Union Bank of the Philippines

🎉 Celebrate your birthday with special dining perks at Solaire Resort Entertainment City, only with your UnionBank Credit Card! ​ ​ ▪ 3 +1 Sunday brunch buffet offer at Finestra Brunchissimo and Yakumi –pay for three (3) adults, the fourth eats for free​ ▪ 20% OFF on all a la carte orders at Waterside​ ▪ 20% OFF on all a la carte orders at House of Zhou​ ▪ Buy 1 Get 1 on wine or cocktails at BRB​ ▪ 2 + 1 Sundowners at Pool Bar & Grill — Get your third free‑flowing drink for FREE from 5:30 to 7:00 pm.​ ​ Valid throughout your birth month until Dec. 31, 2026.​ ​ Blackout dates and terms and conditions apply: unionbankph.com/solairebday. Per DTI Fair Trade Permit No. FTEB-255870, Series of 2026.​ ​ Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph). For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at (+632) 8841-8600.

Hello, @ClaveriaLy65084. We’d like to let you know that our systems are currently operating normally. To help you complete your transaction successfully, please try the following steps: • Update your mobile app to the latest version via the App Store (iOS) or Google Play Store (Android). • After updating, try logging in again. If you’re still not receiving your OTP, we’re here to assist you. You can reach our Customer Service team through any of these channels: • Customer Service Hotline: (+632) 8841-8600 • UnionBank Online: From your app dashboard, go to Mailbox > Support > Create Ticket Thank you for your patience and understanding. We’re committed to resolving this for you as quickly as possible.

@unionbankph Can't pay my bills. I don't received my OTPs.

Judith is coming. 👀​ Good news? You can outsmart her.​ Here’s how:​ unionbankph.com/news/page/8063…​ Visit unionbankph.com/unionbankonline to learn more about UnionBank Online.​ .​ .​ .​ .​ .​ Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph).​ For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ted to insurance, you may contact us at (+632) 8537-9322.

Hello, @berry_nutty. We appreciate you reaching out to us and we know how important this is to you. To assist you accordingly regarding the status of your card, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph hindi na naman makapag withdraw. Down na namn ba ang atm nyo? Last time ganun din

Hello, @m4ri3yuh. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channel: • Customer Service Hotline - (+632) 8841-8600 Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph hi! Where we can submit a ticket or request to activate the account/card again? We cannot use the application, as we do need to login on the account first, which we cannot as it was deactivated. Urgent help pls. Thanks

Hello, @heydannixx. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channels below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph cant receive OTP even logging-in the correct cp number. I cant register online banking

Hello, @Tradeway28. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph Good day. I visited your UnionBank branch ATM today, May 14, 2026, at around 9:18 AM to withdraw cash. I attempted 3 transactions, but all declined with the message: “Can’t dispense cash, sorry.” This appears to be a customer service and ATM availability issue.

Boost your rewards this Mother's Day weekend! Celebrate with your UnionBank Credit Card and earn up to P28,000 eGCs on your qualified local currency spend.​ ​ Here's how:​ 1. Register at unionbankph.com/ubtreatshub with your unique code sent via SMS/email.​ 2. Join the Unlock More Treats promo until June 30, 2026.​ 3. Get up to P25,000 eGCs on your local accum. spend until June 30, 2026. Plus, get BONUS eGCs of up to P3,000 on your local dining spends from May 8 to 10, 2026.​ ​ Min. spends and T&C apply: unionbankph.com/treats, unionbankph.com/momsday. DTI249501, 256422S26. ​ Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph). For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at (+632) 8841-8600.

Hello, @qwertyx1026. We sincerely apologize for the inconvenience you have experienced. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channel below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph Hello!! I can’t create an account online using the reference number as well as the CC account number. How can I activate my card? Please help me with this.

Hello, @11__twentyseven. We sincerely apologize for the inconvenience you have experienced. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channel below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph sige te di na ako mag babayad ng cc. wala na naman sa app ko yung mga cards ko langya. di na kayo nawalan ng bug.

Hi, @iamjayenramos. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channels below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph @unionbankph My account number on my mobile app has been removed and I couldnt add it, what happened?

Hello, @iamjayenramos. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channels below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph My account number on my mobile app has been removed and I couldnt add it, what happened?

Hello, @sarahGomipon. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph bakit ganon? kakapaayos ko pa lang ng personal UB ko sa bank niyo tapos hindi pa din pala activated. Need pa din tumawag sa CS niyo. Ano ba yan! Nandun na nga ko sa mismong bank niyo tapos papatawagin pa din ako sa CS to activate.

Hello, @drumwoo_. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

how do you request for an online account deletion @unionbankph

Hello, @pat_sungjin. We appreciate you reaching out to us and we know how important this is to you. To assist you accordingly regarding the status of your card, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph kaya pa ba? naka-4 na ATM na ako hindi pa rin ako nakakapag-withdraw?? anong issue sa card niyo kaloka

Hello, @omargerard64918. Thank you for reaching out! For concerns like such, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph Good day. I wish to request for an additional amount for my credit card or rather with my Union Bank visa card

Hello, @yoonjiyaaaaa. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channel: • Customer Service Hotline - (+632) 8841-8600 Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph pending pa din ticket ko sa app noyo anuenaaa??

Hello, @marsellasfish. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

happened to me and my bf today @unionbankph - i opened my ub app in the morning (930am) got an email notif about the login, then at 530pm i got another email of a device login without me logging in for a 2nd time. im a busy person so i just (...)

Hello, @Charliebags1182. We apologize for any inconvenience this may have caused you. We take your concerns seriously and are here to assist you. To address this promptly, please connect with our Customer Service team through your UnionBank Online account. From your UnionBank Online dashboard, navigate to Inbox > Mailbox > Create Ticket. Thank you for your understanding, and we look forward to maintaining your confidence in our services.

@unionbankph Your customer service is not responsive on the phone provided via ur hotline,.I have an existing concern with my cc, I have also tried to contact via email but to no avail.

Hello, @jusqjames. We appreciate you reaching out to us and we know how important this is to you. To assist you accordingly regarding the status of your card, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph bat ang palpak niyo today

Hello, @shanemrcdo. We appreciate you reaching out to us and we know how important this is to you. To assist you accordingly regarding the status of your card, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

Lagi na lang kayo maintenance, wala na tuloy discount gusto kong mouse @unionbankph 🥹😭😭😭

Hello, @hanamayjao. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

how to pay personal laon thru gcash and bpi? they have no billers for your personal loans 😭 @unionbankph