VANS Europe

@OBrienMediaUK Hi there! At the moment Gift Cards cannot be used for Vans Custom orders, as there are restrictions on payment methods for customised products. I apologise for any disappointment caused. If there is anything that we can do to help, please contact our Customer Service team.

Hey @VANS_Europe, why isn't it possible to use gift cards online to pay for Customs? Your checkout page removes the gift card section for Customs, but it's available for everything else? I was gifted a gift card specifically so I could buy Customs and now I feel a little cheated. -Chris

@Allyyy666 Hi Ally, we’re so glad your bag has been with you for so many years — and even happier to hear you’ve managed to give the zip a little revival so it can keep going strong. It’s always wonderful to hear when one of our products becomes a long‑term favourite. Gemma Vans Team

@VANS_Europe the zip on the bag I've had since I was 14 broke the other day. Just fixed him up and hopefully he'll live on for another 8 years! 😂 Best rucksack I've ever owned ❤️‍🩹

@ExlaStudio Hi EXLA, we're sorry to see this. Please drop us a private message and a member of our team will happy get back and support you further. Gemma Vans Team

@LostSnow_Rin @VANS_Europe 10000% agreed and it’s just getting worse. Even if we, the masses, pay more for quality. It’s all still the same in the end and it hurts.

@VANS_Europe you have failed me 😢 what is my favorite brand and shoe, now less as only having a new pair for only 2months have already broken and gotten heavily soaked in the rain 🌧️. Fix you waffle design and adhesion! . Made my nice day into a soggy one 😢 . #qualityissues

@_J4MS__ Hi, we don't have an exact ETA but I would recommend checking our new arrivals page regularly to be up-to-date. Thanks!

@VANS_Europe when are the harbour mules MYE dropping for us in the UK??

@kur0m1iiiii Hi Casey, thank you for contacting us - please drop our team a private message and we will happily get back and support you further. Gemma Vans Team

@Clifford570290 Hi Clifford, we're sorry to hear and see this. Please send us a private message and a member of our team will happily get back to you. Gemma Vans Team

@VANS_Europe hi could you please reply to my post. What is happening with the quality? This is appalling, I want a refund. These look like 2 different shoes.

@kellybrettc Hi Kelly Kindly reach out to our customer serivce team on the below link, and they will be able to provide further assistance. vans.com/en-gb/help/con… Kindest, Jared

@VANS_Europe I have been trying for 24 hrs in the UK to order a pair of old school Vans. I have tried paying multiple different ways and every time it’s failed. Paid with Klarna as a last attempt this morning also failed but went through on Klarna! HElP

@idlewildgirl Hi Sarah, please contact us via the contact us section on the website and we can look into this further for you right away. vans.com/en-gb/location… Thanks - Vans Team

@VANS_Europe hellooo I bought some shoes that are too big and want to exchange them but I only see the option for returns on the website? I got them on Black Friday sales and they are now back to full price and I don’t want to rebuy 🥲

@xthrashbaby Hi there, Please send us a DM or contact us via the following page: vans.com/en-gb/help/con… and we can look into this right away for you. Thanks - Vans Team

@laurascarlett06 Hi there, please contact us through our website with your order number and email address. We will then be able to advise you and provide an update. vans.com/en-gb/help/con…

@VANS_Europe any update on my K-pop demon hunter shoes I ordered for my Littles Xmas gift? Ordered on the 8th and you still have them, I highly doubt they will arrive in time for Xmas now

@onehipwonder25 Hey, please contact us via the contact us section on the website and we will look into this for you right away. Thanks - Vans Team

@VANS_Europe The parcel company is now saying they don't know where the parcel is. How do we get this resolved before my daughters Christmas is ruined

Bought our daughter the K-pop Demon Hunter Vans from @VANS_Europe. They were shipped via Yodel, but there’s been no delivery and no tracking updates since last Thursday. Really disappointing experience.

@MrBlack040776 Hey Paul, I am sorry to hear that you have faced issues with your delivery. Please reach out to our customer care team via the website, they will be able to offer you a solution. Thanks, Dylan

@VANS_Europe Any chance you could offer more than one courier. I was waiting for a delivery from YODEL not my choice and they lost my parcel. The tees were £60 and now £105 which just don't have. I won't order if you use YODEL or EVRI....sorry.

@K0ol_Kat_ Hi, I'm sorry to hear you are having issues checking out. Kindly reach out to our customer support team, on the link below, and they will be able to assist you further. vans.com/en-gb/help/con… Kindest, Jared

@VANS_Europe HELP!!! these came out today it shows in stock then get removed at checkout!!

@mikeb73 Hey there, I am very sorry to see this has happened to your Vans already. Please reach out to our customer care team, they will be able to support you with a warranty claim for these. Thanks, Dylan

@VANS_Europe These Vans are 5 weeks old and they are split and letting in water already, quality is getting worse and worse 🤨🤬 #Vans

@hjc86 Hi Holly, All available inventory is currently shown on our website. If you can’t find the item you’re looking for, it means we’re currently out of stock or the product may no longer be available. I recommend checking our site regularly, as inventory is updated often. Jared

@VANS_Europe why can’t I find these beauties online?! Help!?!

@HibeeYid Hi Steve, I kindly suggest reaching out to our customer care team, and one of our agents will be able to provide more assistance with your order. Please find below a link where you can contact them directly: vans.com/en-gb/help/con… Kindest, Jared

@VANS_Europe where is my order you split order and nothing happening with other part of order you don't answer anything

@Alisha_kateXx Hey Alisha, This is definitely not normal after one year. Please reach back out to our Customer Care team and we can have this reviewed again for you immediately! Thank you, Dylan

@VANS_Europe saying that this is normal for a shoe less than 1 year old…lovely. This is the most awful customer service experience I’ve ever had, mindblown at the tone and attitude of staff! 🤯 hope its an outsource company as if this is internal customer care agents it’s mad🤯

@psidnsman I am very sorry to hear that your Crosspath GORE-TEX XC's are not keeping out the wet. Please return to the store you purchased from for a refund. If you face any issues with this then please reach out to our Customer Care team. They will be able to support you with this issue.

@VANS_ I bought a pair of Vans Crosspath GORE-TEX XC shoes one week ago in Karlsruhe, Germany. They were sold as waterproof, but unfortunately, they are not. The shoes let water in, and my socks are constantly wet. I am very disappointed and will file an official complaint ,

@buzzd0g Hi Buzz Dog, we're sorry to hear this. Please send our team a private message and we'll happily get back and investigate this further. Gemma Vans team

@VANS_Europe Customer service are refusing to return money to my account following a refund, they sent it to a gift card that was claimed to the account 6 odd months ago and thrown away - can this be rectified please?