Securus & JPay

@lvable25 Hello, Please send our team a direct message to further assist you. Thank you,

@Securus_JPay who do I contact about recurring payments that were taken out of my bank account m, but never got to receiver?

@razoonaa_ Hello Razan, Please send us a direct message for further assistance. Thank you.

@Securus_JPay I’m having issues with my app since last night

@briimillyy Hello, Please send us a direct message for further assistance. Thank you.

@notfriendlybye @Securus_JPay exactly like i knew i wasn’t trippin

@lindajo41849851 Hi @lindajo41849851, Please send us a direct message so we can assist you. Thank you

@Securus_JPay I haven't been able to use my securus app for 3 days and I cannot figure out what's wrong

Family connection plays an important role during incarceration. Proud to partner with @florida_cares to support programs reaching over 1,000 children across Florida. Read more: ow.ly/sz6k50Y0YEg #FamilyConnection #CommunityImpact #Corrections

What does modernization look like inside correctional facilities? This piece—one of the most-read on @CorrectionsNews—looks at how secure tablet technology can support safer, more efficient operations: ow.ly/ICY350XSbp2 #CorrectionsTech #ReimaginingCorrections #SecurusTablets

@J7082770654 Hi @J7082770654, thank you for reaching out. You can delete your Securus Online account by calling customer care at 972-734-1111 or selecting ‘Delete Account’ on the Securus iOS and Android app. Please check the link below for more details. securushelp.com/how-do-i-delet… Thank you!

@kddecourcey Hi kddecourcey, Please send us a direct message so we can assist you. Thank you

@Securus_JPay Still waiting

#StillWaiting Maybe this responsibility should be given to someone capable of actually providing the service. @KYCorrections @GovAndyBeshear @Securus_JPay

@DearLashawnda Hello DearLashawnda, Please send us a direct message for further assistance. Thank you

Why the fuck did yall just cancel all of my Christmas video visits but don’t have live representatives on the phone to explain why or where my money went. @Securus_JPay

@kddecourcey Hello Kerri, We do not see a direct message from your account. We ask that you send one directly to us so that we, on the Social Media Response Team, may further assist you. Thank you.

@Securus_JPay Please check your messages and see that I’ve already sent one.

@kddecourcey Hello Kerri, Please send us a direct message so that we may assist you. Thank you.

@Securus_JPay Another one? I’ve done that already!!!

@DearLashawnda Hello, Please send us a direct message for further assistance. Thank you

@Securus_JPay @Deneale I’m with Deneale @Securus_JPay , I cannot get through. It’s been over 3 days. I’ve deleted the app twice

@Securus_JPay I cannot get my app to run. My password is there and it’s right and it won’t go ANY further! #Help

@kddecourcey Hello Kerri, We do apologize for your troubles with accessing the account as we are happy to advise on. Please send us a direct message. Thank you,

@Securus_JPay How can I go to Settings, when I can’t even sign in? #FixTheApp

Investing in education is investing in opportunities. 🔑During #NationalEducationMonth, we're spotlighting our partnership with iCEV. Together, we deliver digital learning & industry certifications—critical tools for workforce readiness & successful reentry: ow.ly/naBT50XtQil

@username_vet Hi @username_vet, thank you for reaching out. If the facility not listed under the facilities we serve, its mean that facility is not served by the Securus. Please check the link below and try again. securustech.online/#/facilities-w… or jpay.com Thank you!

Why is Newton county not on @Securus_JPay

@LaJuicyyBee Hello LaJuicyyBee, We do apologize for your call experience as we are happy to advise on how to have that call investigated for credit to be provided. Please click on the below link and fill out our call form. securushelp.com/securus-droppe… Thank you,

Y’all @Securus_JPay need to get it together steady ending me & my man calls when our 30 min ain’t up 😒😒

@emiholler Emily,

@emiholler EMI, Please allow us a 48-hour window to review your inquiry.

@emiholler When you send your direct message EMI, please provide the email address and telephone number associated to the account. Thank you