Virgin Pulse

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@GlennScheyhing Hi Glenn, We sincerely apologize for any inconvenience caused and will make sure to pass your feedback further on to the appropriate department. Unfortunately, we are unable to provide support via X Corp.  Kindly note that your patience is appreciated as you continue to work...

@virginpulse Please go back to the way VP did things. With Personify, I have to login and re-initial my device EVERY DAY! Childish.

@GlennScheyhing Hello Glenn, Unfortunately, we are unable to provide support via X Corp. We appreciate your patience as you continue to work with our Member Services division to resolve the issue.  Thank you!

@GlennScheyhing Hello, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused and will make sure to pass your feedback further on to the appropriate department. Unfortunately, we are unable to provide support via X Corp. Kindly note that your patie...

@LarrubiaFelipe Hello,  We'd be happy to help! please reach out to our Member Support team at support@personifyhealth.com or try to find your answer on our FAQ page: personifyhealth.zendesk.com/hc/en-us Thank you!

@virginpulse Good evening, I purchased a Max Buzz in Brazil. How do I access the Personify Health app, since my product only works with this app?

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@RamakantPro Hello Ramakant,   We would be happy to help! Please reach out to our Member Support team at support@personifyhealth.com (mailto:support@personifyhealth.com) or visit our online support platform personifyhealth.zendesk.com/hc/en-us.   Thank you and have a lovely rest of the week!

@virginpulse I am not getting the password reset link when I use the URL login.pilot.personifyhealth.com Also it is not recognizing my company name. Shall I DM you the details?

@luckyshamrock81 It looks like you could use some assistance with your account. Please consider that we are not able to offer support through our X Corp page, so we suggest that you reach out to our Member Services at support@personify.com or try to find your answer on our FAQ page: ...

@virginpulse I had a question

@luckyshamrock81 Hi We'd be happy to help! please reach out to our Member Support team at support@personifyhealth.com (mailto:support@personifyhealth.com) or try to find your answer on our FAQ page: personifyhealth.zendesk.com/hc/en-us Thank you!

@chelzie Hi Sean, It looks like you could use some assistance with your account. Please consider that we are not able to offer support through our X Corp page, so we suggest that you reach out to our Member Services at support@personify.com or try to find your answer on our FAQ page: ...

I really do not like this @virginpulse / Personify Health service. My Apple Health app is syncing with your app, but it's not giving me any points/credit for my activity. I submitted a ticket, but haven't gotten any kind of confirmation or anything.

@chelzie Hi ,  We sincerely apologize for the inconvenience. Unfortunately, we are unable to provide support via X Corp. We appreciate your patience as you continue to work with our Member Services division to resolve the issue.  Thank you!

@perlgerl Hello, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused and will make sure to pass your feedback further on to the appropriate department. Unfortunately, we are unable to provide support via X Corp. Kindly note that your patie...

They had me send them screenshots and then a video screencap of what happens when I try to log in. I did that and then @virginpulse had the NERVE to tell me that "their engineers determined that I didn't have the app installed. " How do they think I created that video?

@edenelyse121 Hello,  We sincerely apologize for the inconvenience. Unfortunately, we are unable to provide support via X Corp. We appreciate your patience as you continue to work with our Member Services division to resolve the issue.  Thank you!

@virginpulse multiple hour wait times to get in contact with a support agent? And no response in 12 days to a ticket that’s been open since 11/4. 🤪 I feel badly for your customers but also your support folks if they’re that overworked that they can’t respond sooner.

@S_Karvir Hi Sagar.  We'd be happy to help! please reach out to our Member Support team at support@personifyhealth.com or try to find your answer on our FAQ page: personifyhealth.zendesk.com/hc/en-us Thank you!

Hey @virginpulse .. i placed an order on your website # 2025892. Its been more than 20 days now and i have received the order yet. Worst of all there is no support channel where i can talk to a human being and understand what going on with the order.. can someone help ?

@janderson2494 Hi Jordan.  We'd be happy to help! Please reach out to our Member Services support team at support@personifyhealth.com or try to find your answer on our FAQ page: personifyhealth.zendesk.com/hc/en-us Thank you!

@jeanniebuggy Hi Jeannie,  Thanks for bringing this to our attention. We will pass along your feedback to the appropriate department. Unfortunately, we are not able to offer any assistance over X, so we kindly ask that you reach out to our Member Services at support@personifyhealth.com or...

@virginpulse I’ve tried every way I know how to resolve my issues with you. Chat, messaging,email. Feeling very Ignored.

@luckyagrwl Hi Lucky.  We'd be happy to help! please reach out to our Member Support team at support@personifyhealth.com or try to find your answer on our FAQ page: personifyhealth.zendesk.com/hc/en-us Thank you!

@virginpulse how can I complete this well being activity? I don't see any option to complete this task

@Megha_NY Hello, We'd be happy to help! please reach out to our Member Support team at support@virginpulse.com (mailto:support@virginpulse.com) or visit our online support platform virginpulse.zendesk.com/hc/en-us. Thank you!

@virginpulse not able to sync fitbit data to your app. Contacted support and they said it takes several hours to sync??? More than 24 hrs data has not synced????

@101PercentNerd @fitbit @FitbitSupport @loseit @MyFitnessPal @Strava @onepeloton @ww_us Hello, We'd be happy to help! please reach out to our Member Support team at support@virginpulse.com or visit our online support platform virginpulse.zendesk.com/hc/en-us. Thank you!

@fitbit @FitbitSupport This is at least week 4 of problems with your API affecting many other apps. Any eta on a fix? Or will we all have to switch to a different product? @loseit @MyFitnessPal @Strava @virginpulse @onepeloton @ww_us

@JustinRMeuse Hi Justin, We sincerely apologize for the inconvenience. Unfortunately, we are unable to provide support via X Corp. We appreciate your patience as you continue to work with our Member Services division to resolve the issue.  Thank you!

@virginpulse Hi, I'd like to inquire about order #1999129. It's been listed as "processing" for nearly two weeks! Wondering when my item might ship? Was told it would be delivered within 7-10 business days...but we're on biz day 9 now and it's still processing.

@JustinRMeuse Hi   We'd be happy to help! please reach out to our Member Support team at support@virginpulse.com or visit our online support platform virginpulse.zendesk.com/hc/en-us. Thank you!

@gillmchattie Hi Gill, We'd be happy to help! Please reach out to our Member Support team at support@virginpulse.com or visit our online support platform at virginpulse.zendesk.com/hc/en-us. Thank you!

@virginpulse hi there I’m locked out of my account and have been trying to get back in for the last week. Can someone please help asap? Thank you!