Rheem

@KandisBonnet @KandisBonnet

@rheem Yes I am trying to get ahold of some one in customers service Texas I need some help with a unit I already have thanks

@KandisBonnet Hello Kandis, is this for wh or AC?

@PHCPPros recognized Angie Gomez, vice president and general manager of Rheem Parts Division, as a 2026 Top Women in PHCP honoree. Her advice for women in the industry: say “yes” to new opportunities, stay authentic, and listen to others. #WomenInPHCP #PHCPPros

@AnthonyGriz @rheem_water Hello Anthony, thank you for contacting us. We sincerely apologize for your experience and would welcome the opportunity to speak with you directly. If you can, please send us a private message with your contact details, your unit's serial number, and your warranty case number.

@rheem_water Your water heater only lasts eight years… What a joke… And then you don’t stand behind the product.

We held a live chat with our Rheem® team of experts so we could answer everyone’s questions about heat pump water heaters. The full replay is available now, and here are the top 3 takeaways. bit.ly/3ARh7iP #Rheem #WhyHeatPump #Unboxing #HeatPumpWaterHeater

@AnthonyGriz @rheem_water Hello Anthony, thank you for contacting us. We sincerely apologize for your experience and would welcome the opportunity to speak with you directly. If you can, please send us a private message with contact details, your unit's serial number, and your warranty case number.

So I have a water heater that’s barely 8 years old and is leaking but Rheem won’t stand behind the product because I didn’t own the house at the time it was installed… I asked them how did I void the warranty by buying the house and they couldn’t answer. @rheem_water

@NCVIRGStateline @NCVIRGStateline

@rheem - just purchased a hot water heater heat pump in May and it worked great until September. Started having trouble with it keeping up with a 2 person household and have been working with your technical team since November to no avail. Need help desperately

@Hevioso1984 Hola Hevioso, te pedimos disculpas por tu experiencia. Nos encantaría hablar sobre tu problema y ayudarte con él por mensaje directo.

@rheem Es una pesima marca con pésimos diseños, es sumamente peligroso comprar productos Rheem, la atención al cliente es deplorable

@robdeleonjr @HomeDepot @HDCares @robdeleonjr

@HomeDepot @rheem Not again @rheem @HDCares! Was setting up a bath for my daughter, the [hot] water was yellow. Filled a cup from another faucet, it was yellow. This replacement heater is about 3 years old!! That’s two defective units in less than 6 years!!! What can I do get quality prod?

.@rheem had this water heater installed 3/2021 and it’s already failing!? 🤦🏾‍♂️ 2 adults and in the house with 2 small children. Our water bill is <$50 / month and how is this already giving us problems???

@robdeleonjr @HomeDepot @HDCares Hi Rob, thank you for reaching out to us. Have you already tried reaching out to the Water Heating Warranty Support line at (800) 621-5622? Support is available Monday - Friday from 8:00 am - 5:00 pm CST.

@remedy2012 @RotoplastSA ¡Hola! Para obtener la mejor asistencia, contacte con rheem.com.pe

@rheem esa marca de rapiducha acá en Perú es una porquería, nadie responde, no puede ser que en 6 meses se malogró...hubiera comprado @RotoplastSA

Rheem women ignite change and redefine what’s possible. This #InternationalWomensDay, we celebrate their leadership shaping the future of our company and the industry. Honoring the women who strengthen the #RheemTeam. #IWD2026 💚💜

@DocBissett Hi Jacob, the email was provided. Are you having issues with this email?

@rheem six month old hot water heater. This is the worst customer service. You guys never call back and I’ve waited on the phone for close to 4 1/2 hours altogether and the last two weeks. Worst company ever.

@SelertL Hi Lynette, We are terribly sorry to hear about the troubles! You can reach our warranty department by contacting the Water Heater Customer Support Line at (800) 432-8373. Support is available Monday-Saturday 8:00 am - 8:00 pm EST and available Sunday 9:00 am - 4:30 pm EST.

@rheem I am totally disgusted with your warranty. My water heater took a crap last night . I have water damage in my home. After looking up the model (which was in my house that was brand new and purchased in 2021) your website shows ONLY a 1 Year Warranty! What the heck ?

@Daves509 @Joe67346734 Hi Dave! We're terribly sorry for the trouble you have experienced. We love to speak with you privately regarding this. Please send us a DM with your unit's serial number, your best contact information, and a brief description of what happened.

@rheem @Joe67346734 Customer service, what customer service? Rheem doesn’t care about customer satisfaction. Don’t get reamed by Rheem!

We celebrate our people across every region and role. Thank you #RheemTeam — you bring pride to our organization, drive innovation and deliver the service excellence that sets us apart in the industry. We appreciate you today, tomorrow and always! #EmployeeAppreciationDay

@Theoldguy12184 @rheem_water @HomeDepot @Theoldguy12184 Hello, could you provide the following information so we can escalate this issue to our management team? We will need your full first and last name, phone number, the unit's serial number, and the warranty case number (if you have one). Thank you,

@rheem @rheem_water @HomeDepot brand new water softener keeps giving an err1 message even though water flow is fine. Plastic and packaging jinky with obvious side damage but still won't work? Why no owner manual in with packaging? Why sobering so simple has to be so complicated

@Theoldguy12184 @rheem_water @HomeDepot Hello, For assistance, please contact our Customer Support Line. The Water Heating Customer Support line can be reached at (800) 621-5622. Support is available Monday - Friday from 8:00 am - 5:00 pm CST. If you have any other questions or concerns please let us know.

@mototucson Hello, we sincerely apologize for the experience you are encountering. Can you please provide private message us with your full name, phone number, and serial number of the unit?

@rheem two suspect heaters installed at my house. Give me back my money.

@mototucson Hello, we sincerely apologize for the experience you are encountering. Can you please provide private message us with your full name, phone number, and serial number of the unit?

@rheem not a good look when you don’t stand by your product.