Customer Service

Having trouble with your broadband or voice services? Take a look at our tips before calling our Faults Team on 0800 052 0800, option 3: virg.in/technical

@DomSilva2 @virginmedia Hi there, we are sorry to hear you've been experiencing service issues. If you could DM us below details, we can arrange a call back to support you further. Business name Account Number Customer Name Best contact number / Email address

@virginmedia Business connection

@virginmedia 2 virgin media boxes installed outside my business and still a poor internet service, not very fast here in Cathays Cardiff

@NadatSols Hi there, we are sorry to hear about the issues you've been experiencing. If you could DM us below details, we can arrange a call back to support you further. Thank you. Business name Account Number Customer Name Best contact number / Email address

@vmbusinesshelp We have had either intermittent services or no services at all since 24 March. Is this how Virgin Media treat small businesses?

@vmbusinesshelp I have experienced the most atrocious service standards after reporting a fault on our business broadband on Monday 24 March. On Friday 28 March we remain without services and no further forward after literally being on the phone all day. Just been told ...

@Retrocanary Hi there, we are sorry to hear about your experience on our online billing portal. If you could DM us below details, we can arrange a call back to support you further. Thank you. Business name Account Number Customer Name Best contact number or Email address.

@virginmedia @MeshugaNinja Thank you for flagging this Lok-Shen. We have fed this back to our teams to investigate further. Thank you.

@MeshugaNinja Hi Lok-Shen, I'm very sorry to see this. You can reach out to Virgin Media business via @vmbusinesshelp

@virginmedia appear to have mastered time travel.

@ashishakpal @virginmedia Hi Aashish, we are sorry to hear you've been experiencing service issues. If you could DM us below details, we can arrange a call back to support you further. Business name Account Number Contact Name Best contact number or Email address.

@virginmedia @vmbusinesshelp Does that mean virgin media business help is even more worst than residential account help?

@virginmedia Extremely Frustrated with Virgin Media's Poor Service

@KevinTitley62 Hi Kevin, If you could DM us below details, we can check this out for you. Business name Account Number Name Best contact number or Email address.

@izzyhackett1 Hi Isobel, we are sorry to hear that you've been experiencing service issues. If you could DM us below details, we can arrange a call back to support you further. Business name Account Number Best contact number or Email address

@vmbusinesshelp for the 3rd day in a row our Internet has been unstable/ dropping out. What is going on?

@RandhirBra10475 @virginmedia Hi Randhir, we are sorry to hear you've been experiencing service issues. If you could DM us below details, we can arrange a call back to support you further. Business name Account Number Customer Name Best contact number or Email address

@virginmedia @vmbusinesshelp This doesn't help, business have already fobbed my off on you and said it's nothing to do with them - how do I check my service since the portal has no option for a service checker

@virginmedia how do I check my location? I'm a business account customer WFH and the business team refuse to acknowledge this is even an issue, and are now telling me all of your replies and domestic teams are lying!

@virginmedia @jackrobertson17 Hi Jack, we are sorry to hear you've been experiencing service issues. If you could DM us below details, we can arrange a call back to support you further. Business name Account Number Customer Name Best contact number or Email address

@jackrobertson17 We can completely appreciate your frustration. We're afraid that we can only assist with Virgin Media Residential accounts from here, but we'll tag in @vmbusinesshelp so they can assist you further 😊

@virginmedia absolute shambles of a company, leaving my business with no landline for 5 days and still no resolution. Avoid like the absolute plague.

@virginmedia @RoyTonne45834 Good Morning Roy, we have replied to your DM. To close a business account you would need to call our Retention team on 0800 052 0800. Thanks. RB

@RoyTonne45834 Thank you for your response. In order to discuss cancelling your Virgin Media Business contract, you'll need to message them directly @vmbusinesshelp. Their full contact details can be found here 👉 virginmediabusiness.co.uk/help-and-advic….

@MacWitch57746 Good Morning, terribly sorry to hear of this issue. I have replied to your DM. Thanks. RB

@acrobatonline @virginmedia Hi Adrian, really sorry to hear of this issue. If this issue is on going please DM us with your account number, business name, full address and post code to help look into the issue? Thanks. RB

@virginmedia been a business customer for 30 years and can't get a response to our faults. Wasted 2 hours today - any way can expediate to a person who can try and resolve issues?

@lukeredpath @virginmedia @NetflixUK Hi Luke, glad to hear this issue is now resolved. If this happens again please call our Technical Team on 0800 052 0800 option 3. Thanks. RB

@virginmedia @vmbusinesshelp @NetflixUK I managed to solve this by getting my router to use a spoofed MAC address in order to force a new IP address from Virgin. Seems like there was a an issue with the region detection on my old IP address.

@NetflixUK @virginmedia is there an issue accessing WWE content in the U.K. right now? I get this when using my Virgin fibre connection. Seems fine over my mobile connection on O2.

@virginmedia @space238venue Good Morning sorry to hear of this issue. Please can you DM us with your account number, business name, full address and post code please? Thanks. RB

@space238venue Okay, in this case, I'm positive our friends @vmbusinesshelp can help you out.

@LynseyGloX @virginmedia Hi Lynsey, I am very sorry to hear of this issue. So I can help look into this for you can you DM us with your account number, business name, full address and post code please? Thanks. RB

@virginmedia account in credit yet you want to bill me for two months for my business account and I’ll only get the credit back in 45 days! No reason whatsoever for you to take that long. Whole idea was to save money and now it’s costing me more! 😤

@SusanneBrown32 Good morning Susanne, I am sorry to hear of the issues you are suffering. Please can you DM us with your account number, business name and full address and post code so we can help look into this for you? Thanks. RB

#Martinlewis I am currently having problems with virgin media business my contract finishes on the 18th but I have now been told I have to wait 90 days to leave them to move to virgin media residential where I found a better and cheaper deal so now I feel like I am trapped

@MartynReah @virginmedia @AgileICT Good Afternoon Martyn, I am sorry these works was not advised. If you need further support please DM us and we can help advise if you need further assistance. Thanks. RB

@vmbusinesshelp @virginmedia There was essential work on our island yesterday apparently Local Virgin customers had a message on Sunday morning informing them 🤨 cc @AgileICT

Our internet went down today @hayling_college HNY Any ideas when it might be fixed cc @AgileICT

@fredsmith202305 @virginmedia Good afternoon we are sorry, Childsafe is not something we offer here at Virgin Business. However you can block certain words by logging into your router and going into the security tab. Hope this helps. Thanks. RB

Disappointed with @virginmedia On home broadbands they supply ChildSafe, a product to stop access to Adult sites. My church has a business broadband with them and their team state they are not allowed to install it on business sites, why?

@MartynReah @virginmedia Good Morning Martyn, so sorry to hear of the connection issues. To help advise on this matter can you please DM us with your account number, business name, full address and post code please? Thanks. RB

@virginmedia @vmbusinesshelp Will they get in touch now?

@virginmedia @sj_dennis Hi Sara, we are sorry to hear of this issue. So we can help check the area for any issues can you DM us with your account number, business name, full address and post code please? Thanks. RB

@sj_dennis Hi Sara, sorry to hear you're having an ongoing issue with your business services. This is the residential UK customer support handle. You can reach out to the business team on @vmbusinesshelp for further assistance should you need.

@virginmedia fault F011610942 been a fault with our business broadband since 10th December. Get a new update everyday now saying it will be fixed 30th December but this changes daily. How is a business supposed to run with no broadband! Surely it can’t be this hard to fix!