Starbucks UK

We are experiencing a recent influx of contacts and so response times are longer than usual. If you have contacted us already please do not submit further contacts as this could increase your response time. Please accept our most sincere apologies for this delay.

@O_T_Cymru Hi Oliver, On your Starbucks app, go to Scan > Manage, tap “Turn On”, then swipe the toggle above Save to the right. Do let us know if you were able to make the adjustment.

@StarbucksUK georgecymru@hotmail.com

@Stickings90 Hi there, we're sorry to hear that. Our porridges are still available in our stores, though it sounds like they may be selling out quickly. We’ll share your comments with the store, but please also speak with the partners in‑store, as they’ll be able to provide more details.

@StarbucksUK have you discontinued the porridge? I have been unable to get any at the Neville Street store in Newcastle upon Tyne for a number of days. If it is discontinued, why?

@nickybarrot84 Hi Nicky, we're sorry to hear about that. Can you DM us with some more info?

@StarbucksUK used my app the other day and didn’t get my points added

@Mminimen Hi Margaret, if you send us a DM with some more info and your email address we can look into this for you?

@StarbucksUK why doesn't all your stores accept & redeem points ?

@EllisNutt Hi there, we’re sorry to hear that. To make sure this reaches the correct store, could you please use our store locator and let us know the exact store they visited: starbucks.co.uk/store-locator

@StarbucksUK really disappointed that after purchasing a gift card for someone's birthday, the same store I purchased it from can't use the gift card (Asda, Lancaster) and he had to spend his own money. Really let down!

@NehaAbay Hi there, that's concerning to hear! We'll let the senior management team know about this so that this can be addressed. Your effort in sharing this with us is greatly valued.

@StarbucksUK terrible customer service this evening at your Shepiston Lane Hayes store. A staff member was on a video call to a friend (making conversation about personal matters I.e. dinner plans) whilst trying to take my order and serve me. Appalling.

@stuartscheuber We're sorry to hear about that. Can you DM us with some more info?

@StarbucksUK shout out to the ladies at Chester Greyhound Park who made me a new coffee after literally throwing it all over my car outside! One of those days but thanks for that…☕️❤️

@RLeightonJones Hi there, we're sorry to hear about your experience. We'll get this feedback shared with the senior management team. In the meantime, we've added 500 stars to your account so you're able to redeem a reward. We're sorry for any disappointment caused.

When you order a large wet (no foam) blonde latte from @StarbucksUK why do you get a drink that is half empty and filled with foam? Sat in the car unable to take a photo as evidence but oddly feeling cross - its not rocket science surely?

@holsverse Hi Holly, if you send us a DM with your email address, we can look into this for you!

@O_T_Cymru Hi there, if you send us a DM with your email address, we can look into this for you!

@StarbucksUK I need to adjust my automatic payment in my app but it’s greyed out

@KatieKatieMay We're sorry to hear about that. Can you DM us with some more info?

@StarbucksUK how can I get hold of your Wakefield Snow Hill store please? I’ve called 8 times today but no answer, and I left something in the store earlier. Please help!

@awriterswhisper Hi Shelton, if you send us a DM with your email address so we can follow up?

@starbucksuk hi Starbucks. You are my go-to coffee place but I have just passed through Manchester Picadilly station while changing trains and picked up a cappuccino. It is AWFUL (like old, burnt beans) - not the usual at all - maybe someone needs to take a look

@orangehelicop Oh no! That's not good. Can you DM us so we can follow up?

@StarbucksUK - Are you able to assist with a lovely family meet-up which has resulted in massive £200 of parking fines despite a large spend in your Pevensey branch? No mention by staff to register for parking at the till all? One party has paid their fee.

@patchlawler Hi there, we're sorry for the delay. If you send us a DM with your account email address, we can look into this for you!

@StarbucksUK your Camden Parkway store was, until minutes ago, taking app orders despite being closed. How do I go about getting a refund?

@NichHarri Hi there, we're sorry for the delay. If you send us a DM with your account email address, we can look into this for you!

@StarbucksUK Hello! Ordered a mobile order via the app yesterday. However, the store couldn’t make it as their ice machine was broken. They said to reach out to customer services to get a refund. Are you able to help? Thanksssss

@selwoodsarah We're sorry to hear about that. Can you DM us so we can follow up?

@StarbucksUK I already asked but no reply, how many calories are in the cream on a frappe? Trying to work out if I remove it the nutritional values

@DaveLunn68 Hi Dave, if you send us a DM with more info and your registered email address, we can look into this for you!

@StarbucksUK why do some of your stores accept the app and not others?

@YannisSklavos We're sorry to hear about that. Can you DM us with some more info?

@StarbucksUK at Newport Port Road DT Starbucks. If you are changing £5 for a coffee how you cannot afford to upholster your furniture!!!

@Andyprescott94 We're sorry to hear about that. Can you DM us with some more info?

@StarbucksUK I made a complaint online a few months ago and I wasn't happy with the response. As the reference for the complaint was 'closed' I couldn't reply, so had to make two further complaints, and I'm still awaiting a response, several months on. What is going on?

@pne247 That doesn't sound like a great visit at all! Can you reach out to us in a DM?

@StarbucksUK May I suggest teaching your VILE staff @LDNLutonAirport some manners because they are highly lacking in manners, I’m glad this will be the ONLY time I gonna fly out of this airport