@serlevgre @AugustHomeInc Hi Sergio, Yale Home US smart locks can not be activated in regions outside the U.S. and Canada. Please visit yalehome.com.mx for smart locks available in Mexico.
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Yale Home US
3.8K posts
Yale Home US
@YaleHomeUs
We protect the people, places and things you love most. We serve customers in the U.S. and Canada.
New Haven, CT Katılım Aralık 2010
728 Takip Edilen3.6K Takipçiler
@YaleHomeUs hi there! I’m looking to buy the Yale Assure Lock 2 Plus, but I need to make sure I’ll be able to activate it in Mexico, I see the app is available in the app store (apps.apple.com/mx/app/yale-ho…) but I know new @AugustHomeInc locks can’t be activated outside the US & Can
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@Robin7247 @TheVanessaHo Hi Robin, we just sent you a message to assist
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@YaleHomeUs @TheVanessaHo I bought a Yael lock with a keypad and Bluetooth in December and it’s already jammed. I’m getting no help from Customer Service. I’ve left lots of messages. Could somebody please call me back thank you.
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@YaleHomeUs We have Yale Assure Lock 2 Touch but when I go to the Guest List in the app, it shows a blank screen and I get a 504 error about not being able to connect to the gateway. Is there something wrong with our lock or it something on your end?
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@oontaBoonta Hi there, we're sorry to hear this, and we sent you a message to assist. Please get back to us at your earliest convenience.
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@YaleHomeUs I don't know what else to do. Sitting here with two locks and two separate devices with your app on it and getting no Bluetooth connection error on everything. I think we'll be looking into a different make lock for any upcoming projects. Your service is horrible.
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@SinnerOnPC Hi there, you can view our door compatibility requirements on our support site to see which locks will work with your door: support.shopyalehome.com/is-my-lock-com…
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@YaleHomeUs My front door is 72.29mm thick and hurricane rated, I need a smarthome deadbolt. Do you have something that will work for me? I live in FL.
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@masterofnone_tv Hi there, for assistance with your mortise lock, please reach out to techsupport.yale@assaabloy.com
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@YaleHomeUs I would love to fix this lock . I think I am missing a spring. Can you tell me more about this gorgeous mortise lock?
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@andreanolanusse Hi Andreano, we're sorry to hear that we've let you down. Can you please send us a DM so we can investigate your case? Thanks.
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The only problem @YaleHomeUs is that your DoorSense doesn’t work when installed on metal, and THERE IS NO information on that when we are buying the product. When contacting your support they don’t even accept a feedback on that and ask us to wait the next model. #fail
Yale Home US@YaleHomeUs
Yale Assure Lock 2 is our sleekest smart lock yet, and it’s smart right out of the box, allowing you to control your Wi-Fi or Bluetooth enabled lock with the Yale Access app. To learn more about Yale Assure Lock 2, visit bit.ly/3Up2CYN
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@MilanoDemons @Schlage_Locks Hi there, we just sent you a message to assist.
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Bought an auto-lock deadbolt for my front door. A year later, the WiFi bridge that connects to it “burned out”.Their solution?”20% discount on the PURCHASE of ANOTHER bridge.Poor, poor solution for a product that cost me over $200. PSA: avoid @YaleHomeUs. Go with @Schlage_Locks
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@MarkQSchultz Hi Mark, please send us a DM so we can create an order to get you those parts. Thanks!
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@YaleHomeUs Hi, I'm trying to get replacement mounting hardware for an assure lock (YRD256). I need the deadbolt, strike plate, and screw sets. I see your online store has the deadbolt, but no screw sets. Please help!
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@BeBlackPilled @googlenest No, there is no master code on any Nest x Yale Lock or any other Yale locks. Users set their own codes.
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@joesarkees Protecting our customers’ security and privacy is our top priority. We do not access or share user codes, as users set their own codes and can share them at their personal discretion.
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Hello @YaleHomeUs, this looks like your Assure lock. Do you hand out people’s entry codes? I'm curious how law enforcement knew this house’s access code.
Collin Rugg@CollinRugg
JUST IN: The man behind the Harvard truck that drives around displaying the names of “antisemites,” had his house raided by a SWAT team. Hamas supporters really don’t like it when you call them out. Adam Guillette, the man behind the truck, revealed that cops searched his home at 1:30 am on Friday. Someone had falsely called the police claiming Guillette was holding a gun to his wife’s head. “If you antagonize enough antisemites, they will call law enforcement and tell them you have a gun to your wife’s head. Then a SWAT team shows up. Thankfully, we’re out of town,” Guillette said. Guillette is not backing down. “I’m not going to be intimidated or bullied, and this is a great reminder of why we need to double down on our efforts.”
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@evanpalsson @TheQuartering Protecting our customers’ security and privacy is our top priority. Google Nest and Yale Home do not have access to our Nest x Yale Lock customers' codes, as users set their own codes and can share them at their personal discretion.
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@BeBlackPilled @googlenest Protecting our customers’ security and privacy is our top priority. Google Nest and Yale Home do not have access to our Nest x Yale Lock customers' codes, as users set their own codes and can share them at their personal discretion.
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@maherbeg Hi there, can you please send us a DM so we can assist? Thanks.
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@YaleHomeUs hi! I’ve got a Yale assure 1 lock that keeps notifying us about critically low batteries via the August module. I’ve replaced the batteries but it keeps complaining. How do we fix this?
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@chetantiwari78 @Apple @FTC Hello, we're sorry that you've been experiencing issues with your smart lock and Wi-Fi Smart Module. Can you please send us a message so we can look into your case and see what else we can do? Thanks
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@YaleHomeUs @Apple Tagging the @FTC. The built in WiFi module on this lock does not work. Yale offers a bridge to mitigate the issue. But I can buy a lock with a bridge at half the price. Yale refuses to replace faulty locks. It’s a known issue. @YaleHomeUs @Apple
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Meet Yale Assure Lock 2 Touch and Assure Lock 2 Plus, our first smart locks to include a fingerprint reader and support @Apple home keys! Now, you have even more ways to securely control the door with your finger or @Apple Wallet. Learn more at ShopYaleHome.com.
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@Cp1980610 Hi there, we're sorry to hear this. We just sent you a message to assist.
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@kishanpatel07 Hi Kishan, thanks for your suggestion! We'll pass this along to our team for consideration
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@YaleHomeUs you should offer a trade in program for those of us with the first gen Assure that want to upgrade to the touch.
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@jovie2fresh Hi there, we're sorry to hear this. We've just sent you a message to assist.
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My Yale door lock has decided to stop working and locked me out my house lmfao Thanks a lot @YaleHomeUs
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@GadiShpits Hi Gadi, we're sorry to hear this. We just sent you a DM to assist.
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350$ lock breaks after 2y of use... @YaleHomeUs support are nice enough to offer me a discount for my next purchase... so kind.. last time I'm getting any of Yale products, learn to provide customer service first.
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