Update: After full KYC, origin‑of‑funds explanation and multiple document requests, @ChangeNOW_io has now classified my friends case as a “limited” AML case. They’re refusing both to complete the exchange and to refund, saying they can hold the funds indefinitely with no ETA while an “investigation” is ongoing, unless my friend can provide a perfect, multi‑year fiat/source‑of‑funds trail that simply does NOT exist! It is extremely sad that these multi‑million dollar entities can scam hard‑working people by leveraging broken, outdated policies that let them effectively “police” users. How is it considered normal and legal for an offshore company to control someone else’s money and hold it indefinitely on vague excuses, with zero real transparency?
