Swapfiets

@daddyslilgal17 Hi! Our subscriptions do have a one-month notice period, which is part of the terms agreed to when signing up. If anything about your cancellation or charges is unclear, our support team can take a closer look and help you out: help.swapfiets.com/contact

@swapfiets I cancelled my monthly subscription on 27feb 2026,I got charged on 3mar despite cancelling it coz none of ur employees during the time I got it told me that youve to cancel it anytime before 1 month I WAS NOT TOLD this information when i bought it I NEED MY MONEY BACK

@allaroundmycat sorry for the silence, that’s frustrating. We work with fixed collection time slots and can’t guarantee an exact pick-up time via here. If you call our support team, they can check whether a more specific window is possible for you and help arrange the collection and next steps.

@swapfiets I need somebody to specify a time they will collect the bike and I need my money back.

@swapfiets I’ve ridden a lot of electric bikes. The one I’ve hired from you is hands down the worst I’ve ever ridden. I need it to be able to get me up a hill and it has so little power it’s absolutely unfit for purpose. How do I get the bike collected and my money back?

@ChabotV Hi, onze excuses voor deze frustrerende situatie, zeker als lang lid. We begrijpen je frustratie volledig. Zoals per e-mail uitgelegd, zijn dit kosten van de gemeente die we moeten doorberekenen. Dit kunnen we helaas niet veranderen. Stuur ons een DM als je nog vragen hebt.

@swapfiets mijn abbonement op te zeggen en ik raad iedereen af om hier een abbonnement op te nemen. Geldtrekkers en geen enkele wil om je verder te helpen als het probleem iets complexer is dan een kapot licht of lekke band. Schandelijk, schaamteloos en beschamend!

@ZagDaily @marcdevries @se1 @MyTransitLondon @cleanrider Thanks for the feature! 💙

Bike subscription brand @swapfiets launches its most advanced e-bike in London, fitted with two child seats to bring cycling closer to urban parents. Read more: zagdaily.com/trends/swapfie…

@Sabinevnq 💙🍂🚲

Je me dis souvent que je le ferai un autre week-end… et puis les semaines passent. Le week-end dernier, j’ai pris mon vélo @swapfiets et je suis partie sans trop réfléchir direction Boissy-Saint-Léger et les sentiers tout près du RER A !

@mcalderonbuono Hi Maximiliano, we're sorry to hear about this and understand your frustration. We can't find any recent communication with our support team from your side. Please reach out to us directly so we can take a closer look and help sort this out.

@swapfiets You are a disgrace. You charged me an extra 200DKK. I've been in conversations with you for two days and all you've done is change your story over and over again. Never accepting the mistake and refunding the money. Is this how you treat your customers?

@mahaveer0496 Hi Mahaveer, sorry for the confusion! Cancelations come with a 1-month notice period. If this runs over 2 calendar months, it will show up as 2 separate charges. If anything still looks off, please DM us so we can check it for you 💙

@swapfiets can you please stop charging me? I already canceled your subscription and returned your bike in August, you charged me an extra month _after_ that, and you charged me AGAIN TODAY ffs

@nenamewilldo Hi John, I am not sure I follow, but in order to rent an e-bike you need to show a document that prooves your residency - that is the way it is set up at Swapfiets :-) Have a good weekend !

@swapfiets y u want to see a copy of a utility bill or a bank statement when you know that I rented a bike of you for over 2 years & brought it back in perfect condition while hertz & avis hire £50,000 & just want a drive licence

@Puppelzzz 😍🚲

Mobilität in der Großstadt mit @swapfiets Fahrrad 🌎🛣️ Berlin ist besser auf dem Fahrrad zu erkunden bei schönem Wetter, als im Auto 🌎

@mancainc Thank you for your message, Sorry for your problem.. Please contact the customer service to solve it! Have a good day. Best, Team Swap

@hellokevin Hey Kevin, you can always call our customer servcice! We can try and find a way to still make it possible to have your bike picked up!

@swapfiets They say I have to bring it to the shop so im a bit stuck lol

So @swapfiets can deliver a new bike to me in Mechelen but to cancel my subscription I somehow have to transport it to Leuven myself? 🤔

@_TimSmit Hi Tim thank you for your message! You are correct it is not possible to buy or sell those, if you have a frame number for us, we can check the status of the bike. Feel free to reach out to our customer service and send a picture. Best, Angie

Did somebody in Brussels happen to lose a @swapfiets? because I'm pretty sure you cannot buy or sell those... facebook.com/marketplace/it… #fietseninbrussel

@martincpvalk Bedankt voor je bericht. Stuur ons even een mailtje of neem telefonisch contact met ons op. Dan zullen we samen kijken of er een oplossing is. Vervelend dat je onze service zo hebt ervaren. Groet, Team Swapfiets

@swapfiets kun je mij het volgende uitleggen: Jullie schrijven 2 jaar lang onterecht geld af na het opzeggen van de service (€450). Je wordt erop gewezen en komt met de volgende oplossing: €200 binnen 10 dagen over te maken en de rest binnen 6 weken. Erg matig. Slecht zelfs.

@nenamewilldo Hi John, we cannot track your bike’s location or see its location history. Tracking is only activated in cases of high outstanding debt or if the bike is reported missing. If you require further assistance, please contact our customer service help.swapfiets.com/contact

@swapfiets do you have tracking on your bikes I have been running around London and can't remember where I parked the bike,if you have my name can you work out the bike id?

@PimlicoPlumbers 🤩💙🙏

We pride ourselves on helping local businesses in their time of need to get back up and running as quickly as possible. London - we're here when you need us @swapfiets #LocalBuisness #Swapfiets #PimlicoPlumbers

@RampiniG Hi Gio! Really sorry to hear about this and we understand your frustration, typically in these cases we can arrange a payment plan through our finance department internally. All we need is an email requesting this in writing! All the best!

@swapfiets Already called and customer service can't do anything about it (despite the employee in the store telling me to call) as I need to send an email to the finance department. I'm really questioning if your subscription is still worth the money

5 years of being a client of @swapfiets and the only time I have an issue I end up paying 250€... With subscription prices increasing it looks like it's time to cancel the subscription!

@MannieQ Hey Stephanie! We're sorry to hear that you've not been able to book an appointment. You don't need to fix the bike yourself - service is included in your subscription 😉 I would advise you to contact our customer service who will be able to help you book an appointment🚲

@swapfiets I guess I’ll just fix my bike myself. It’s been broken since Sunday but no appointments available except 1 time slot in the afternoon on Bilderdijkstraat on Thursday. #whatsthepoint