Scotmid Co-operative

@julieNL69 @PostOffice Hi Julie, we're sorry to hear about this. We have forwarded your complaint on internally to be investigated.

@PostOffice @Scotmid I tried to buy some stamps at the post office in prestonpans but I was told your systems have been down all day. No signage up in the store at all. I asked if I could buy stamps and was told no so I assume scotmid doesn't sell books of them. Not good enough.

@sparkinmk Hi Mike, thank you for making us aware of your experience and feedback. We have forwarded this to our internal team to investigate. Thank you - Scotmid Customer Service Team

@Scotmid if you can’t staff your shops and have to shut post office services which people rely on then may I suggest you rethink your business model #deansscotmid

@kmcavoy6 Hi Karen, thank you for your feedback. Our stores offer a range of products including multi-packs, share bags, single packs and grab bags. We will pass your feedback along to our internal team. Thank you ☺

Hey @Scotmid why do you only sell large ‘grab bags’ of crisps. Surely this isn’t helping the health of your customers?

@JackNevin6 @ScotmidKitchen Hi Jack, thank you for making us aware of this. This has been forwarded to our Food To Go team to investigate. Thank you.

Sad at the new @Scotmid @ScotmidKitchen in Fountainpark, bags and bags of food thrown away (I took this while I could!). Nearly every sweet, savoury and sandwich binned - full trays emptied! Surely, in a city such as Edinburgh, there has to be a better way…

@AaronGameMaker Hi Aaron, we have forwarded your feedback to our internal teams. Thank you and we apologise for the inconvenience caused.

Absolutely loathe this produce naming trend. Just tell me what the potato variant is, not what you think I should be using it for. The packaging doesn't mention the actual variety anywhere whatsoever. Here's hoping it's Maris Piper! @Scotmid

@nesquickfinnie Hi Louise, thank you for making us aware of this. Can you please confirm which store you bought these from? Please be assured we take matters like this extremely seriously and we will forward this to our internal team. Please accept our deepest apologies.

.@Scotmid highkey shouldn’t be selling stuff on reduced the morning of if it has mould in it ….

@Lizzy_the_D Hi Lizzy, we're sorry to hear about this. We've passed your feedback to the store and Regional Business Manager. Thank you and we apologise for the inconvenience caused.

@Scotmid can you possibly sort out the self service tills at St Margaret’s coop at Restalrig? When I was in today, nobody was able to process their shopping and the regular staff were too busy to help. It wasn’t a good experience for anyone. Plenty nice produce but frustrating.

@jenwren1408 Hi Jenny, we've send you a DM. Thank you - Scotmid Customer Service Team

@Scotmid Bought these this evening at around 7pm in Scotmid Newtongrange. Got home, opened the packaging to find the mushrooms were covered in white fur (mould). 🤮 #dinnerruined

@ol14mb Hi, This falls far below our standards, and our team will be investigating to ensure it doesn’t happen again. If you can please DM us with the name of the store & date purchases so we can forward on. Apologies again, and thank you for bringing this to our attention.

@Scotmid Hi, I bought a pack of sweetish style meatballs today, as I do most days. The use by date is 07/06/25, didn't realise until i grabbed them for my lunch that they were covered in mould.

@snappy_uk Hi there, we're sorry to hear about this. Our team has sent you a direct message to find out more. Thank you - Scotmid Customer Service Team

@Scotmid My wife was in the Langloan shop today, tried to buy a bar of fruit and nut £1.75, the girl wanted £3.80 after a short discussion and showing her the price on the shelf, she was thrown out of the store, not the best customer service from a staff member, won't be back.

@RealMacKaySTV @magsgrady7 Our doors always open John! 👀🎤

@magsgrady7 @Scotmid It definitely isn’t! 😆

@Scotmid self service voice sound like @RealMacKaySTV ??

@MrsVDestroyer Hi there, we're sorry to hear about your recent experience in our Crookston store. We have passed this onto our internal team.

@Scotmid staff in your Crookston store this morning tried to force me to use the self service till this morning because "we are busy doing the hot food" and "when you go to Asda you have no choice" I do have a choice. My choice is to no longer shop there

@FionaBarton195 Hi Fiona, we're sorry to hear about this. We've sent you a direct message to discuss this further. Thank you.

@Scotmid appalling service, or lack of in one of your stores and behaviour which is considered sexual harassment! No-one available to speak to about this at your head office. I assume this is an acceptable for @Scotmid

@ayrshirebear Hi Jamie, our team have confirmed this was an error and it will be resolved. Thank you.

@ayrshirebear Hi Jamie, we've passed this to our retail team to investigate. Thank you for making us aware ☺

@Scotmid eagles eyes. The price per kg shown on the smart shelf labels for both strawberries and raspberries in my local shop was wrong by a factor of 10 i.e. it should be £24.50 per kg but was showing as £2.45. I would imagine this error is repeated across all your stores.

@sabele26 Please accept our sincerest apologies for the inconvenience you have faced due to the delayed delivery and the frustration caused. We have passed this onto our relevant teams to look into further.

Gonna have to cancel this order I think. If they haven’t managed to get a driver by now, it’s not gonna happen at rush hour. Very disappointing @Scotmid this is not any sort of customer service

What are @Scotmid playing at? Been waiting on a Snappy Shopper Order since before 2pm, just phoned them & apparently it’s now delivered by Uber drivers who haven’t yet accepted the job. Head Office edict I’m told. I won’t use it again

@sabele26 Hi Leslie, Scotmid is improving our online delivery via Snappy Shopper. To meet high demand, we’ve partnered with a national courier, reducing delivery times by up to 50% and ensuring 30-60 minute delivery. We’re committed to serving our communities and improving customers’ lives

@TheBigYin85 Hi Ian, we are sorry to hear of your disappointment you have experience in one of our stores. We have forwarded your complaint to our Regional Business Manager to investigate. Thank you and we apologise for the inconvenience caused.

@Scotmid in boghall is a disgrace. It's twice this week they've been closed in the morning (due to short staff) you'd think the management for the store would have it all sorted out the day before and if no one wants to work they find someone else to cover the shifts.

@wullie74 @fiercebeer Yes! 🍻 Cheers to that

@fiercebeer @Scotmid Can you purchase this in Edinburgh?

🟠 GO GO GO 🟠 …from 10am as you can’t buy alcohol before then up here BUT we are officially now on shelf & ready to be picked up from your local @Scotmid 🍻 #ironbrew #fierceironbrew #beercooler

@micha4768 Hi, thank you making us aware of this. We have forwarded this to our Regional Business Manager who will investigate the issue with the store.