions—just need the Finance Dept to sync the dashboard so I don't miss another month. Thanks! 🙏
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Hey @routenote 🚨 I need an urgent escalation for Ticket #11890281. My account has a critical payment issue unresolved for 15+ working days. 5 months of earnings (Sept–Jan) are still marked "Unpaid" despite my dashboard being ready. Please help! 🧵👇
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@steirmag Hey,
We're sorry for any delays you're experiencing with the review of your release at the moment.
Please have a look at this article for information on the current wait times:
support.routenote.com/kb-article/how…
Thank you for your patience.
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Good morning @routenote
My album was submitted to you on March 12th, why hasn't my music been validated, approved yet?
This is not serious.
Artist: Steirmag
@routenote #steirmag #routenote
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@AKSHAYRAPMUSIC Hey,
I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand.
Our support team will get back to you soon. Apologies for any inconvenience, and thank you for your patience.
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Hey @RouteNote, my releases have been stuck in review for over 26 days. I’ve already raised a ticket but no human response yet. Ticket No: 1254657. My artist name is AKSHAY RAJPUROHIT RAPPER. Please look into this! #RouteNote #IndependentArtist"
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@ArmsYoutube @MGChuks1 Hey,
We're sorry for any delays you're experiencing with the review of your release at the moment.
Please have a look at this article for information on the current wait times:
support.routenote.com/kb-article/how…
Thank you for your patience.
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@MGChuks1 @routenote How many times route note exactly need to approve??
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@fransortiz85 Hey,
I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand.
Please have a look at this article for information on our current response times: support.routenote.com/kb-article/how…
Our support team will get back to you soon.
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@routenote I've been writing to them via DM and email for several days now, and they're not responding. Can you please help me?
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@glitter_lo41279 Hey,
We're sorry for any delays you're experiencing with the review of your release at the moment.
Please have a look at this article for information on the current wait times:
support.routenote.com/kb-article/how…
Thank you for your patience.
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@routenote Hi, I have a release stuck in review for 26 days and no reply to my ticket. Could someone check it?
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@_sbourgeois_ Hey, if you can let me know the ticket number, I can check into this for you.
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@routenote I have a ticket opened for A YEAR now, do you plan to solve it in the next 3-4 years ? I never had such an awful support service anywhere, it's ridiculous.
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@iquebrugnari Hey, your ticket has been responded to. Please refer there for more information!
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Hey @RouteNote, could you please check my payout ticket #12661975? It's been stuck 'In Progress' since yesterday. Today is the final day of the March cycle (March 20th) and I’m waiting for my 3-year accumulated balance. Any updates?
#RouteNote #MusicDistribution
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@Flo_T_Music Hey, my colleague has responded to your ticket. Please refer there for more information!
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@routenote @RouteNote
can you please take a manual look at my support ticket?Spotify confirmed the takedown did not come from them and my analytics show no artificial streaming on any of the tracks.This is urgent. Ticket: #12502853 Thank you.
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