WOW! Care

WOW! technicians worked through the evening and successfully restored services across the Troy, MI area. We appreciate your patience as we worked quickly to re-run the fiber line after it had been cut by a third party.

Update on Troy, MI outage: WOW! technicians are onsite re-running the fiber line and expect services to be restored this evening. Thank you for your patience.

Update on Troy, MI outage: We confirmed that a fiber line was mistakenly cut by a third party near the intersection of 18 Mile Rd. and Rochester Rd. Our team is enroute to re-run the line to restore services and we appreciate your patience.

Some customers in the Troy, MI area are experiencing a service outage due to a potential fiber line cut in the area. WOW! technicians are onsite working to restore services as quickly as possible. Thanks for your patience.

The service outage in the Montgomery area has been resolved. We appreciate your patience as WOW! technicians worked quickly to re-run the cut fiber line to restore services.

Some customers in the Montgomery area are experiencing a service disruption caused by a fiber line cut nearby. WOW! technicians are onsite re-running the fiber line and we anticipate services to be restored within 2-3 hours. Thanks for your patience.

Power has been restored in the Southeast Michigan area after high winds caused a service outage. Services are back up and running, and we appreciate your patience.

Some customers in the Southeast Michigan area are experiencing a service outage due to high winds in the area. Once it is safe to do so, WOW! technicians will work around the clock to make any necessary repairs to restore services as quickly as possible. Thanks for your patience.

The internal system issue has been resolved and WOW! customers can now make payments online and by phone. We appreciate your patience as we worked to resolve this as quickly as possible.

Due to an internal system outage, some WOW! customers are unable to make a payment online or by phone. Our team is working to resolve this issue as quickly as possible, and we appreciate your patience.

Pinellas Update: Services for ~15% of customers have been restored. WOW! technicians will continue to work through the night until services are restored for all customers. Thanks for your patience.

Pinellas Update: WOW! techs determined this outage is the result of semi-truck traffic at the new Amazon facility damaging fiber lines. The damage is extensive & we estimate it will be resolved by this evening. We appreciate your patience while we work as quickly as possible.

Some customers in the Pinellas area are experiencing a service outage due to a fiber line cut by a third-party. WOW! technicians are onsite working to re-run the fiber line to restore service as quickly as possible. Thanks for your patience.

We are closely monitoring Tropical Storm Melissa as it moves toward the Caribbean, which could bring heavy rainfall and strong winds. Should a service disruption occur, WOW! will mobilize our teams as quickly as possible and will keep you updated here. Stay safe!

WOW! technicians worked through the night to re-run the cut fiber lines in the Augusta area. We understand the frustration outages can cause, and we appreciate your patience as we worked around the clock to restore service.

WOW! technicians are onsite extracting the damaged fiber line and re-running the cable to restore services in Augusta. While we do not yet have an ETA for restoration, our team is working to restore services as quickly as possible and we appreciate your patience.

Some customers in Augusta are experiencing a temporary service outage due to a fiber line cut in the area. Our teams are onsite and working to get services restored as quickly as possible. Thanks for your patience.

WOW! technicians worked through the night to re-run fiber lines cut by a third-party, which also impacted other providers in the Charleston area. We understand the frustration outages can cause, and we appreciate your patience as we worked around the clock to restore service.

Customers in Charleston continue to experience a service outage caused by a third-party fiber line cut. At this time, we expect the outage to last into the evening, and we will continue to keep you updated at ow.ly/p3Fy50X4Hyz and via email. Thanks for your patience.

WOW! technicians have determined that the service outage in Charleston was caused by a fiber line cut. While we do not yet have an ETA for restoration, our team is onsite working to restore services as quickly as possible.