Philips Hue

@EarlHough Hi, Earl! Thanks for letting us know about this issue with your Hue app. Please feel free to send us a DM, so that we can assist you.

@tweethue Ever since iOS 26.4.2 was released, I have limited functionality from the Hue App. I can adjust light intensity for specific rooms I have defined and can toggle the on/off switch, but if I try to go into a room to change the color scheme or automation, the app freezes

@nleaney Thanks for sharing, Nigel. Please confirm with us the following details: Full Name: Email Address: Phone Number: Mailing Address: Country of Residence:

@tweethue Hi there. I have a Hue White Ambiance G125 E27 Filament Globe (one of three) that has come apart. The glass has come unglued from the base and unfortunately broken the connecting wires so I can’t simply re glue it. They were purchased on the website in Nov 2024. Can I arrange a replacement please?

@nleaney Thank you for contact to us. If you need help please send us a DM.

@csd Hi, thank you for let us know about your issue, please feel free to send us a DM, so we can sort this issue out.

Love my Hue light bulbs except one only turns red and green but not blue. Tried resetting it to no avail. Suggestions, @tweethue?

@OverByDan Hi, Dan; Please feel free to send us a DM for further assistance.💡 twitter.com/messages/compo…

@tweethue hey! I have x3 E14 Hue White bulbs in my kitchen, and one of them has stopped working - I've tried it in other light fittings and its this one bulb not working. The serial number is 9BBBF7, is there some way I could get a replacement please? Ordered Amazon 17/2/2026

@mrjordilicious Hi, Jordy ! Thanks for letting us know about this issue with your lights. Please, feel free to send us a DM, so that we can sort this out.

@tweethue Hi Hue. Since a few months I have the issue that all the Hue lights in my home randomly turn on at various intervals. Usually it happens in the middle of the night which obviously is not ideal. I haven’t been able to find a pattern in it. It’s very random. Any idea?

@Chuosta Hello Kuba, please send us a DM in order to provide you with further assistance. 💡

Hi @tweethue , your shipping and customer service is an atrocious joke! I have not been sent all the items I've ordered and customer service told me that it's impossible to ship me thi missing items, they will issue a refund, but for that I need to sent unreceived items back!

@HannahAulbach2 Hi, Hannah! Thanks for reaching out to us. Please feel free to send us a DM, so that we can assist you.

@tweethue how are my lights like 3 different colors

@florian_claus Hi, Florian! Thanks for letting us know about this issue with your lightstrip. Please, feel free to send us a DM, so that we can sort this out.

@tweethue one of my older Hue Lightstrips just stopped working and now part of my living room is dark 😅 I’ve been a huge Hue fan for years and have my whole apartment set up with it – is there any way you can help?

@NanoDaMan Hi, Nano! We will be happy to assist you. Please, feel free to send us a DM, so we can get this sorted out. 😊

@tweethue 1 light bulb burnt out less than 1 year. Can you help?

@MrMattyLee Hi, Matt! Thanks for reaching out to us. Please feel free to send us a DM, so that we can guide you and assist you.

@tweethue would it be possible to get a replacement tv lighting strip corner bracket?

@abdulhaquemasum Hi, Abdul! Thanks for letting us know about this issue with your Hue sync box 4k. Please, feel free to send us a DM, so that we can sort this out. twitter.com/messages/compo…

@tweethue after adding sync box 4k via app, it's not listed in app as device. Hue bridge is added. TV lightstrip is not found via install, tried QR scan and manual code. Followed reset steps. Reported issue via call months back, still no fix provided. Used to work.

@Itsgcyo Hi! Thanks for letting us know about this issue with your purchase. Please feel free to send us a DM to continue the assistance.

@tweethue JUST placed an online order, it didn’t prompt to verify address & autocorrect changed the city without me realizing, now the zip code & city are incorrect. I called service line and they told me that they need to cancel or order. The issue is the item is out of stock!

@jdefanti Hello! Thanks for letting us know about this issue with your hue light. Please, feel free to send us a DM, so that we can sort this out

@tweethue I have a Philips Hue White bulb that is no longer discoverable. I have attempted to re-add it to Hue app numerous times, but it never shows in the app. The serial number is 58365D. Please help!

@hardlynormal Could please send a DM so that, we can assist you better.

@tweethue for whatever reason, my HUE bridge stop connecting. I tried resetting. Everything. I just bought a new bridge. I cannot connect it with the QR code. The app doesn’t see it. When I search for the device, nothing shows. I’m dead in the water here. Please help.

@DC84118 Please, send us a DM to assist you better.😊

@tweethue I deleted the app, reinstalled, no change. The app icon still shows like it did before.

@tweethue I have sent you a DM relating to an iPhone app icon issue. Can you take a look at this please?

@nomnomgay Hi! Please, send us a DM to assist you better.💡

@tweethue Just bought your Hue Bridge Pro and migrated ALL my lights over and now nothing will reconnect. Absolute trash. And yes I’ve tried literally every useless suggestion in your troubleshooting guide. Paid $100 to be reverted back to the Stone Age.

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@rurisan Hi! Thanks for letting us know about this issue. Please, feel free to send us a DM, so that we can sort this out.

@gehernando Hi, Gustavo; please feel free to send us a DM for further assistance. 💡

@tweethue how can I get technical support for 2 of 3 my hue bollards I bought Sept 2024? They dont turn on at all.

@JanBruhn57 A direct message Jan 😅💡